Quality Control Analyst (Hybrid)

Direct Federal Credit Union; Needham (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

Join a leading credit union as a Quality Control Analyst, where your attention to detail and analytical skills will ensure the integrity of operations that preserve our members' peace of mind. You will be pivotal in analyzing trends, ensuring compliance, and leading quality assurance processes essential for our commitment to service excellence. Here, we value contributions, foster employee development, and provide competitive compensation, including a robust benefits package.

Benefits

Competitive compensation and performance incentives

Medical, dental, vision, life and disability insurance

401(k) with match and profit-sharing plan

Paid vacation, personal, and sick time

Student loan paydown program

Qualifications

• Basic knowledge of mortgage products and documentation.
• Familiarity with lending systems.
• Ability to analyze data trends and report findings.

Responsibilities

• Conduct reviews of loan and deposit accounts for compliance.
• Prepare reports highlighting risks and gaps.
• Partner with teams to resolve issues and ensure quality.

Skills

Analytical skills

Attention to detail

Communication skills

Organizational skills

Time management

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Description

At Direct Federal Credit Union, our mission is clear: deliver great rates to save our members money, easy access to save them time, and remarkable service to preserve their peace of mind. Our vision? To be the lifelong trusted partner of more and more members as they pursue their dreams. And you could be part of it.

Our Quality Control team plays a vital role in preserving peace of mind. From monitoring internal controls to ensuring compliance across departments, what you do matters.

We’re looking for a Quality Control Analyst who is detail-oriented, analytical, and driven to improve processes. This role is essential to maintaining the integrity of our operations and ensuring we’re doing right by our members, and each other.

What You’ll Do

As a Quality Control Analyst, your work will be essential to our internal control framework. You will bring clarity and structure to quality assurance processes while contributing to process improvement across departments. With a strong eye for detail and a collaborative mindset, you will ensure that all documentation and operations meet internal and external standards.

• Conduct in-depth reviews of loan and deposit accounts to verify accuracy and policy adherence
• Analyze trends and exceptions in data and report findings to leadership
• Ensure compliance with regulations including NCUA, BSA/AML, Reg Z, Reg E, and others
• Prepare regular reports for senior leadership highlighting risks, gaps, and improvement areas
• Partner with cross-functional teams to improve quality and resolve issues
• Maintain detailed records of findings, actions, and remediation efforts
• Develop and execute risk-based testing programs aligned with regulations
• Lead or support post-closing reviews for various loan types, ensuring documentation is complete
• Assist in preparing audit packages and investor requests
• Participate in system testing for lending platforms and upgrades
• Perform a 10% sampling of all paid loan accounts
  
  

What We’re Looking For

• Basic knowledge of mortgage products, services, and documentation
• Familiarity with lending systems and ability to navigate multiple platforms
• Strong analytical skills with an eye for detail and accuracy
• Excellent organizational and time management skills
• Effective communication skills and a collaborative mindset
• Proficiency in Microsoft Word, Excel, and Outlook
  
  

Why You’ll Love It Here

• Competitive compensation, plus performance incentives
• A standout benefits package, including:
• Medical, dental, vision, life and disability insurance
• 401(k) with match and profit-sharing plan
• Paid vacation, personal, and sick time
• Student loan paydown program
• A culture that invests in you. We’re recognized industry-wide for employee development and engagement programs
• A team that values your ideas, voice, and contributions
  

Apply today and help us deliver peace of mind to every member we serve.

We are an Equal Opportunity Employer M/F/D/V.