Quality & Compliance Specialist

FedEx; Town of Tonawanda (NY); On-site; USD 29,000 - 41,000; Full time

Job summary

FedEx Logistics is hiring for a role focused on quality and compliance reviews of customs entries and related documentation. The position supports customs clearance by identifying entry discrepancies, maintaining compliance records, and collaborating with internal and external stakeholders to ensure accurate processing.

The role emphasizes attention to detail, problem-solving, and strong customer service in a hybrid work setting.

Qualifications

• Strong attention to detail and commitment to accuracy.
• Excellent analytical and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Effective written and verbal communication skills.
• Ability to work independently and collaboratively within a team environment.
• HS Diploma or GED required.

Responsibilities

• Review customs entries for accuracy and completeness.
• Provide exceptional customer service to internal and external customers.
• Obtain and verify the correct classification of goods for customs clearance using databases and official sources.
• Review shipments prior to release to ensure all required documentation is available for processing by Operations.
• Audit shipments processed through automated systems for accuracy and identify opportunities for process improvements.
• Solicit, collect, and maintain customs compliance documentation from customers.
• Handle confidential and sensitive information with professionalism and discretion.
• Collaborate with internal teams, departments, and customers to deliver a high level of service and provide training as needed.
• Contact customers regarding missing or incomplete documentation to ensure compliant customs entry filing.

Skills

Attention to detail

Analytical skills

Problem solving

Communication skills

Multi-tasking

Education

HS Diploma or GED

Job description

Responsible for performing quality and compliance reviews of customs entries and related documentation to ensure adherence to customer requirements, government regulations, and company policies. Supports customs clearance activities by identifying and correcting entry discrepancies, maintaining compliance records, and collaborating with internal and external stakeholders to promote accurate and compliant processing.

• Review customs entries for accuracy and completeness.
• Provide exceptional customer service to internal and external customers.
• Obtain and verify the correct classification of goods for customs clearance using databases, SOPs, tariff resources, government websites, and other approved sources.
• Review shipments prior to release to ensure all required documentation is available for processing by Operations.
• Audit shipments processed through automated systems for accuracy and identify opportunities for process improvements, AI enhancements, and customer invoice updates.
• Solicit, collect, and maintain customs compliance documentation from customers.
• Handle confidential and sensitive information with the highest level of professionalism and discretion.
• Collaborate closely with internal teams, departments, and customers to deliver a high level of service and provide training as needed.
• Contact customers regarding missing or incomplete documentation to ensure compliant customs entry filing.
• Review customs entries and make corrections when required to ensure compliance with Customs and Border Protection (CBP) regulations, other government agency requirements, customer requirements, and protection of the company's customs bond.
• Investigate and resolve ABI errors and Census warnings to secure acceptance by U.S. Customs and Border Protection.
• Verify that the appropriate tariff code is assigned to each shipment line and apply missing tariff classifications when necessary.
• Ensure all shipments subject to Other Government Agency (OGA) requirements are processed in accordance with applicable regulations and company policies.
• Create coaching referrals and provide feedback to employees when entry errors are identified to support education, compliance, and continuous improvement.
• Support additional workgroups and functions, including but not limited to entry processing and cage operations.
• Performs other duties and responsibilities as assigned.

Minimum Education

HS Diploma or GED required.

Minimum Experience

Three (3) years of business or customer service experience.

Knowledge, Skills and Abilities

Strong attention to detail and commitment to accuracy.
Excellent analytical and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Effective written and verbal communication skills.
Ability to work independently and collaboratively within a team environment.

Preferred Qualifications:

Pay Transparency:

Pay:

$21.14 - $29.59 USD Hourly

Additional Details:

Shift: Monday- Friday 8:00am - 4:30pm (Hybrid). Must live within 50 miles from Location.

Pay Transparency:

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

For details on our comprehensive benefits, click here.

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

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FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.