Document Control Specialist

Bridgecrest Credit Company, LLC; Lewisville (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(K)

Life insurance

Disability insurance

Tuition Reimbursement

Wellness program

Gym access

Social events

Paid time off

Job summary

Bridgecrest Credit Company, LLC is seeking a Detail‑oriented Document Control Coordinator to manage title handling and processing tasks. You will verify titles, prepare documentation for DMV and title vendors, and ensure timely completion of all paperwork with strong customer service focus.

The role requires 2+ years in titles/collections/financial services, proficiency with Microsoft Office, and a high school diploma or equivalent.

Qualifications

• High School Diploma, GED, or equivalent certification.
• Experience with Microsoft Office such as Excel, Outlook and Word.
• 2+ years of experience in titles, collections and/or financial services.
• Associate degree or bachelor’s degree in business or related field may be used as a proxy for experience.

Responsibilities

• Proficient in Document Control Coordinator tasks and able to take on additional assignments in title handling and processing.
• Assist with amendments to securitized titles (repossessions, moves, name changes) including reviewing paperwork and sending to title vendors, DMV, or customer.
• Verify and service titles, distribute documents to departments and return documents when loan is completed.
• Provide excellent internal and external customer service by supporting escalation line and outbound calls.
• Complete tasks on assigned accounts to avoid losses and meet service levels.
• Complete title corrections by reviewing paperwork and sending to DMV.
• Complete lien verifications for internal and external departments.
• Complete document replacement requests and support ad hoc projects such as originator backouts and unwinds.

Skills

Document control

Title handling

Customer service

Microsoft Office

Education

High School Diploma or GED

Associate or Bachelor's degree in business or related field may be used as proxy for experience

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

What’s Under the Hood DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $25+ billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers. That’s Nice, But What’s the Job?

Responsibilities of the Job (Or Better Known as, Your Next Destination)

• This position is responsible for being proficient in Document Control Coordinator tasks and ability to take on additional assignments and responsibilities in all aspects of title handling and processing.
• Assist customer and business with amendment to securitized titles (repossessions, moves, adding or deleting names from title, name changes, and flips) including, but not limited to, reviewing incoming paperwork, prepping, and sending out all necessary paperwork to third‑party title vendor, the DMV and/or customer
• Verify and service titles, distribute documents to correct departments and ultimately the return of the documents to the customer or third party at the time the loan is completed
• Provide excellent internal and external customer service by supporting the escalation phone line and outbound calls as necessary
• Complete tasks on assigned accounts in a timely manner to avoid losses and adhere to service level expectations
• Complete title corrections by reviewing incoming paperwork, prepping, and sending out all necessary paperwork to the DMV
• Complete lien verifications for internal and external departments
• Complete document replacement requests
• Complete scheduled and ad hoc projects including but not limited to the following: lien verifications, originator backouts, unwinds, and unperfected titles
• Proficient in the support of Document Control Coordinator job functions as required
• Other duties as assigned

Knowledge, Skills and Abilities (The Good Stuff)

Exhibit proficiency as a Document Control Coordinator for minimum of 6 months.

Clear, concise, and professional written and oral communications and interpersonal skills.

Strong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast‑paced work environment.

Effective time management skills and ability to prioritize and multi‑task to ensure the achievement of assigned performance objectives.

Ability to effectively apply professional acumen to favorably resolve issues escalated from internal and external customers.

Ability to drive departmental compliance with all regulatory requirements.

Self‑motivated with strong decision‑making capabilities; ability to self‑start.

Ability to work in an accurate, detail‑oriented, and highly productive manner.

Demonstrate problem‑solver skills, and ability to utilize available resources.

Requirements (a.k.a. What You Need to Get the Job Done)

• High School Diploma, GED, or equivalent certification
• Experience with Microsoft Office such as Excel, Outlook and Word
• 2+ years of experience in titles, collections and/or financial services
• Associate degree or bachelor’s degree in business or related field may be used as a proxy for experience

Physical Demands

The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to remain in a stationary position at least 75% of the time. Occasionally move about inside the office to access file cabinets, office machinery, etc. Requires visual acuity and manual dexterity to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer Frequently communicate with internal and external customers. Must be able to exchange accurate information in these situations This position could require moving objects up to 20 pounds

So What About the Perks?

• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top‑tier healthcare coverage.
• But Wait, There’s More.
• 401(K), Company paid life insurance policy, short and long‑term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self‑guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!
• Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping‑pong table, a pool table and other games if you ever need a break in your day.
• In‑House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
• Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!
• We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!
• Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full‑time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part‑timers, don’t fear you get some time too...vacation time is available – the more you work, the more you earn!

Anything Else?

Absolutely. DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)!

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug‑free, tobacco‑free workplace and an Equal Opportunity Employer. And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime.

Buckle up for plenty of opportunities to grow in a professional, fun, and high‑energy environment! Through DriveTime, Bridgecrest, SilverRock, and GoFi, we’re shaking up the pre‑owned car industry with fresh ideas, cutting‑edge tech, and over 20 years of know‑how. From matching the right customer with the right vehicle to making financing simple, we put people in the driver’s seat – literally. We’re headquartered in Tempe, AZ, and Dallas, TX, but our impact stretches nationwide. No matter where you are, you’ll find a team that works hard, laughs often, and celebrate big wins together. Think career growth with a side of camaraderie, innovation, and plenty of high‑fives. If you’ve got DRIVE, love solving challenges, and want to make a real impact, your next adventure starts here. Buckle up – your career journey with us is about to take off!