North America Service Quality Specialist

MilliporeSigma; Burlington (MA); Hybrid; USD 84,000 - 127,000; Full time

Benefits offered by this job

Health insurance

PTO

Retirement contributions

Job summary

MilliporeSigma in Burlington, MA is hiring a Service Quality Specialist. This role supports NA Lab Water operations, collaborating with regional teams to ensure compliant, customer-focused service delivery.

Responsibilities include driving ISO 9001 compliance, audits, CAPAs, and managing eQMS platforms while engaging with internal and external stakeholders. Minimal local travel is expected.

Qualifications

• Bachelor's degree in any field.
• 2+ years of Quality Management Systems (QMS) experience.
• 1+ years of Quality Assurance (QA) experience.

Responsibilities

• Drive ISO 9001-2015 compliance for NA Field Service and Repair Center operations.
• Coordinate and perform internal and external audits with CAPAs and corrective actions.
• Maintain KQIs and heat map data for process performance reviews.
• Manage customer quality agreements and credentialing with vendors and internal groups.
• Act as site lead user for eQMS systems (TrackWise, Falcon, ManGo) and manage docs.
• Promote a strong quality culture and drive improvements aligned with standards.

Skills

QMS experience

Auditing

QA experience

Education

Bachelor's degree

Science or Engineering background

Tools

TrackWise

Falcon

ManGo

Salesforce

ServiceMax

Job description

Work Your Magic with us! Start your next chapter and join MilliporeSigma.

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

Your Role

MilliporeSigma in Burlington, MA is hiring a Service Quality Specialist. This position is part of the North America (NA) Lab Water organization and serves as the primary quality liaison supporting NA Lab Water Field Service and Repair Center operations. Working closely with the Western European Lab Water Service Quality team, Life Science Quality organization, and key internal and external stakeholders, this role ensures consistent, compliant, and customer-focused service delivery.

Responsibilities

• QMS Strategy & Compliance: Serve as the primary focal point for the local QMS, driving compliance with ISO 9001-2015 requirements across NA Field Service and Repair Center operations; implement and maintain divisional, regional, and local QMS requirements.
• Audits & Inspection Coordination: Coordinate and perform internal audits, LS-Q/SQ-Q audits, external certification body audits, authority inspections, and customer audits; develop and implement resulting corrective action plans including CAPAs, nonconformities, risks and opportunities, and supplier management.
• Metrics & Performance Reviews: Maintain Key Quality Indicators (KQIs) and heat map data to support ISO 9001 process performance and Integrated Management Reviews.
• Customer & Stakeholder Engagement: Manage customer quality agreements, quality questionnaires, and credentialing requirements in collaboration with third-party vendors and internal groups; ensure quality feedback flows effectively to and from the Life Science Quality organization.
• Systems & Documentation: Act as site lead user for eQMS systems (TrackWise/Falcon, HR4You Learning, ManGo); manage all quality documentation, records, training, and communications across the organization.
• Continuous Improvement: Promote a strong quality culture; identify and drive improvement initiatives aligned with global service quality standards and evolving regulatory best practices.

This position will include minimal local travel.

Who You Are

Minimum Qualifications

• Bachelor's degree in any field
• 2+ years of Quality Management Systems (QMS) experience
• 1+ years of Quality Assurance (QA) experience

Preferred Qualifications

• Bachelor's degree in a Science or Engineering field
• ISO 9001-2015 Quality Management experience; auditing knowledge (LS Audit Standard 040091MP)
• Experience with eQMS platforms (TrackWise, Falcon, ManGo)
• Background in field service, repair center, or cGMP-regulated pharmaceutical environments
• Experience with customer quality agreements and credentialing processes
• Familiarity with CRM tools (e.g., Salesforce/ServiceMax)
• Strong written, verbal, and interpersonal communication skills
• Critical thinker with strong organizational, problem-solving, and time management skills

Pay Range for this position: $84,300 - $126,500

The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites. For more information click here.

What we offer

We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!