Quality Control Specialist

Bridgecrest Credit Company, LLC; United States; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) and company-paid life insurance

Tuition reimbursement

Wellness program and health incentives

Gym on-site facilities

Job summary

Bridgecrest Credit Company, LLC is seeking a Quality Control Specialist to monitor and review daily operational procedures across bankruptcy, titles, and remarketing, ensuring adherence to business and compliance processes. The role emphasizes identifying trends and providing detailed feedback to leadership.

The on-site position at our East Mesa Operations Center requires strong analytical and communication skills, with the ability to work independently and collaboratively to drive improvements

Qualifications

• High School or GED is required.
• Excellent oral, written communication and listening skills required.
• Strong attention to detail skills required.
• Knowledge of auto finance preferred.
• Proficiency in Excel preferred.
• Knowledge of Microsoft Office.

Responsibilities

• Gather information and provide specific and detailed feedback.
• Identify trends of behavior and work to provide solutions.
• Confidently and effectively communicate to leadership, both verbally and in writing.
• Excellent analytical abilities to grasp key points from detailed documents and reports.
• Familiarity with tools, concepts, and methodologies of different lines of business.
• Strong organizational and problem-solving skills with great attention to detail.
• Strong critical thinking skills.
• Excellent time management, organization, prioritization, and multitasking skills.
• Ability to work independently and be self-motivated.
• Ability to collaborate with peers.
• Enjoys the challenge of unfamiliar tasks and seeks improvement.
• Adaptable and flexible to change.

Skills

Attention to detail

Communication skills

Excel

MS Office

Education

High School or GED

Tools

Microsoft Office

Job description

What’s Under the Hood

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $25+ billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

What’s the Job?

In short, a Quality Control Specialist is responsible for monitoring and reviewing operational procedures daily. Quality Control objectives are to review and measure the adherence of business and compliance processes and procedures performed by different business units within operations such as bankruptcy, titles, and remarketing. While auditing, the specialist would also identify trends and provide detailed feedback to the business.

Responsibilities

• Ability to gather information and provide specific and detailed feedback.
• Identify trends of behavior and work to provide solutions.
• Confidently and effectively communicate to their leadership, both verbally and in writing.
• Excellent analytical abilities to grasp key points from detailed documents and reports.
• Familiarity with tools, concepts, and methodologies of different lines of business.
• Strong organizational and problem-solving skills with great attention to detail.
• Strong critical thinking skills.
• Excellent time management, organization, prioritization, and multitasking skills.
• Ability to work independently and be self-motivated.
• Ability to collaborate with peers.
• Enjoys the challenge of unfamiliar tasks and seeks improvement.
• Adaptable and flexible to change.
• Performs other related duties as assigned.

Requirements

• High School or GED required.
• Excellent oral, written communication and listening skills required.
• Strong attention to detail skills required.
• Knowledge of auto finance preferred.
• Proficiency in excel preferred.
• Knowledge of Microsoft Office.
• Must be comfortable working on site and have availability weekdays from 7am-4pm.
• This team works out of our Operations Center in East Mesa.

Benefits

• Medical, dental, and vision. DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
• 401(K), Company-paid life insurance policy, short and long-term disability coverage to name a few.
• Tuition Reimbursement.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!
• Game Room: Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
• In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
• Social Events: Rally with your team for festive gatherings, team competitions or just to hang out!
• Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too…vacation time is available - the more you work, the more you earn!
• We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!
• DriveTime Family of Brands is Great Place to Work Certified!
• 90% of our rockstar employees say they feel right at home here.
• Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers.
• Hiring is contingent upon successful completion of our background and drug screening process.

Company Culture & Values

DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

Through DriveTime, Bridgecrest, SilverRock, and GoFi, we're shaking up the pre-owned car industry with fresh ideas, cutting-edge tech, and over 20 years of know-how. From matching the right customer with the right vehicle to making financing simple, we put people in the driver's seat - literally.

We're headquartered in Tempe, AZ, and Dallas, TX, but our impact stretches nationwide.

We don't just sell cars - we create opportunities, improve lives, and have fun doing it.

We are committed to providing our employees with every opportunity to grow professionally, with roughly over 1,000 employees promoted year over year.