Quality Compliance Coordinator, Complaints

Regeneron Pharmaceuticals, Inc.; New York (NY); On-site; USD 34,000 - 53,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Life insurance and disability coverage

Paid time off

Job summary

Regeneron Pharmaceuticals, Inc. is seeking a Quality Compliance Coordinator for Complaints to be the first point of contact for receiving and processing complaint notifications.

You will enter data into the Quality Management System, verify documentation, and classify events while coordinating with internal teams to obtain needed information. The role requires a BS/BA in a scientific discipline or related field with 3+ years of relevant experience, with potential consideration for equivalent

Qualifications

• BS/BA in a scientific discipline or related field preferred, with 3+ years of relevant work experience.
• Relevant experience may be accepted in place of a degree.

Responsibilities

• Receive and process complaint notifications from external sources.
• Enter complaint intake data into the Quality Management System and verify documentation.
• Evaluate each event or complaint and assign an initial classification.
• Communicate with personnel and contractors to request or obtain additional information.
• Follow site procedures and maintain compliance.
• Provide general administrative support to the complaint team.

Skills

Complaint handling

Data entry

Communication

Education

BS/BA in a scientific discipline or related field

Tools

Quality Management System (QMS)

Job description

Team: Industrial Operations & Product Supply

Quality Compliance Coordinator, Complaints

At Regeneron, we apply science and innovation to create life-changing medicines for people living with serious diseases. We are looking for a Quality Compliance Coordinator to support our complaint team. In this role, you will be the first point of contact for receiving and processing complaint notifications from external sources. This position lets you contribute to a fast-growing, science-driven organization that makes a meaningful difference for patients worldwide.

When & where:

Discover your role:

• Follow site procedures and maintain compliance
• Get involved as needed to meet schedules or resolve problems
• Monitor the group mailbox for incoming complaint notifications
• Enter complaint intake data into the Quality Management System; Verify that required documentation and content have been received and evaluate each event or complaint and assign an initial classification
• Communicate with personnel and contractors (Call Center, Regeneron Distribution, Clinical Trial Management, etc.) as needed to request or obtain additional information on complaint reports
• Provide general administrative support to the complaint team

This role requires:

• BS/BA in a scientific discipline or related field preferred, with 3+ years of relevant work experience.
• Relevant experience may be accepted in place of a degree.

Does this sound like you? We are committed to building a workplace with an inclusive culture. Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, sexual orientation, gender identity or expression, gender reassignment, marital or civil partnership status, civil status, pregnancy or parental status, age, disability, nationality, citizenship status, ethnic or national origin, membership of the Traveler community, familial status, genetic information, military or veteran status, or any other characteristic protected under applicable law. Where required, we will provide reasonable accommodation to applicants with known disabilities or chronic illnesses during the recruitment process, unless such accommodation would impose undue hardship.

Where necessary, we disclose salary ranges for roles in all countries in which we operate. The final offer will be determined within the relevant range based on the country of employment, specific role level, and your skills and experience. In some countries, collective bargaining agreements (CBAs) may apply and influence certain elements of pay or benefits. Regeneron offers a competitive and comprehensive total rewards package which may include, depending on country and role: annual bonuses or other incentive plans, equity awards, pension or retirement benefits, 401(k) company match, health and wellness programs, fitness centers, insurance benefits (e.g. medical, dental, vision, life and disability), paid time off, and family support benefits. For additional information about Regeneron benefits in the U.S., please visit https://careers.regeneron.com/en/working-at-regeneron/total-rewards/ . For other locations, additional information will be provided during the recruitment process. If you have any questions, please speak with your recruiter.

Please be advised that at Regeneron, we believe we do our best work when we are together. For that reason, many roles are required to be performed on‑site. Please speak with your recruiter and hiring manager for more information about on‑site expectations for your role and location.

As part of the recruitment process, certain background checks may be conducted in accordance with the laws of the country where the position is based. The purpose of such checks is to verify certain information prior to the commencement of employment such as identity, right to work and educational qualifications.

For jobs in Canada: this posting is for an existing position.

Salary Range (hourly)

$24.76 - $38.70

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We take hiring seriously — because finding the right person for our mission matters as much to us as finding the right company matters to you. Our process is thorough by design: we want every new hire to feel confident they've found a place where their work truly matters, and we want to be just as confident we've found someone who'll thrive here. It's a two-way conversation, not a one-way interview.

Curious what that looks like step by step? Check out How We Hire .

Part of the team

Where You'll Make an Impact

Here, you’ll collaborate with teams across regions to help move our mission forward.

We invest in your health and stability so you can focus on making meaningful impact. Below is a highlight of benefit programs that may be available to you, depending on your country of employment, role, etc.

Medical, dental and vision insurance

Life insurance and disability coverage

Global wellness support & benefits access

Paid time off, personal/flexibility hours and holiday leave

From application to your first day — here's how it works.

1. EXPLORE

Browse open roles at careers.regeneron.com, filtered by department, location or category. You can also create a job alert or join our Talent Community to get matched with new openings as they post.

2. APPLY

See something you like? Submit your application for the role that fits your background and goals.

3. CONNECT

We review your application and if your experience is a match, we'll reach out to start the conversation. Some roles include a seminar or technical exercise — we'll always tell you in advance.

4. DECISION

After interviews and careful consideration by the hiring team, we'll follow up either way. If you're selected, we'll walk you through the offer — compensation, benefits, and start date.

5. WELCOME

Once you accept, we'll help you prepare for day one - from paperwork and office details to relocation when applicable. You'll have the support you need to start strong.

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