HL Quality Control Specialist

First Interstate Bank; Billings (MT); On-site; USD 61,547,000 - 92,266,000; Full time

Job summary

First Interstate Bank is seeking an HL Quality Control Specialist to independently review loan origination and servicing activities for compliance with internal policies, investor guidelines, and regulatory requirements. The role emphasizes identifying risks, documenting findings, and supporting corrective actions within the Quality Control program.

The position requires strong attention to detail, knowledge of mortgage lending, and the ability to work with Compliance and Operations teams to

Qualifications

• High School Diploma or GED required.
• Bachelor's Degree in Business, Finance, or related field preferred.
• 1–3 years in mortgage quality control, underwriting, compliance, auditing, or related function required.

Responsibilities

• Conduct quality control reviews for pre-funding, post-closing, servicing, and investor audits to ensure accuracy and compliance.
• Analyze loan documentation and data to identify discrepancies and risks.
• Document results clearly with supporting evidence and escalate issues as needed.
• Maintain audit data and workpapers in QC tracking systems and tools.
• Assist in validating corrective actions from prior QC findings.

Skills

Quality control

Attention to detail

Time management

Analytical skills

Regulatory compliance

MS Office

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Quality Control systems

Tracking tools

Microsoft Office

Job description

Location: Boise, ID; Billings, MT; Casper, WY; Denver, CO; Eugene, OR; Omaha, NE; Sioux Falls, SD; or Spokane, WA.

What’s Important to You

That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

Generous Paid Time Off (PTO) in addition to paid federal holidays.

Child Care Assistance Program for eligible dependent(s).

Exercise reimbursement program for employees.

The health and happiness of the places we call home matter to us.

Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

SUMMARY

The HL Quality Control Specialist is responsible for independently performing quality control reviews of loan origination and servicing activities to ensure compliance with internal policies, investor guidelines, and applicable regulatory requirements. This role executes assigned reviews, accurately documents findings, escalates issues as appropriate, and maintains strong technical knowledge through ongoing education and professional development. The Specialist plays a critical role in supporting the overall Quality Control Program by identifying risks, contributing to corrective action and issue resolution efforts, and promoting consistent loan quality and compliance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Independently conducts quality control reviews for pre-funding, post-closing, servicing, and investor audits to ensure accuracy, completeness, and compliance with Bank policies, underwriting standards, regulatory requirements, and investor guidelines, including FNMA, FHLMC, FHA, VA, USDA, and other applicable programs, while consistently meeting established deadlines.
• Analyzes loan documentation, loan origination system data, and loan servicing system data to identify discrepancies, exceptions, and potential risks.
• Completes assigned reviews accurately and within established timeframes, ensuring thorough documentation of results, findings, and supporting evidence.
• Identifies defects, inconsistencies, trends, and potential compliance risks during reviews and clearly documents findings.
• Escalates material issues, recurring findings, and potential regulatory or investor concerns to Quality Control leadership in a timely manner.
• Records and maintains accurate audit data, workpapers, and review results within Quality Control tracking systems and reporting tools.
• Assists in validating corrective actions taken in response to prior Quality Control findings.
• Collaborates with Quality Control leadership, Compliance, and Operations teams to clarify findings and support issue resolution efforts.
• Consistently follows established Quality Control policies, procedures, and regulatory requirements.
• Maintains current knowledge of regulatory requirements, investor guidelines, and industry best practices related to mortgage lending and quality control.
• Participates in training and continuing education to maintain knowledge of mortgage origination and servicing processes, investor guidelines, and regulatory changes.
• Assists with the ongoing maintenance and enhancement of the Home Loans Quality Control Program to ensure alignment with investor requirements and regulatory expectations.
• Assists with preparations for internal audits, external reviews, and regulatory examinations, as requested.
• Demonstrates sound professional judgment and discretion when handling sensitive and confidential information.
• Performs additional duties as assigned in support of department and organizational goals.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of home loan quality control standards, investor requirements, and regulatory compliance.
• Strong attention to detail with the ability to independently analyze loan files and supporting documentation.
• Effective time management and organizational skills, with the ability to manage assigned workloads and meet established deadlines.
• Strong analytical and problem-solving skills.
• Ability to apply established policies, procedures, and guidelines to a variety of situations.
• Proficiency with Quality Control systems, tracking tools, and standard Microsoft Office applications.
• Ability to work independently while contributing effectively as a collaborative team member.
• Ability to read, interpret, and apply laws, regulations, investor guidelines, and internal policies related to mortgage lending and servicing.
• Ability to prepare clear, concise, and accurate documentation of quality control findings.
• Effective verbal and written communication skills, including the ability to professionally communicate and appropriately elevate issues.
• Ability to perform mathematical calculations using whole numbers, common fractions, decimals, and percentages.
• Ability to apply regulatory requirements and investor guidelines to quality control reviews and assessments.
• Ability to assess the significance and potential impact of findings and determine appropriate escalation paths.
• Ability to follow established guidelines and procedures while exercising sound professional judgment.
• Demonstrated willingness and ability to continuously learn and maintain knowledge of regulatory requirements, investor guidelines, and industry best practices.

EDUCATION AND/OR EXPERIENCE

• High School Diploma or General Education Degree (GED) required
• Bachelor's Degree in Business, Finance, or a related field preferred
• 1-3 years of experience in mortgage quality control, underwriting, compliance, auditing, or a related home lending function required
• Working knowledge of mortgage loan documentation, origination and servicing processes, investor guidelines, and quality control standards preferred

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job.

• Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently
• Hearing - Occasionally
• Lifting - Occasionally (up to 20 lbs)
• Sitting - Frequently
• Standing - Occasionally
• Talking - Occasionally
• Walking - Occasionally
• Noise Level - Moderate
• Typical Work Hours - M-F (8-5)
• Overtime - Subject to business need
• Regular and Predictable Attendance - Required

COMPENSATION & BENEFITS

We offer a competitive total compensation package including base salary and benefits.

The anticipated pay range for this position is $21.46 to $32.20 per hour (in CO & WA) and depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills and experience, education, and geographic location.

Benefits include, but are not limited to, medical, dental, vision, short-term and long-term disability benefits and life insurance, flexible spending accounts, health savings account, employee assistance program, 401(k), Paid Time Off (new hires accrue at .069 per hours worked which equates to approximately 18 days per year inclusive of paid sick time) and up to 11 paid Federal holidays.

Please note this information is provided for those hired in Colorado and Washington only, and this role is open to candidates outside of Colorado and Washington with compensation that aligns with your location. For more information regarding our benefits, please visit https://www.firstinterstatebank.com/company/about/employee-benefits.php

EMPLOYMENT IS BASED SOLELY ON MERIT

First Interstate Bank is an equal opportunity employer committed to a diverse workforce and a barrier-free employment process. Employment is based solely on an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law.

We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws.

In order to ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, and Title I of the Americans with Disabilities Act of 1990, as amended, individuals that require accommodation in the job application process for a posted position may contact us Monday through Friday, 8 am to 5 pm MST at [e-mail].

All applicants must pass pre-employment screenings including a background check. First Interstate BancSystem participates in E-Verify which will require new employees to verify their identity and employment eligibility through the internet-based system operated by the Social Security Administration (SSA) and the Department of Homeland Security (DHS).

E-Verify Notice English or Spanish

Right to Work Notice English or Spanish