Quality Control Manager

Mycon General Contractors, Inc.; Dallas (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

Mycon General Contractors, Inc. is seeking a QA/QC/Warranty Manager in Dallas to manage warranty claims, coordinate with subcontractors, and ensure owner satisfaction.

Responsibilities include evaluating claims, notifying subcontractors within 24 hours, conducting eleven-month warranty walks, and maintaining detailed documentation. The role requires 5+ years in QA/QC/warranty services, a high school diploma (Some college preferred), and proficiency with Microsoft Office.

Qualifications

• 5+ years of QA/QC/warranty service required.
• High school diploma or equivalent required.
• Some college preferred.
• Intermediate practical knowledge of Microsoft Office (Word, Excel)
• Valid drivers’ license
• OSHA 10

Responsibilities

• Manage warranty claims lifecycle and coordination with owner/client.
• Evaluate and classify warranty issues and notify subcontractors within 24 hours.
• Coordinate eleven month warranty walk with Project Manager/Coordinator.
• Conduct follow-up visits to verify customer satisfaction at multiple intervals.
• Hold subcontractors accountable for quality repairs and workmanship.
• Maintain thorough warranty communication logs and documentation.
• Provide progress updates to General Superintendent/Vice President.
• Evaluate subcontractor performance related to warranty requests.
• Address minor warranty issues (paint, drywall, hardware, cleaning, patches).
• Perform site inspections to ensure work conforms to construction documents (water/air intrusion).
• Analyze root causes of claims to reduce future occurrences.
• Perform other duties as required in a professional manner.

Skills

Customer service

Safety

Blueprints

Communication

Construction experience

Organization

Multitasking

Documentation

Problem solving

Conflict resolution

Education

High school diploma or equivalent

Some college preferred

Tools

Microsoft Office (Word, Excel)

Job description

## Quality Control ManagerApplylocations: Dallastime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR100019The QA/QC/Warranty Manager will be responsible for evaluating owner warranty requests, scheduling subcontractors, and ultimately completing each warranty claim ensuring the highest level of service to the owner/client. This position identifies and coordinates warranty claims, proactively monitors resolution while promoting strong relationships with both internal and external customers. Essential Functions Management of warranty claims. o Evaluate claims and determine the nature of the problem. If further clarification is needed, obtain all information prior to contacting the subcontractor. Within 24 hours of receipt of Warranty Claim from the Owner, provide the appropriate subcontractor notice of the claim via email. Works with Project Manager and Project Coordinator on the scheduling and coordination of the eleven (11) month warranty walk. Ensures all eleven (11) month warranty claims are resolved to the owner’s satisfaction. Conduct follow-up visits with the owner to assure customer satisfaction (i.e. 3 days, 5 days, 10 days, 30 days, 60 days) Hold subcontractors accountable for any substandard work and quality repairs. Maintain thorough documentation of all warranty-related communication. Provide accurate and timely information to General Superintendent and/or Vice President on the progress and scopes of warranty work. Evaluate subcontract performance as it relates to warranty requests. Provide up-to-date information to General Superintendent and/or Vice President as it relates to the quality of workmanship and details. Manage the correction of minor warranty-related issues such as paint, drywall, hardware, cleaning, concrete patches, trim carpentry, etc. Properly manage and maintain MYCON and rental tools/equipment. This includes maintenance records and a log of tools checked in and out. Perform inspections as directed on ongoing construction projects to ensure work is in accordance with construction documents. Inspections will principally address water and air intrusion Analyze the root causes of warranty claims and identify methods to reduce claims. Performs other position appropriate duties as required in a competent, professional, and courteous manner. KNOWLEDGE, SKILLS & ABILITIES Strong consistent and exceptional customer service Competent in tool & job site safety Qualified and competent in using hand, power, and pneumatic pools Proficient in reading blueprints, plans, and specs. Ability to represent the company in a positive, professional manner with good communication skills. Experience working in a construction capacity preferred. Highly organized and detail-oriented Ability to manage multiple tasks efficiently. Physically capable of handling the various tasks that will most definitely be presented. Ability to think outside the box with creative problem solutions. Ability to utilize the electronic devices required to properly communicate and document claims. Conflict resolution skills to manage confrontational situations and maintain objectivity and a calm professional manner. MINIMUM REQUIREMENTS 5+ years of QA/QC/warranty service required. High school diploma or equivalent required. Some college preferred. Intermediate practical knowledge of Microsoft Office (Word, Excel) Valid drivers’ license OSHA 10 PHYSICAL DEMANDS The physical demands described are representative of those that must be met by an employee to successfully perform the essential function soft his job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job the employee is frequently required to sit, converse, and listen; use hands to touch, handle, or feel objects, tools, or controls; and to reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus. The employee must be able to lift and/or carry over 50+ pounds on a periodic basis and be able to push/pull over 50+ pounds on a periodic basis. The employee must be able to stand and/or walk at least five hours per day. The Employee must be able to work and adapt to outside temperature fluctuations such as the heat of the summer and the cold of the winter months. Reliable, predictable attendance at the scheduled site/office Ability to work in a sometimes stressful environment Ability to work collaboratively as part of a team The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at MYCON.