Quality Control Manager

Kelly; Mansfield (MA); Hybrid; USD 100,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with match up to 6%

Paid vacation and sick time

Job summary

Kelly is seeking a Quality Manager in Mansfield, MA for a hybrid, direct-hire role. The position leads the Quality Department, oversees testing, supplier quality, and continuous improvement initiatives, collaborating with Product Development, Sourcing, Distribution Centers, and Customer Service.

The role requires 5+ years as a Quality Leader in manufacturing or consumer products, with a strong track record in driving quality and process improvements.

Qualifications

• 5+ years of experience as a Quality Leader (Supervisor or Manager).
• Experience in manufacturing or consumer products required.

Responsibilities

• Manage the day-to-day operations of the Quality Department.
• Lead, coach, and develop Quality team members.
• Set department priorities and monitor workload to ensure effective team performance.
• Ensure products meet company quality standards and specifications.
• Oversee product testing, inspections, and supplier quality activities.
• Review customer complaints and product returns to identify trends and recommend corrective actions.
• Work with suppliers to resolve quality issues and improve product performance.
• Partner with Product Development, Sourcing, Distribution Centers, and Customer Service on quality-related projects and initiatives.
• Maintain quality procedures, specifications, and documentation to support compliance and consistency.
• Lead continuous improvement initiatives to reduce defects and improve customer satisfaction.
• Prepare and present quality performance reports for leadership teams.
• Travel to suppliers and company facilities as needed.

Skills

Quality leadership

Manufacturing experience

Job description

Kelly, in partnership with a growing Consumer Product company, is looking for a Quality Manager in Mansfield, MA. This is a hybrid role, with very flexible time in and out of the office.

This is a direct hire role, meaning you will be hired permanently with our client and offered their competitive compensation, benefit, and vacation package upon hire.

Benefits

• Health, dental, and vision insurance
• 401k plus a 100% match up to 6%
• Paid vacation and sick time.

Details

• Compensation: $100,000 - $110,000
• Hours: 8:00 am to 5:00 pm Monday – Friday
• Location: Mansfield, MA – hybrid role, working in office as little as one day per week.

Job Description

Responsible for leading the daily operations of the Quality Department and ensuring products meet company quality standards. This role manages the quality team, oversees testing, supplier quality, customer issues, and continuous improvement initiatives. The Quality Operations Manager works closely with Product Development, Sourcing, Distribution Centers, and Customer Service to resolve quality issues and drive improvements.

• The incumbent may be required to perform all, or a combination of, the following essential functions as determined by business necessity:
• Manage the day-to-day operations of the Quality Department.
• Lead, coach, and develop Quality team members.
• Set department priorities and monitor workload to ensure effective team performance.
• Ensure products meet company quality standards and specifications.
• Oversee product testing, inspections, and supplier quality activities.
• Review customer complaints and product returns to identify trends and recommend corrective actions.
• Work with suppliers to resolve quality issues and improve product performance.
• Partner with Product Development, Sourcing, Distribution Centers, and Customer Service on quality-related projects and initiatives.
• Maintain quality procedures, specifications, and documentation to support compliance and consistency.
• Lead continuous improvement initiatives to reduce defects and improve customer satisfaction.
• Prepare and present quality performance reports for leadership teams.
• Travel to suppliers and company facilities as needed.

Requirements

• 5+ years of experience as a Quality Leader (Supervisor or Manager)
• Experience in manufacturing or consumer products required.

Equal Employment Opportunity Statement

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

AI Recruitment Notice

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.