Quality Control Manager - Final Mile

The Suddath Companies; La Vergne (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

NXTPoint Logistics seeks a Quality Control Manager to oversee the overall quality of the driver fleet, perform site visits for claims and contractor checks, and coordinate with insurance and Claims teams. You will lead efforts in onboarding independent contractors and ensure timely, accurate service orders and deliveries.

The role requires a strong background in logistics, two-plus years in transportation or related fields, and hands-on experience with appliance installation and delivery.

Qualifications

• High School Diploma, GED, or equivalent required or relevant experience in lieu of education requirement.
• Four (4) year college degree in Construction Management, Business, Supply Chain Logistics, or related field preferred, but not required.
• Minimum of two (2) years’ experience in the transportation, logistics or related industry.
• Minimum two (2) years’ experience with appliance installation and delivery.

Responsibilities

• Perform site visits to assess property damage and track accordingly.
• Negotiate appropriate settlements to customers with damage.
• Organize all repair plans and follow up to ensure completion.
• Report any claims that exceed deductible to Claims Manager.
• Work with Driver Trainer and develop onboarding processes and plans for all new independent contractors.
• Provide training to Independent Contractors on how to install new products properly.
• Perform Service Orders as needed.
• Do pre-site visits for MEET Trucks.
• Assess current contractors and teams and develop training as necessary.
• Assist with the recruitment and onboarding of new independent contractors.
• Initiate and maintain good relations with sales team and customers/superintendents.
• Address and resolve concerns from superintendents.
• Complete Independent Contractor Drive-Behinds and Ride-Alongs and fill out all necessary paperwork.
• Call customers to complete Independent Contractor Performance Surveys and fill out all necessary paperwork.
• Maintain constant communication with Independent Contractors to ensure routes, deliveries, and Service Orders are on schedule.
• Track and address delays in stops with Independent Contractors.
• Complete deliveries and installs as needed.
• Provide on-site assistance to Independent Contractors to complete large installs.
• Ensure all escalated issues are resolved.

Skills

Microsoft Excel

Outlook

Word

Customer service

Time management

Teamwork

Communication

Problem solving

Education

High School Diploma or GED

Bachelor’s degree in Construction Management or related field

Job description

NXTPoint Logistics provides a complete range of end-to-end supply chain solutions spanning from distribution, warehousing and fulfillment to managed logistics, transportation and final mile delivery. It leverages broad 3PL capabilities, market-leading technology and deep vertical industry expertise to help both large and small clients reach greater levels of efficiency, service and profitability. With over 30 owned facilities, more than 3.5 million square feet of warehouse space and an extensive partner network, NXTPoint Logistics offers the broad capabilities and reach of a large 3PL company while maintaining its commitment to being the most flexible and responsive provider in the industry. Learn more at nxtpointlogistics.com.

Position Summary :

The Quality Control manager is responsible for overall quality of our Driver Fleet. Position responsibilities include performing site visits for claims, as well as Independent Contractor job checks and site visits for Meet Trucks. Position will be initial contact for all claims and in dealing with insurance companies.

Essential Duties & Responsibilities

• Perform site visits to assess property damage and track accordingly.
• Negotiate appropriate settlements to customers with damage.
• Organize all repair plans and follow up to ensure completion.
• Report any claims that exceed deductible to Claims Manager.
• Work with Driver Trainer and develop onboarding processes and plans for all new independent contractors.
• Provide training to Independent Contractors on how to install new products properly.
• Perform Service Orders as needed.
• Do pre-site visits for MEET Trucks.
• Assess current contractors and teams and develop training as necessary.
• Assist with the recruitment and onboarding of new independent contractors.
• Initiate and maintain good relations with sales team and customers/superintendents.
• Address and resolve concerns from superintendents.
• Complete Independent Contractor Drive-Behinds and Ride-Alongs and fill out all necessary paperwork.
• Call customers to complete Independent Contractor Performance Surveys and fill out all necessary paperwork.
• Maintain constant communication with Independent Contractors to ensure routes, deliveries, and Service Orders are on schedule.
• Track and address delays in stops with Independent Contractors.
• Complete deliveries and installs as needed.
• Provide on-site assistance to Independent Contractors to complete large installs.
• Ensure all escalated issues are resolved.

