Quality Control Analyst - Hybrid, Data-Driven

Citi; New York (NY); Hybrid; USD 6,300 - 9,400; Full time

Job summary

Citi is seeking a Test Analyst - C11 to join the Quality team. The role emphasizes independent QA reviews, analytical data analysis, and adherence to quality standards within a global banking environment.

The ideal candidate has 2-5 years of relevant experience in consumer banking, customer service, or data management, and a Bachelor’s degree or equivalent experience. This is a hybrid position with opportunities for professional growth within Citi.

Qualifications

• Previous experience in area of consumer banking, customer service or data management or control function
• 2-5 years relevant experience

Responsibilities

• Independently leads quality control reviews, applying analytical thinking and knowledge of data analysis tools and quality review methodologies.
• Typically deals with variable quality issues with potentially broader business impact.
• Applies professional judgment when interpreting quality review data.
• Develops non-routine procedural documentation, guidelines, manuals, and reports.
• Works with Senior Management to address and resolve broader quality issues.
• Provides guidance to lower level analysts.
• Applies good understanding of how the team and area integrate with others in accomplishing the goals of the sub function / job family.
• Deals with most problems independently and has some latitude to solve complex problems.
• Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices.

Education

Bachelor’s/University degree or equivalent experience

Job description

Citi is seeking a Test Analyst - C11 to join the Quality team. The role emphasizes independent QA reviews, analytical data analysis, and adherence to quality standards within a global banking environment.

The ideal candidate has 2-5 years of relevant experience in consumer banking, customer service, or data management, and a Bachelor’s degree or equivalent experience. This is a hybrid position with opportunities for professional growth within Citi.