Quality Control / Shipping Clerk

The UPS Store #5717; Town of Islip (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading retail service center seeks a Quality Control / Shipping Clerk to deliver exceptional customer service. The ideal candidate will be detail-oriented and organized, ensuring all products meet quality standards before shipping. Responsibilities include performing QA checks, managing shipments, and supporting inventory tasks, as well as assisting with general center functions.

Qualifications

• Detail-oriented and organized with strong communication skills.
• Able to lift 40+ pounds.
• Reliable, responsible, and fast learner.

Responsibilities

• Perform final QA checks of all products.
• Box and ship products when necessary.
• Maintain a clean and safe working environment.

Skills

Shipping experience

Proof-reading

Communication

Computer skills

Detail-oriented

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suites

Job description

The Quality Control / Shipping Clerk delivers world-class customer service to all retail customers. He or she performs a final check of all finished sign products and ensures everything is correct before calling the customer to pick up their signs. The Quality Control / Shipping Clerk will box and ship signs when necessary and check in inventory.

The ideal candidate has previous shipping experience, strong computer and internet skills, excellent proof-reading skills and an attention to detail, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES

• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Performs a final QA check of all products to verify accuracy and correctness
• Calls customers to arrange pickup of products
• Boxes and ships products when necessary
• Checks in inventory
• Takes ownership of any shipping problems and offers viable solutions
• Provides completed documentation for shipping
• Answers phones courteously and provides accurate, detailed information
• Helps with other Center functions as needed, such as faxing, copying, laminating, and binding
• Maintains a clean and safe working environment
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• Shipping experience desired
• Strong proof-reading skills
• Good communication and people skills
• Outstanding phone skills
• Strong computer skills, including Microsoft Office and Adobe Suites
• Strong verbal and written communication skills, including spelling and math
• Able to operate a wide variety of business equipment
• Detail-oriented, organized, and able to multi-task
• Prompt, reliable, and responsible
• Able to lift 40+ pounds