Quality & Continuous Improvement Manager

Ipsen USA; Cherry Valley (IL); On-site; USD 100,000 - 130,000; Full time

Job summary

Ipsen USA is seeking a Quality & Continuous Improvement Manager to enhance quality control across operations. The role requires expertise in quality frameworks, such as ISO and Six Sigma, and aims to promote a culture of continuous improvement while ensuring compliance and effectiveness in processes. Candidates should have substantial experience in the field along with a strong educational background in quality management or engineering disciplines.

Qualifications

• 5-10 years of experience in quality assurance and process improvement.
• Strong capability in root cause analysis, problem identification, and solution implementation.
• Hands-on experience in manufacturing environments and quality systems.

Responsibilities

• Develop and implement quality improvement strategies and maintain QMS.
• Conduct internal audits to ensure compliance with quality standards.
• Lead process improvement initiatives using Lean and Six Sigma methodologies.

Skills

Lean Manufacturing

Six Sigma

Quality Management System (QMS)

Root Cause Analysis

Data Analysis

Project Management

Communication

Education

Bachelor’s degree in quality, business, engineering, marketing, or technical discipline

Master’s degree in quality management, Business Administration, or Engineering Management

Lean or Six Sigma Certification

Job description

Quality & Continuous Improvement Manager

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Description: Ipsen is a Drug Free Workplace

Summary

The Quality and Continuous Improvement Manager will work with internal customers to lead the ongoing improvement of our Cherry Valley, IL and Souderton, PA operations. This leader will be responsible for improving the operational effectiveness of Ipsen Manufacturing, scoping and executing improvement initiatives to reduce waste and improve overall product quality. In addition to process improvement efforts, this leader will also lead the warranty and documentation group to allow for full control over quality and continuous improvement within Ipsen.

Essential Duties And Responsibilities

• Develop and implement an overall strategy to improve the overall quality within Ipsen operations.
• Develop, implement, and maintain the organization’s QMS
• Ensure compliance with standards like ISO 9001, Six Sigma, Lean, or other relevant quality standards and regulations.
• Conduct internal audits to ensure adherence to quality procedures and standards.
• Lead or facilitate process improvement initiatives using methodologies like Lean, Six Sigma, Kaizen, or Total Quality Management (TQM).
• Analyze current business processes to identify inefficiencies and areas for improvement.
• Implement changes that lead to quality enhancement, cost reduction, and productivity increase.
• Gather, analyze, and interpret quality data to make informed decisions about quality control and improvement.
• Prepare and present reports on quality metrics, improvement projects, and compliance issues to senior management.
• Train employees on quality standards, processes, and methodologies.
• Promote a culture of quality and continuous improvement throughout the organization.
• Mentor and coach teams in quality improvement techniques.
• Monitor customer feedback and satisfaction levels to identify areas for improvement.
• Work closely with customer service, sales, and production teams to ensure customer requirements are met or exceeded.
• Work with various departments to integrate quality into all aspects of business operations.
• Lead or participate in cross-functional teams aimed at improving quality across the organization.
• Stay updated with the latest quality tools, technologies, and management philosophies.
• Introduce innovative quality practices to keep the organization at the forefront of industry standards.
  
  

Requirements

Knowledge, Skills, and Abilities

• Ability to travel up to 25% of the time, domestically and internationally as needed.
• Deep understanding of ISO standards, Six Sigma, Lean Manufacturing, Total Quality Management (TQM), or other quality frameworks relevant to the industry.
• Understanding of statistics and data analysis techniques used in quality control, including control charts, process capability analysis, and design of experiments.
• Insights into how quality impacts different aspects of business operations from production to customer service.
• Ability to analyze data to identify trends, issues, and areas for improvement.
• Strong capability in root cause analysis, problem identification, and solution implementation.
• Excellent verbal and written communication skills for training, reporting, and collaboration across departments.
• Skills to lead quality teams, motivate employees, and drive change management.
• Ability to work with and influence people at all levels of the organization, including managing supplier relationships.
• Proficiency in planning, executing, and closing projects aimed at quality improvement.
• Ability to facilitate workshops, Kaizen events, or continuous improvement sessions.
• Ability to adapt to new quality tools, methodologies, and changing regulatory environments.
• Meticulous attention to detail to ensure quality standards are met in all processes.
• Ability to think critically to evaluate information and make reasoned decisions.
• Capability to work in a team environment, fostering cooperation among different departments for quality initiatives.
• An aptitude for creative problem-solving and introducing innovative quality practices.
• Efficient in managing multiple projects and priorities while meeting deadlines.
  
  

Education And Experience

• Bachelor’s degree in quality, business, engineering, marketing, or technical discipline required.
• Master’s degree in quality management, Business Administration (MBA with a focus on Operations or Quality), or Engineering Management preferred.
• Lean or Six Sigma Certification (Green Belt, Black Belt, or Master Black Belt) preferred
• Certified Quality Manager (CQM) or Certified Quality Engineer (CQE) from the American Society for Quality (ASQ) preferred
• 5-10 years of experience in quality assurance, process improvement, or manufacturing operations
• Hands-on experience in implementing and managing quality systems, conducting audits, and ensuring compliance with regulations.
• Proven track record in leading or significantly contributing to continuous improvement initiatives using methodologies like Lean, Six Sigma, etc.
• Experience in leading quality teams, cross-functional teams, or managing external quality consultants/auditors.
• Practical experience in manufacturing environments, understanding production processes, and the impact of quality on operations.
• Experience in driving organizational changes, especially in implementing new quality initiatives.
  
  

Physical/Visual/Mental/ Environmental Factors

The demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to sit at a desk and use hands and finger dexterity.
• Occasionally required to stand, walk, reach with hands and arms.
• Occasionally required to lift up to 10-20 pounds.
• Regularly requires close vision, hearing and talking.
• Exposure to moderate noise level while in the office.
  
  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Exact compensation may vary based on skills, experience, and location.

To learn more about available benefits, please click https://ipsenglobal.com/about/#careers

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Machinery Manufacturing

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