Quality & Compliance Specialist

IOPP Golden Gate Chapter; Elgin (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

IOPP Golden Gate Chapter is seeking a Quality & Compliance Specialist responsible for ensuring products meet quality standards, regulatory requirements, and customer specifications across sourcing, distribution, and sales. This role collaborates across Purchasing, Sourcing, Operations, Sales, Customer Service, and suppliers to uphold product integrity and drive continuous improvement.

The ideal candidate is analytical, detail-oriented, and experienced with quality systems in wholesale

Qualifications

• Experience implementing ISO 9001 based quality systems and maintaining documented procedures.
• Strong problem-solving skills with a track record of CAPA investigations and corrective actions.
• Experience with supplier audits, qualification processes, and quality data management.

Responsibilities

• Develop, maintain, and improve the company's Quality Management System (QMS).
• Monitor supplier quality performance through scorecards, audits, corrective actions, and performance reviews.
• Review incoming product specifications to ensure compliance with customer and regulatory requirements.
• Conduct product inspections and quality evaluations as needed.
• Manage customer quality complaints from investigation through corrective action and closure.
• Analyze quality trends and identify recurring issues requiring process improvements.

Skills

ISO 9001 principles

Root Cause Analysis

CAPA

Supplier audits

Statistical process improvement

Quality documentation

Packaging materials

Food-contact packaging requirements

Product testing

Regulatory compliance

Tools

Tableau

NetSuite

Job description

Job Summary

The Quality & Compliance Specialist is responsible for ensuring that all products sourced, distributed, and sold by the company meet applicable quality standards, regulatory requirements, customer specifications, and internal expectations. This position works cross-functionally with Purchasing, Sourcing, Operations, Sales, Customer Service, and suppliers to maintain product integrity, minimize quality risks, resolve product issues, and drive continuous improvement throughout the supply chain.

Job Summary

The Quality & Compliance Specialist is responsible for ensuring that all products sourced, distributed, and sold by the company meet applicable quality standards, regulatory requirements, customer specifications, and internal expectations. This position works cross-functionally with Purchasing, Sourcing, Operations, Sales, Customer Service, and suppliers to maintain product integrity, minimize quality risks, resolve product issues, and drive continuous improvement throughout the supply chain. The ideal candidate is analytical, detail-oriented, collaborative, and experienced in quality systems within wholesale distribution, packaging, or manufacturing environments.

Successful Candidates Will, In The First 12 Months

• Establish standardized supplier quality scorecards.
• Reduce customer quality complaints through proactive corrective actions.
• Build a centralized compliance document library.
• Improve response time for customer compliance requests.
• Develop executive quality dashboards with key metrics.
• Strengthening supplier qualification and audit processes.
• Ensure consistent regulatory compliance across all product categories.
• Drive measurable improvements in product quality and supplier performance.

Duties/Responsibilities

Quality Assurance

• Develop, maintain, and improve the company's Quality Management System (QMS).
• Monitor supplier quality performance through scorecards, audits, corrective actions, and performance reviews.
• Review incoming product specifications to ensure compliance with customer and regulatory requirements.
• Conduct product inspections and quality evaluations as needed.
• Manage customer quality complaints from investigation through corrective action and closure.
• Analyze quality trends and identify recurring issues requiring process improvements.

Regulatory Compliance

Ensure products comply with applicable federal, state, and industry regulations, including where applicable:

• FDA Food Contact requirements
• Proposition 65
• OSHA
• EPA
• CPSIA
• ASTM standards
• REACH
• RoHS
• TSCA
• California packaging regulations
• Extended Producer Responsibility (EPR) requirements
• Sustainable packaging initiatives

Maintain current knowledge of changing regulatory requirements affecting products and packaging.

Supplier Compliance

• Maintain supplier qualification process.
• Review supplier certifications and documentation.
• Coordinate supplier audits.
• Verify testing documentation and Certificates of Compliance.
• Maintain approved supplier database.
• Ensure vendors meet company quality expectations.

Documentation Management

Maintain Accurate Records Including

• Product specifications
• Test reports
• Certificates of Analysis (COA)
• Certificates of Compliance (COC)
• Safety Data Sheets (SDS)
• Regulatory certifications
• Corrective Action Reports (CAPA)
• Non-Conformance Reports (NCR)

Maintain document control procedures.

Continuous Improvement

• Identify opportunities to improve quality systems.
• Lead root cause investigations.
• Facilitate corrective and preventive action (CAPA) programs.
• Assist with Lean and continuous improvement initiatives.
• Develop quality metrics and dashboards.

Cross-Functional Collaboration

Partner With

• Purchasing
• Strategic Sourcing
• Product Management
• Warehouse Operations
• Sales
• Customer Service
• Supplier partners

Provide guidance regarding product compliance and quality concerns.

Customer Support

Support Customer Requests By Providing

• Product certifications
• Compliance documentation
• Testing results
• Regulatory statements
• Quality questionnaires

Assist Sales with large customer quality audits.

Required Skills/Abilities

Strong understanding of:

• ISO 9001 principles
• Root Cause Analysis
• CAPA
• Supplier audits
• Statistical process improvement
• Quality documentation
• Packaging materials
• Food-contact packaging requirements
• Product testing
• Regulatory compliance

Technical Skills

Proficient in:

• Microsoft Excel
• ERP systems
• Microsoft Office
• Quality management software
• Document management systems

Preferred Experience With

• Tableau
• NetSuite