Automotive Quality & Compliance Leader

Crash Champions; Westmont (IL); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Automotive Technology Experts (ATE) is seeking a Quality & Compliance Manager to lead QA, compliance, and process improvement across all operations. You will drive audits, establish standards, coach reviewers, and partner with senior leaders to enhance efficiency and profitability.

The role requires a bachelor’s degree and at least 3 years in operations or quality leadership, with expertise in Advanced Driver Assistance Systems and strong analytical skills.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Quality Management, Automotive Management, or related field preferred.
• Minimum 3 years of experience in operations management, quality assurance, compliance, auditing, or process improvement in automotive services or related leadership roles.
• Strong knowledge of operational workflows, compliance standards, quality assurance methodologies, and process improvement principles.

Responsibilities

• Lead and oversee the company's process review, compliance, and quality assurance programs.
• Manage, coach, and develop Process Review Specialists and other assigned team members.
• Establish review methodologies, audit standards, performance metrics, and reporting requirements.
• Monitor organizational performance trends and identify opportunities to improve efficiency, quality, profitability, and customer satisfaction.
• Partner with operational leadership to address process deficiencies and compliance concerns.
• Lead root cause analysis efforts related to quality issues, customer complaints, billing discrepancies, operational errors, and process breakdowns.
• Collaborate with Operations, Training, and Leadership teams to implement process enhancements and standardize best practices across the organization.
• Develop and maintain dashboards, scorecards, audit schedules, and executive reporting tools.
• Review process inquiries from the Business Development team and assist with issue resolution and conflict management.
• Present audit findings, trends, compliance metrics, and improvement recommendations to senior leadership.
• Conduct site visits, operational assessments, and field audits as needed.
• Maintain confidentiality of company, customer, employee, and financial information.

Skills

Analytical skills

Investigative skills

Problem-solving

Education

Business Administration

Operations Management

Quality Management

Automotive Management

Tools

Microsoft Excel

Outlook

Teams

Power BI

Job description

Automotive Technology Experts (ATE) is seeking a Quality & Compliance Manager to lead QA, compliance, and process improvement across all operations. You will drive audits, establish standards, coach reviewers, and partner with senior leaders to enhance efficiency and profitability.

The role requires a bachelor’s degree and at least 3 years in operations or quality leadership, with expertise in Advanced Driver Assistance Systems and strong analytical skills.