Quality Claims Coordinator

Knoll Inc.

Yaphank (NY)

On-site

USD 28,000 - 37,000

Full time

14 days+

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Benefits offered by this job

Medical

Prescription Drug

Dental

Vision

Health Savings Account

Dependent Day Care Savings Account

Life Insurance

Disability and Other Insurance Plans

Paid Time Off (including Vacation and

Holidays

401(k)

Short/Long Term Disability

Job summary

Maharam is seeking a Quality Assurance support specialist to investigate and process quality claims across our textile brands. You will enter replacement orders, issue credits, manage QA library, and assist with lab responsibilities.

Requirements include an associate’s degree in textiles or related field, a high school diploma, and textile manufacturing experience. Proficiency with MS Office and strong communication skills are essential.

Qualifications

Associate’s degree in textiles preferred.
High school diploma required.
Textile manufacturing experience preferred.

Responsibilities

Investigate and process quality related claims across textile brands.
Enter replacement orders and ensure inspection follow-up.
Process Charge Backs and credits to clients.
Maintain QA library and assist in lab responsibilities.
Review and assist with SKU/receipts against standards.

Skills

Quality assurance

Data analysis

Attention to detail

MS Office proficiency

Communication skills

Education

Associate’s degree in textiles

High school diploma

Tools

MS Office

Job description

Why join us?

Maharam is the leading creator of textiles for interiors. Recognized for its rigorous and holistic commitment, Maharam embraces a range of disciplines, from product, graphic, and digital design to art and architecture. Known for its aesthetic and industrial innovation, Maharam’s work is guided by five main principles: utility, technology, tradition, luxury, and environmental impact. Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of Maharam means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Maharam to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

A support role on our Quality Assurance team across our three textiles brands. Responsible for investigating and processing quality related claims, entering replacement orders, issuing credits, entering Charge Backs, maintaining the QA library, perform lab responsibilities, and additional job-related duties.

ESSENTIAL FUNCTIONS:

Collect all necessary data and documentation to effectively analyze quality related claims across all our textile brands
Work diligently with internal staff, sales and our resources to resolve issues in products that do not meet our standards
Enter replacement orders and follow-up to ensure inspection
Process Charge Backs and batch to Accounting
Process returns authorizations including documents, call tags, and pick-up requests
Issue credit memos to our clients
Assist in the inspection process for new receipts against our established standards- lot Control
Maintain the QA library for approved standards and memos for all products
Manage cuttings and spreadsheets for our Underwriters Laboratory recognition program
Review commercial matches utilizing a light box
Enter and monitor all JIRA requests that warrant QA assistance
Additional duties as assigned

MAGNITUDE AND RELATIONSHIP REPORTING:

This position will report to the QA Supervisor.

CONTACTS INSIDE AND OUTSIDE THE ORGANIZATION:

This position typically has contact with all employees at all levels of the organization internally. It also has direct contact with resource personnel, clients, and contractors.

KNOWLEDGE AND SKILLS

Basic knowledge of textiles with the ability to recognize color and differentiate shades, inherent nuances a plus.
Cut, weigh and record fabric swatches
Ability to prioritize tasks and work independently with minimal supervision
Handle claims resolutions efficiently with strong follow-up skills
Organized with attention to detail and ability to multitask in a fast-paced environment
Strong communication skills both verbal and written
Working knowledge of MS Office specifically Outlook, Word, and Excel.
Ability to understand internal QA Procedures

EDUCATION AND EXPERIENCE:

An associate’s degree in textiles is preferred
High school diploma required
Textile manufacturing experience preferred

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. Maharam is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

Compensation range for this role is $20.27 - $26.70. Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors. You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs.

Benefits