Quality & Compliance Leader — Automotive Operations

Automotive Technology Experts; Westmont (IL); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Automotive Technology Experts (ATE) is seeking a Quality & Compliance Manager in Illinois to lead QA, compliance, and process-improvement initiatives across operations. You will oversee audits, develop performance metrics, and drive cross-functional improvements with leadership teams.

You will partner with Operations, Dispatch, Training, Finance, and Executive Leadership to ensure consistent processes, monitor risks, and implement corrective actions.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Quality Management, Automotive Management, or related field preferred.
• Minimum 3 years of experience in operations management, quality assurance, compliance, auditing, process improvement, automotive services, or related operational leadership roles.
• Minimum 2 years experience with Advanced Drivers Assistant Systems required.
• Minimum 2 years of leadership or management experience preferred.
• Strong knowledge of operational workflows, compliance standards, quality assurance methodologies, and process improvement principles.
• Demonstrated experience leading teams, managing performance, and developing employees.
• Strong analytical, investigative, and problem-solving skills with the ability to identify trends and drive organizational change.
• Experience conducting operational audits, file reviews, compliance assessments, or quality reviews.
• Excellent communication, presentation, and interpersonal skills.
• Advanced proficiency with Microsoft Excel, Outlook, Teams, Power BI, and reporting tools.

Responsibilities

• Lead and oversee the company's process review, compliance, and quality assurance programs.
• Manage, coach, and develop Process Review Specialists and other assigned team members.
• Establish review methodologies, audit standards, performance metrics, and reporting requirements.
• Monitor organizational performance trends and identify opportunities to improve efficiency, quality, profitability, and customer satisfaction.
• Partner with operational leadership to address process deficiencies and compliance concerns.
• Lead root cause analysis efforts related to quality issues, customer complaints, billing discrepancies, operational errors, and process breakdowns.
• Collaborate with Operations, Training, and Leadership teams to implement process enhancements and standardize best practices across the organization.
• Develop and maintain dashboards, scorecards, audit schedules, and executive reporting tools.
• Review process inquiries from the Business Development team and assist with issue resolution and conflict management.
• Present audit findings, trends, compliance metrics, and improvement recommendations to senior leadership.
• Conduct site visits, operational assessments, and field audits as needed.
• Maintain confidentiality of company, customer, employee, and financial information.
• Perform other duties as assigned.

Skills

Leadership experience

Analytical thinking

Problem-solving

Communication skills

Project management

Education

Bachelor's degree in Business Administration/Operations Management/Quality Management/Automotive Management

Tools

Microsoft Excel

Power BI

Outlook

Teams

Job description

Automotive Technology Experts (ATE) is seeking a Quality & Compliance Manager in Illinois to lead QA, compliance, and process-improvement initiatives across operations. You will oversee audits, develop performance metrics, and drive cross-functional improvements with leadership teams.

You will partner with Operations, Dispatch, Training, Finance, and Executive Leadership to ensure consistent processes, monitor risks, and implement corrective actions.