Quality Control Program Manager

North American Savings Bank; Kansas City (MO); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Mortgage & banking benefits

Training & development

Hybrid schedule

Job summary

North American Savings Bank (NASB) is seeking a Quality Control Program Manager to lead the Bank's residential loan QC program, ensuring compliance with state and federal regulations and investor guidelines. The role involves liaison with third-party QC providers, data trend analysis, and remediation planning.

The ideal candidate will have extensive QA experience in mortgage operations, strong regulatory knowledge, and the ability to manage multiple tasks in a fast-paced environment within

Qualifications

• Bachelor’s degree from an accredited institution preferred.
• At least 4 years in Quality Control or Residential Mortgage Operations with 1+ year in QC.
• Strong knowledge of state & federal regulations (RESPA-TILA, HMDA, Fair Lending, ECOA, Flood).
• Familiarity with investor guidelines (FNMA/FHLMC/FHA/VA) and NASB policies.

Responsibilities

• Manage day-to-day QC program operations for residential loan quality control.
• Coordinate with third-party QC providers and NASB management; document findings and trends.
• Ensure timely QC reviews in line with regulations and internal policies.
• Maintain logs and QC databases for audits and regulatory reporting.
• Assist HMDA data integrity analyses and CRA compliance efforts.

Skills

Quality Control

Regulatory knowledge

HMDA

CRA compliance

Fannie Mae/Freddie Mac guidelines

Vendor management

Education

Bachelor's degree

Tools

Encompass LOS

Microsoft Office

Job description

Position:Quality Control Program Manager

Location: Kansas City, MO

Job Id:1552

# of Openings:1

Quality Control Program Manager

Our mission is to create exceptional experiences for our customers that help them achieve their dreams, and we seek extraordinary individuals with the talent and passion to help us bring those dreams to life.

Are you looking for a fulfilling career with a dynamic company culture, growth opportunities, and the chance to make a real impact? At North American Savings Bank (NASB), we pride ourselves on delivering top-notch customer service and financial solutions to support our customers achieve their dreams, whether it's buying their first home or planning for retirement. We believe exceptional customer service starts with an outstanding work culture that rewards hard work, provides the right tools for success, and values a healthy, happy team. With over 92 years of success and continued growth, NASB is seeking new team members eager to grow with us!

Wearecurrently looking for a QC Program Manager to join our Risk and Compliance team.

Job Summary

This position’s primary focus is to manage the day-to-day complex functions of the Bank’s residential loan Quality Control (“QC”) Program to help ensure the Bank is complying with various lending-related state and federal regulations as well as Government Sponsored Enterprise (“GSE”) / Investor and Bank guidelines and policies.

What you can expect to work on

• Perform QC liaison responsibilities between third-party QC providers and NASB management, including the following:
  • Prepare monthly orders and upload documentation to third-party portals;
  • Review third-party findings and prepare exception reconciliation report, including documenting findings and trends, rating risk and proving input based on experience and analysis, while identifying root cause and developing a plan for remediation.
  • Communicate third-party findings to NASB management;
  • Review and disposition management responses; and
  • Prepare monthly defect rate calculation and trending analysis.
• Ensure reviews are performed in a timely manner in accordance with the Bank’s QC Compliance Program, policies and procedures, state and federal regulations and GSE / Investor guidelines.
• Maintain and update various logs and QC databases to meet departmental and auditing requirements.
• Assist with HMDA data integrity analyses, assist with the annual HMDA submission process, and assist with CRA compliance efforts.
• Assist the Vendor Management Office as needed with initiatives derived from the onboarding and/or management of new and existing vendors.
• Assist the Chief Information Security Officer (“CISO”) with annual updates to the Business Continuity Plan (“BCP”) and participate in quarterly tabletop exercises as needed.

What you offer us

Any combination of education and experience providing the required skill and knowledge is qualifying.

• Bachelor’s degree (B.S. / B.A.) from an accredited educational institution preferred
• At least four (4) years in Quality Control or Residential Mortgage Operations (knowledge of underwriting, processing, closing and originations) with at least one (1) year in Quality Control and / or equivalent
• Extensive and well-versed understanding of state & federal regulations (including but not limited to: RESPA-TILA, HMDA, Fair Lending, ECOA, and FDPA (Flood)
• Strong knowledge of Fannie Mae (FNMA), Freddie Mac (FHLMC), Federal Housing Authority (FHA) and Veterans Administration (VA) Agency guidelines as well as Investor and NASB Guidelines

Other Skills & Knowledge:

• Demonstrated sound judgment in assessing the significance and relevance of identified compliance risks
• Maintain high ethical standards, representing the Bank with honesty and integrity
• Practice discretion with regard to customer and employee confidential information
• Ability to maintain professional integrity, maturity and judgment, even while faced with opposition
• Demonstrated ability to multi-task while maintaining a high degree of accuracy
• Ability to handle a heavy workload and meet deadlines with limited supervision
• Team-oriented and flexible
• Thorough understanding of underwriting policies and procedures including investor guidelines and regulatory updates
• The ideal candidate will have a proficient understanding of HMDA and Community Reinvestment Act (“CRA”) Compliance
• Familiar with all functional areas of mortgage lending and related laws, regulations and guidelines, including mortgage loan processing and underwriting
• Excellent working knowledge with Microsoft Office
• Experience with Encompass LOS preferred
• Experience in building report trending and metrics preferred
• Familiarity with loan application and closing documentation required
• Understanding of best practices in the QC / compliance field

What we offer you

NASB offers competitive compensation and excellent benefits packages, including:

• Comprehensive health insurance (medical, dental, and vision coverage)
• 401(k) retirement plan with a 50% employer match on the first 6% of your contribution
• Generous paid time off (PTO) including 11 holidays, your birthday, and volunteer time
• Exclusive mortgage and banking benefits.
• Internal training and development programs to help reach your career goals.
• This position will be based out of our headquarters office, with flexibility for remote work one to two days per week.

Note: This job description should not be construed to imply that these requirements are the exclusive standards of the position. The employer has the right to revise this job description at any time.

North American Savings Bank (NASB) is an Equal Opportunity/Veterans/Disabled employer.