Quality Control Manager - Custodial

Melwood; Baltimore (MD); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits package

Employer paid contribution to health care coverage

Job summary

A leading service provider in Baltimore is seeking a Quality Manager to oversee custodial operations and ensure the highest standards of quality. The role involves conducting inspections, developing quality control procedures, and training field teams. Candidates should have a Bachelor's degree, at least five years of experience in quality assurance, and strong technical skills. A government security clearance is necessary. This full-time position includes a competitive salary and benefits package.

Qualifications

• Five years' experience in quality control or assurance.
• Three years in a lead role or management position is preferred.
• Strong technical skills and attention to detail.

Responsibilities

• Conduct regular site inspections to evaluate custodial quality.
• Develop and audit quality assurance and inspection procedures.
• Train and coach crew leaders on best practices.

Skills

Quality control procedures

Attention to detail

Training and coaching

Microsoft Office proficiency

Education

Bachelor's degree in a related field

Job description

This position is located in Baltimore, MD. The core working hours are 8:00am to 5:00pm, Monday through Friday. This is an exempt position. Quality Manager This is a full time position offering a competitive salary, comprehensive benefits package and with employer paid contribution to health care coverage. This position requires that the employee must successfully complete criminal history information background check and drug screening and be able to obtain and maintain a government security clearance.

INTRODUCTION

Oversee and ensure the highest standards of quality and consistency in all custodial operations at assigned sites. Develop and implement quality control procedures, conduct inspections in TAMS, and train field teams on best practices and performance standards. Collaborate with operations and account management to resolve deficiencies, drive continuous improvement, and monitor compliance with safety, environmental standards. Track and report quality metrics and lead corrective actions to increase efficiency and client satisfaction.

RESPONSIBILITIES

• Conduct regular site inspections in TAMS to evaluate custodial quality; identify deficiencies and initiate corrective actions.
• Develop, maintain, and audit quality assurance procedures and inspection procedures and inspection checklists; track and report quality metrics and trends.
• Train and coach crew leaders, supervisors, and field staff on best practices, performance standards, and safety/environmental compliance.
• Collaborate with operations and account managers to review client feedback, resolve concerns promptly, and improve customer satisfaction.
• Monitor compliance with safety and environmental standards; oversee services provided by subcontractors for adherence to specifications.
• Participate in onboarding and ongoing training for field staff; conduct performance observations and provide feedback.
• Prepare and maintain required quality documentation and reports; communicate findings and recommendations to leadership.
• Other duties (as assigned).

QUALIFICATIONS

• Bachelors degree in a related field
• Five years' experience in the quality control/quality assurance or equivalent combination of education and experience.
• Three years in a lead role or management position is preferred.
• Strong technical and observation skills and attention to detail are necessary.
• Demonstrated proficiency with Microsoft Office software applications and extremely detail-oriented with respect to documentation and communication.
• Must be able to work days, evenings and weekends. Must have a valid driver's license and the ability to pass a government security clearance.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.