Quality Compliance Specialist - ISO 9001 (Lab Services)

MilliporeSigma; Burlington (MA); Hybrid; USD 84,000 - 127,000; Full time

Benefits offered by this job

Health insurance

PTO

Retirement contributions

Job summary

MilliporeSigma in Burlington, MA is hiring a Service Quality Specialist. This role supports NA Lab Water operations, collaborating with regional teams to ensure compliant, customer-focused service delivery.

Responsibilities include driving ISO 9001 compliance, audits, CAPAs, and managing eQMS platforms while engaging with internal and external stakeholders. Minimal local travel is expected.

Qualifications

• Bachelor's degree in any field.
• 2+ years of Quality Management Systems (QMS) experience.
• 1+ years of Quality Assurance (QA) experience.

Responsibilities

• Drive ISO 9001-2015 compliance for NA Field Service and Repair Center operations.
• Coordinate and perform internal and external audits with CAPAs and corrective actions.
• Maintain KQIs and heat map data for process performance reviews.
• Manage customer quality agreements and credentialing with vendors and internal groups.
• Act as site lead user for eQMS systems (TrackWise, Falcon, ManGo) and manage docs.
• Promote a strong quality culture and drive improvements aligned with standards.

Skills

QMS experience

Auditing

QA experience

Education

Bachelor's degree

Science or Engineering background

Tools

TrackWise

Falcon

ManGo

Salesforce

ServiceMax

Job description

MilliporeSigma in Burlington, MA is hiring a Service Quality Specialist. This role supports NA Lab Water operations, collaborating with regional teams to ensure compliant, customer-focused service delivery.

Responsibilities include driving ISO 9001 compliance, audits, CAPAs, and managing eQMS platforms while engaging with internal and external stakeholders. Minimal local travel is expected.