Quality Control Coordinator

Florida State University; Tallahassee (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

Florida State University in Tallahassee, FL is seeking a Quality Control Coordinator for the Building Services unit. This USPS regular full-time role oversees the Building Services Quality Control Program, develops checklists, and coordinates with the Assistant Director to ensure timely cleaning schedules campus-wide.

The coordinator oversees QC inspections, validates service standards, monitors vendor performance, and maintains accurate documentation.

Qualifications

• High school diploma or equivalent, with six years' experience or an equivalent combination of education and experience.
• Valid Florida or Georgia driver’s license or ability to obtain one on hire.

Responsibilities

• Assist in developing and recommending policies and procedures for a Building Services Quality Control Program; reviews frequencies and procedures to ensure appropriate custodial care for each room type.
• Oversee daily quality control inspections, field surveys, and confirm services meet established cleanliness and safety standards.
• Ensure documentation is recorded and submitted; escalate maintenance or safety concerns via work orders.
• Manage data within the QC program and analyze inspection results to identify root causes and improvements.
• Operates university vehicles as needed to complete assigned work.

Education

High school diploma or equivalent

Job description

Job Title: Quality Control Coordinator

Location: Tallahassee, FL

Regular/Temporary: Regular

Full/Part Time: Full-Time

Job ID: 63553

Department: Facilities - Custodial Services

Responsibilities

• Responsible for assisting and recommending the development of policies and procedures to effectively administer a Building Services Quality Control Program. Reviews Building Services Frequencies and Procedures to ensure each room type is assigned the appropriate level of custodial care. Collaborates with the Assistant Director to address the needs of each area and ensure that cleaning schedules are provided to the University campus with proper timelines. Develops checklists for field surveys and administer reviews of reports, studies, specifications, and surveys to make recommendations related to program improvements, project assignments, inspection results, and employee performance to the Assistant Director. Plays a key role in long- and short-term planning for the department.
• Oversee the daily operations and scheduling of all quality control inspections. Performs regular field surveys of campus building conditions and determines if services provided meet established quality standards. Ensure all assigned buildings meet and/or exceed appearance, cleanliness, and safety standards. Confirms FSU employees are utilizing appropriate methods, equipment, and chemicals as per established processes and procedures. Communicates with vendors, consultants, department heads, and building liaison representatives to ensure that cleaning services are being performed at an acceptable level. Supervises Quality Control Associate.
• Ensures documentation is accurately recorded and collected. Submits work orders to escalates preventive maintenance, broken, defective, or safety concerns for maintenance and repairs. Makes recommendations to the Assistant Director to improve campus buildings, working with all levels of campus personnel concerning requirements of each department.
• In collaboration with the supervisor, manages the data within the quality control program. Utilizes facilities software to draft and review inspection reports for completeness and accuracy. Analyzes the inspections to determine the root cause of deficiencies and shares insights and training with the Custodial Operations Team. Performs other duties as assigned within the department. Operates University vehicles as needed to complete assigned work.

Qualifications

• High school diploma or equivalent and experience equal to six years or a or a combination of post high school education and experience equal to six years.
• A valid Florida or Georgia driver's license or the ability to obtain one upon hire.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our FSU Total Rewards website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs. Use our FSU Total Compensation Calculator to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

Veterans' Preference

Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and certain service members may be eligible to receive waivers for post secondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans' Preference applies to University Support Personnel System (USPS) positions only.

Considerations

This is an USPS (University Support Personnel System) position.

This position requires successful completion of a criminal history background check.

The work schedule is from 5am to 1:30pm with a 30-minute break.

Equal Employment Opportunity

FSU is an Equal Employment Opportunity Employer.