Quality Control Manager / BPRP Manager

Facility Services Management Inc.; Frederick (MD); On-site; USD 90,000 - 130,000; Full time

Job summary

Facility Services Management Inc. is seeking a QCM/BPRM Manager to ensure our products and services meet contract requirements, are compliant, and aligned with ISO 9001:2015.

The role involves coordinating activities to uphold the QMS, producing performance data, and advising top management on QMS changes. You will work with other managers to ensure the quality system functions, train staff on quality objectives, and manage audits and supplier quality.

Qualifications

• Minimum high school diploma; some college preferred.
• At least 2 years in quality control evaluation and reporting in construction or facility management.
• Experience in CDC-inspected healthcare facilities (BSL-2/3/4) per NIH/CDC.
• Excellent verbal and written communication with internal and external customers.

Responsibilities

• Administer the Quality Management System (QMS) per contract and ISO 9001:2015.
• Act as contractor's representative: authorize removal, rework or replacement of defective items.
• Perform inspections, determine corrective and preventive actions, and follow up.
• Serve as primary liaison with customers to ensure corrective actions and compliance.
• Prepare quality plans, policies, procedures, and summaries for subcontract activities.
• Plan and conduct internal audits of QMS.
• Maintain confidentiality of sensitive information and promote quality awareness.
• Coordinate Subcontractor Performance Evaluation program.

Skills

Quality management

Verbal and written communication

MS Office proficiency

Ability to work under pressure

Independent work ethic

Quality planning and procedures

Customer service orientation

Education

High school diploma or GED

Some college coursework preferred

Tools

MS Office Suite

Job description

Job Summary

The QCM/BPRM Manager ensures that the product or service we provide is fit for the intended purpose, is consistent and meets both external and internal requirements. The QCM/BPRM MANAGER has full authority and responsibility for assuring performance objectives and standards identified in the contract are met. This includes legal compliance and customer expectations. The QCM/BPRM MANAGER coordinates the activities required to meet quality standards. The QCM/BPRM MANAGER manages through inspections and evaluations of the processes in working areas to ensure compliance with contract PWS, government regulations, industry and ISO 9001 standards. The QCM/BPRM MANAGER also monitors and advises on the performance of the quality management system (QMS), produces data and reports on performance, measuring against set standards. The QCM/BPRM MANAGER liaises with other managers and staff throughout the organization to ensure that the quality system is functioning properly. Where appropriate, the QCM/BPRM MANAGER advises Top Management on QMS changes and the implementation. The QCM/BPRM MANAGER assists management with training to enable others to achieve quality objectives. Ensures the Quality Management System (QMS) conforms to the requirements of the ISO 9001:2015 standards.

Responsibilities

• Responsible for administration of the Quality Management System (QMS)
• Authority to act on behalf of the Contractor, and direct removal, rework, or replacement of defective materials or poor-quality workmanship.
• Performs inspections, identifies corrective and preventive actions, and performs follow-up activities.
• Key contact with customers and responsible for ensuring the execution of corrective actions and ongoing compliance with customers' specifications.
• Prepares and documents quality plans, policies, procedures and summaries, to include subcontract activities.
• Plans and conducts internal audits.
• Verifies Contractor furnished PM records, cards, tags, or logbooks are attached to or placed near each piece of equipment in a conspicuous location.
• Maintains the confidentiality of sensitive quality and company proprietary information and promotes quality awareness.
• Maintains the Subcontractor Performance Evaluation program coordination and documentation.
• Performs duties of management representative to ensure the integrity of the QMS is maintained.

Experience and Qualifications

• High school diploma or general education degree (GED). Some college preferred.
• At least two years minimum experience in quality control evaluation and reporting in the fields of construction or facility management work and a minimum of two (2) years of experience working in comparably sized health facilities within a CDC inspected, DoD cognizance, facility operating at BSL-2, 3, & 4 as identified by the CDC and NIH.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Excellent computer proficiency (MS Office – Word, Excel and Outlook)
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Proven ability to develop Quality Plans and Procedures.
• Knowledge of principals and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Ability to communicate orally and in writing.
• Valid State issued Driver License required.