Quality Control Manager - Ontario DDC

Best Buy; Ontario (CA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑b

Leave and PTO per location policy

Job summary

Best Buy is seeking a Quality Control Manager for our distribution center in Ontario, CA. You will lead quality and training initiatives, oversee talent management, and drive employee experience to enhance customer service outcomes.

Your role includes directing QA expectations, safeguarding assets, evaluating processes, coaching teams, and ensuring training compliance to meet business goals.

Qualifications

• 5 years of experience in distribution, operations, warehousing, customer service, military or related field.
• 2 years of supervisory experience in business, military or related field.
• Experience with a warehouse management system is preferred.

Responsibilities

• Provide work direction, including reinforcing quality assurance expectations
• Teach and uphold asset protection best practices
• Evaluate distribution center processes to identify risks and mitigate losses
• Work with distribution center leaders to meet business goals and solve problems as needed
• Conduct assessments, evaluate opportunities and provide coaching when improvements are needed
• Oversee hiring, onboarding and development, and ensure compliance with training and reporting requirements

Skills

Quality control

Leadership

Training

Supervision

Operations

Education

Associate degree or higher in business/logistics or related field

Tools

Warehouse management system

Job description

As the Quality Control Manager, you'll lead quality and training initiatives in one of Best Buy's distribution centers, holding responsibility for the overall well-being of the facility. You'll ensure operational excellence and positive employee experiences through effective training and talent management, consequently enhancing our customer experience.

What You'll Do

• Provide work direction, including reinforcing quality assurance expectations
• Teach and uphold asset protection best practices
• Evaluate distribution center processes to identify risks and mitigate losses
• Work with distribution center leaders to meet business goals solve problems as needed
• Conduct assessments, evaluate areas of opportunity and provide coaching when improvements are needed
• Oversee hiring, onboarding and development, and ensure compliance with all training and reporting requirements

Basic Qualifications

• 5 years of experience in distribution, operations, warehousing, customer service, military or related field
• 2 years of supervisory experience in business, military or related field

Preferred Qualifications

• 2 years of experience using a warehouse management system
• Associate degree or higher in business, logistics or related field

What's In It For You

We're committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.

Our Benefits Include

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.

About Us

As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores, online and in customers' homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Position Type: Full time

Location: Ontario, CA - 91764