Quality Assurance, Training & Change Management Analyst

World's Finest Chocolate; Chicago (IL); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Wellness Program

401k Matching

HSA/FSA

LifeLock Identity Theft Protection

STD/LTD

Life Insurance

Tuition Reimbursement

ESOP

Job summary

World's Finest Chocolate is seeking a Quality Assurance, Training & Change Management Analyst in Chicago, IL. You will ensure quality across enterprise platforms, coordinate UAT, develop trainings, and drive adoption and governance.

The role spans QA execution, training content creation, change communications, release support, and continuous improvement to raise adoption and reduce defects.

Qualifications

• 3–6 years of QA, change management or related IT roles.
• Experience with enterprise applications in SDLC environments.
• Certifications in change mgmt, testing or IT service management preferred.

Responsibilities

• Develop test plans, scripts, and cases for new implementations.
• Coordinate UAT with business stakeholders and track defects.
• Create training materials and deliver sessions for users.
• Support change management, communications and adoption.
• Assist release readiness and deployment activities.
• Ensure SDLC governance, documentation and audit readiness.

Skills

Communication

Presentation

Analytical thinking

Cross-functional collaboration

Education

Prosci Change Management Certification

ISTQB Foundation

ITIL Foundation

Salesforce Associate

Tools

Salesforce

SAP

Snowflake

Power BI

Microsoft 365

Job description

Position:Quality Assurance, Training & Change Management Analyst

Location: Chicago, IL

Job Id:1119-61

# of Openings:2

Roles Summary:

We are seeking a Quality Assurance, Training & Change Management Analyst to support the successful delivery, adoption, and continuous improvement of enterprise technology solutions across the organization.

This role is responsible for quality assurance execution, user acceptance testing coordination, training development, change management activities, release readiness, and user adoption initiatives supporting platforms including Salesforce, SAP, Snowflake, Power BI, Microsoft 365, and other enterprise applications.

The Analyst operates at the intersection of technology delivery, governance, business process improvement, and end-user enablement, ensuring system enhancements are thoroughly tested, effectively communicated, properly documented, and successfully adopted.

This role balances: Quality assurance and testing execution; Training and user enablement; Change management and communications; Governance and compliance support; Release readiness and deployment support; Continuous improvement and adoption measurement.

Core Responsibilities

1. Quality Assurance & Testing

• Develop test plans, test scripts, and test cases for new system implementations and enhancements.
• Validate business requirements and execute functional, integration, regression, and end-to-end testing.
• Coordinate User Acceptance Testing (UAT) activities with business stakeholders.
• Track and manage defects and verify production readiness.
• Ensure adherence to QA standards and methodologies.

2. Training & User Enablement

• Develop training materials, user guides, job aids, and process documentation.
• Deliver instructor-led and virtual training sessions.
• Support onboarding and user adoption initiatives.
• Maintain knowledge repositories and training content.

3. Change Management & Communications

• Support change management planning and execution.
• Develop communication strategies for deployments and enhancements.
• Conduct readiness assessments and identify adoption risks.
• Coordinate stakeholder communications and feedback collection.

4. Release Management & Deployment Support

• Participate in release planning and deployment readiness reviews.
• Support go-live activities, communications, validation, and stabilization efforts.

5. Governance, Compliance & Documentation

• Ensure adherence to SDLC, governance, audit, and documentation standards.
• Support SOX controls, audit evidence gathering, and quality reviews.

6. Metrics & Continuous Improvement

• Track quality, adoption, training, and release metrics.
• Analyze trends and recommend improvements to processes and governance practices.

Qualifications

Experience

3-6 years of experience in QA, Change Management, Business Systems Support, Training, Business Analysis, or related IT roles.

Experience supporting enterprise applications and structured SDLC environments.

Technical Expertise

SDLC, QA methodologies, UAT, Release Management, Change Management, Documentation, and Training Delivery.

Experience supporting Salesforce, SAP, Snowflake, Power BI, Microsoft 365, and related enterprise platforms.

Certifications (Preferred)

• Prosci Change Management Certification
• ISTQB Foundation
• ITIL Foundation
• Salesforce Associate or equivalent

Soft Skills

• Strong communication and presentation skills.
• Excellent organizational and documentation capabilities.
• Analytical problem-solving mindset.
• Ability to work effectively across business and technology teams.

What Success Looks Like

• High-quality releases with reduced production defects.
• Strong user adoption and training effectiveness.
• Compliance with governance, SDLC, and audit requirements.
• Improved operational excellence and stakeholder satisfaction.

Compensation

• Base Salary: $70,000.00-$80,000.00 per year
• Annual Bonus: 5% of base salary, based on company and individual performance
• Medical insurance
• Vision insurance
• Wellness Program
• 401k Matching
• HSA/FSA
• LifeLock Identity Theft Protection
• STD/LTD
• Life Insurance
• Tuition Reimbursement
• ESOP (Employee Stock Ownership Plan)

Equal Opportunity Employer:

World's Finest Chocolate is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. We celebrate diversity and are dedicated to providing an environment of respect and inclusivity for all employees.