Education and Experience

• High School Diploma, GED, or equivalent required or relevant experience in lieu of education requirement.
• Four (4) year college degree in Construction Management, Business, Supply Chain Logistics, or related field preferred, but not required.
• Minimum of two (2) years’ experience in the transportation, logistics, customer service or related industry required.
• Minimum two (2) years’ experience with appliance installation and delivery required.
• Valid state driver's license required. Must carry and maintain valid auto insurance policy.

Knowledge, Skills, and Abilities

• Thorough knowledge of Microsoft Excel, Outlook, and Word.
• Operates with a customer service mentality.
• Ability to manage time effectively and consistently meet deadlines.
• Ability to work in a team environment and demonstrate flexibility and patience.
• Ability to represent the company in a professional manner.
• Excellent organization, communication and problem-solving skills.
• Ability to work under minimal supervision and with a strong sense of self-motivation.
• Ability to lead and manage a team.
• Ability to sufficiently read, speak, and write English to understand and give directions, and to complete paperwork accurately.
• Ability to operate a variety of standard office equipment as dictated by the duties of the job and perform data entry and typing functions.

Physical Demands

Work is primarily performed in a climate-controlled environment. Occasionally requires work performed in a non-climate-controlled warehouse or outside environment. Requires sitting, walking, and standing. Occasionally requires bending and stooping. Occasionally requires standing and walking for long periods of time. Ability to lift and stack items weighing up to 30 pounds over head, and lift and stack items weighing up to 65 pounds to chest height and carry them a distance of fifty feet. Occasional ability to climb ladders, stairs, and ramps and perform generally heavy labor in various weather conditions and temperatures. Work performed requires the use of hands to control or feel objects and will utilize repetitive movements when entering data. Requires the use of clear speech communicated to others and understanding the speech of another person. Requires the ability to see details of objects within close range. *The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made available to individuals with disabilities to perform essential functions of this position. These physical demands include, but are not necessarily limited to: standing, sitting, walking, typing, hearing and talking for prolonged periods of time. **Job description statements are intended to describe the general nature and level of work performed by employees assigned to this job title. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel. Employees may be required to perform other duties as assigned.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

NXTPoint Logistics provides a complete range of end-to-end supply chain solutions spanning from distribution, warehousing and fulfillment to managed logistics, transportation and final mile delivery. It leverages broad 3PL capabilities, market-leading technology and deep vertical industry expertise to help both large and small clients reach greater levels of efficiency, service and profitability. With over 30 owned facilities, more than 3.5 million square feet of warehouse space and an extensive partner network, NXTPoint Logistics offers the broad capabilities and reach of a large 3PL company while maintaining its commitment to being the most flexible and responsive provider in the industry. Learn more at nxtpointlogistics.com.

Why Join Our Team

We’re always looking for caring leaders, innovators and team members who are passionate about bringing our customers exceptional logistics solutions. We are an enthusiastic team who have established a culture that values innovation, trust, teamwork, agility and caring. We foster an environment that celebrates your achievements and gives you opportunities to learn, grow and thrive in your career.

Our Values

TRUST

We foster an environment of trust through our integrity and always doing the right thing the right way. We fulfill our promises to each other and our customers by being reliable, transparent and trustworthy.

INNOVATION

We strive to innovate, inspiring and encouraging passionate and creative ideas that solve customer problems and improve how we work.

TEAMWORK

We win together, as one team around the globe, respecting and encouraging the perspectives of others, with full commitment to each other, our customers and our common success.

CARING

We care about each other, our customers, partners and community. We provide a caring and safe environment that supports our employees' growth, development and well-being.

AGILITY

We are agile and flexible. We think and act quickly to creatively solve unique customer and employee challenges, while readily adapting to changing market needs.

NXTPoint Logistics is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EQUAL OPPORTUNITY EMPLOYER VETERANS/DISABLED