Quality Control Specialist

DriveTime; Mesa (AZ); On-site; USD 48,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(K) plan

Tuition reimbursement

Wellness program

Paid time off

On-site gym

Game room

Social events

Job summary

DriveTime is seeking a Quality Control Specialist to monitor and review daily procedures across bankruptcy, titles, and remarketing. You will audit processes, measure adherence to policies, and provide actionable feedback to leadership.

On-site role in East Mesa, requiring strong attention to detail, excellent communication, and knowledge of auto finance. Monday–Friday 7am–4pm, with opportunities to improve processes and drive compliance.

Qualifications

• High School diploma or GED required.
• Excellent oral, written communication and listening skills required.
• Strong attention to detail required.
• Knowledge of auto finance preferred.
• Proficiency in Excel preferred.
• Knowledge of Microsoft Office.
• On-site position with weekday availability 7am–4pm at the East Mesa Operations Center.

Responsibilities

• Monitor and review daily operational procedures across various business units.
• Identify trends and provide detailed feedback to the business.
• Communicate findings to leadership verbally and in writing.
• Demonstrate strong analytical abilities to grasp key points from documents and reports.
• Collaborate with peers and adapt to changing tasks.

Skills

Analytical skills

Good communication

Independent worker

Team collaboration

Education

High School Diploma or GED

Tools

Excel

Microsoft Office

Job description

What’s Under the Hood

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $25+ billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

That’s Nice, But What’s the Job?

In short, a Quality Control Specialist is responsible for monitoring and reviewing operational procedures daily.Quality Control objectives are to review and measure the adherence of business and compliance processes and procedures performed by different business units within operations such as bankruptcy, titles, and remarketing. While auditing, the specialist would also identify trends and provide detailed feedback to the business.

In long, you will:

• Ability togather information and provide specific and detailed feedback.

• Identify trends of behavior and work to provide solutions.

• Confidentlyand effectively communicate to their leadership, both verbally and in writing.

• Excellentanalytical abilities to grasp key points from detailed documents andreports.

• Familiaritywith tools, concepts, and methodologies of different lines of business.

• Strongorganizational and problem-solving skills with great attention to detail.

• Strongcritical thinking skills.

• Excellent time management, organization, prioritization, and multitasking skills.

• Ability to work independently and be self-motivated.

• Ability to collaborate with peers.

• Enjoys the challenge of unfamiliar tasks and seek improvement.

• Adaptable and flexible to change.

• Performsother related duties as assigned.

The Specifics.

• High School or GED required.
• Excellent oral, written communication and listening skills required.
• Strong attention to detail skills required.
• Knowledge of auto finance preferred.
• Proficiency in excel preferred.
• Knowledge of Microsoft Office.
• Must be comfortable working on site and have availability weekdays from 7am-4pm. This team works out of our Operations Center in East Mesa.

So What About the Perks? Perks matter

• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
• But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!

• Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
• In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
• Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!
• We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!

• Paid Time Off.Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!

Anything Else? Absolutely.

DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)!

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!