Quality Control Manager

America, Inc.; Chester (Delaware County); Hybrid; USD 85,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

HSA

FSA

EAP

401(k) with Company Match

Long-Term Disability

Job summary

Roto North America is seeking an experienced Quality Control Manager to lead quality processes, ensure compliance, and promote continuous improvement across the organization.

The role plans, coordinates, and directs quality control programs to ensure products meet quality standards and customer expectations. Travel up to 10% and a strong background in ISO 9000 is preferred.

Qualifications

• Proven leadership experience in quality management.
• Strong decision-making and problem-solving skills.
• Knowledge of quality systems, process controls, and ISO 9000 familiarity.
• Excellent communication and organizational abilities.
• Fluent in English; bilingual Spanish is a plus.

Responsibilities

• Oversee incoming inspection of raw materials and finished goods to ensure compliance.
• Lead development and maintenance of inspection documentation and records.
• Manage QC workflow, traceability, and handling of non-conforming materials.
• Supervise first article and in-process inspections per control plans.
• Oversee SAP data entry and quality reporting; drive NCR investigations and corrective actions.

Skills

Leadership

Decision-making

Problem-solving

Communication

Analytical

Attention to detail

Organization

Fluent English

Education

Associates Degree in Quality Engineering

Tools

SAP

Excel

Microsoft 365

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Quality Control Manager

Full Time Chester, CT, US

3 days ago Requisition ID: 1083

Salary Range: $85,000.00 To $90,000.00 Annually

Position Type:Full time

FLSA Classification: Exempt

Salary Range:$85,000- $90,000 annually

Report to: Director of Operations

Company description:

Roto North America is a subsidiary of Roto Window and Door Technology, a global leader in window and door hardware, with 18 production plants and more than 30 subsidiaries worldwide. Through its 2 companies, Roto Frank of America, Inc. and Roto Fasco Canada, Inc., Roto North America has been manufacturing and offering a variety of leading North American and European window and door hardware products in the USA and Canada. To learn more about Roto Frank of America please visit us at: https://rotonorthamerica.com/

We are seeking an experienced QC Manager to lead quality processes, support compliance, and promote continuous improvement across the organization.

The Quality Control Manager plans, coordinates, and directs quality control programs to ensure continuous production of products that meet established quality standards and customer expectations. This role is responsible for driving consistency, compliance, and continuous improvement across all quality processes. Is familiar with ISO 9000 policies and procedures.

Essential functions:

• Oversee and manage all incoming inspection activities for raw materials and finished goods, ensuring compliance with quality standards and specifications.
• Establish and enforce visual and dimensional inspection protocols, including critical measurement verification of incoming products.
• Lead the development, implementation, and maintenance of quality inspection documentation and records in accordance with regulatory and internal requirements.
• Manage workflow and material movement within the QC area, ensuring traceability, segregation, and proper handling of conforming and non-conforming materials.
• Supervise and ensure execution of first article and in-process inspections per defined control plans and production requirements.
• Oversee accurate and timely quality data entry and reporting within SAP or other quality management systems.
• Direct non-conforming material processes, including creation, investigation, and resolution of NCRs (Non-Conformance Reports), ensuring proper disposition and corrective actions.
• Lead statistical analysis initiatives, including capability studies (Cp/Cpk), to drive continuous process improvement and reduce variation.
• Administer and maintain the calibration program to ensure accuracy and reliability of all measuring and test equipment.
• Oversee scrap reduction initiatives, analyzing trends and driving corrective actions to minimize waste and cost.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Proven leadership experience, including coaching, performance management, and employee development.
• Strong decision-making, problem-solving, and conflict-resolution skills.
• Knowledge of quality systems, process controls, and continuous improvement principles.
• Understanding of customer requirements and quality expectations.
• Excellent communication, collaboration, and organizational skills.
• Detail-oriented, analytical, and results-driven with a strong sense of accountability.
• Ability to prioritize and adapt in a fast-paced manufacturing environment.
• Strong math skills and the ability to interpret data accurately.
• Working knowledge of manufacturing products and processes.
• Advanced Microsoft 365 and Excel skills; SAP experience preferred.
• Fluent in English; bilingual Spanish is a plus.
• Valid Driver's License Required

Physical Requirements:

• Ability to work in a manufacturing and production environment.
• Ability to sit, stand, walk, and move throughout the facility for extended periods.
• Ability to inspect products and equipment, including reaching and handling items at various heights.
• Manual dexterity and hand-eye coordination to operate testing equipment and precision measuring instruments.
• Ability to safely operate a forklift or become forklift certified.
• Ability to lift and carry up to 50 pounds.

This position is performed in a manufacturing setting and requires regular presence throughout production, warehouse, and operational areas. Employees may be exposed to noise, machinery, moving equipment, temperature variations, and other industrial conditions. Adherence to all safety protocols and use of required PPE is mandatory.

• Associates Degree in Quality Engineering or equivalent mechanical engineering studies.

Required work experience:

• Minimum five (5) years of experience in quality management within a manufacturing environment, including leadership responsibilities.

Travel Requirements:

• 10%, Customer and Suppliers visits both domestic and international. Valid passport is required for international travel.

Company offered benefits:

• Medical Insurance
• Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• 401(k) with Company Match
• Voluntary Long-Term Disability Insurance
• Colonial voluntary insurance

Company paid benefits

• Life Insurance
• Short-Term Disability Insurance

Time Off

• Paid Time Off (PTO)
• Vacation
• Company Paid Holidays

Additional Benefits

• Employee Discount Program

Pay Range Disclaimer:

The pay range for this position is between $85,000- $90,000 annually. The actual range will depend on varying circumstances and individualized factors, such as job-related knowledge, skills, experience, and other objective business considerations.