Custodial Quality Assurance Manager

ABM Industries; Albany (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Benefits package

Job summary

ABM Industries seeks a Quality Assurance Manager to uphold cleanliness, sanitation, and service standards across campus facilities. You will develop QA protocols, inspect academic and administrative spaces, and drive performance metrics with dashboards for leadership.

The role requires 5+ years in custodial operations with QA or supervisory experience, strong safety knowledge, and proficiency in inspection software and MS Office. Flexible hours and emergency responsiveness are expected.

Qualifications

• Minimum 5 years of experience in custodial operations or facilities management, with at least 2 years in a quality assurance or supervisory role.
• Strong knowledge of custodial standards, cleaning chemicals, equipment, and safety protocols.
• Excellent organizational, analytical, and communication skills.
• Proficiency in inspection software, work order systems, and Microsoft Office Suite.
• Ability to work flexible hours and respond to emergencies as needed.

Responsibilities

• Develop and maintain custodial quality assurance protocols aligned with school standards and industry best practices.
• Conduct regular inspections of academic buildings, athletic facilities, and administrative spaces.
• Track and analyze custodial performance metrics (e.g., cleanliness scores, response times, customer satisfaction).
• Collaborate with custodial supervisors to deliver ongoing training programs focused on cleaning techniques, equipment use, and safety.
• Serve as a liaison between custodial teams and campus stakeholders to address service concerns and feedback.
• Recommend and implement process enhancements, including new technologies, cleaning products, and equipment.

Skills

Custodial Operations

Quality Assurance

Supervision

Data Analysis

Inspection Software

Tools

Inspection software

Work order systems

Microsoft Office

Job description

Job Description

The Quality Assurance Manager ensures the highest standards of cleanliness, sanitation, and service delivery across all campus facilities. This role is responsible for developing and implementing quality control systems, conducting inspections, managing performance metrics, and collaborating with custodial teams to maintain a safe, healthy, and welcoming environment for students, faculty, staff, and visitors.

Responsibilities

Quality Control & Compliance

• Develop and maintain custodial quality assurance protocols aligned with school standards and industry best practices.
• Conduct regular inspections of academic buildings, athletic facilities, and administrative spaces.
• Ensure compliance with health, safety, and environmental regulations (e.g., OSHA, EPA).

Performance Monitoring

• Track and analyze custodial performance metrics (e.g., cleanliness scores, response times, customer satisfaction).
• Use data to identify trends, areas for improvement, and training needs.

Training & Development

• Collaborate with custodial supervisors to deliver ongoing training programs focused on cleaning techniques, equipment use, and safety.
• Promote a culture of continuous improvement and accountability.

Customer Service & Communication

• Serve as a liaison between custodial teams and campus stakeholders to address service concerns and feedback.
• Develop and distribute reports and dashboards to leadership on custodial performance.

Process Improvement

• Recommend and implement process enhancements, including new technologies, cleaning products, and equipment.
• Lead pilot programs and evaluate outcomes for scalability.

Qualifications

• Minimum 5 years of experience in custodial operations or facilities management, with at least 2 years in a quality assurance or supervisory role.
• Strong knowledge of custodial standards, cleaning chemicals, equipment, and safety protocols.
• Excellent organizational, analytical, and communication skills.
• Proficiency in inspection software, work order systems, and Microsoft Office Suite.
• Ability to work flexible hours and respond to emergencies as needed.

Benefits

ABM offers a comprehensive benefits package. For information about ABM’s benefits, consult ABM Team Member Benefits.

EEO Statement

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. ABM participates in the U.S. Department of Homeland Security E-Verify program. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military.