Quality Assurance Tester - AA2

State of Iowa - Executive Branch; Ankeny (IA); On-site; USD 50,000 - 75,000; Full time

Job summary

The State of Iowa - Executive Branch is seeking a Quality Assurance Tester to join their team in Ankeny. In this dynamic role, you will be responsible for providing critical support in operations, testing software, and ensuring compliance with federal and state standards. The ideal candidate will possess a strong technical background and experience in administrative duties. Join us in making lives better through transportation!

Benefits

Competitive pay and benefits package

Paid time off effective immediately

Opportunities for professional growth

Retirement Package with employer match

Qualifications

• Experience in administrative support or technical support.
• Strong understanding of software and operational systems.
• Ability to work effectively in a team environment.

Responsibilities

• Identify and investigate operational problems.
• Test software against specifications and conduct regression testing.
• Monitor and implement access best practice guidelines.

Skills

Technical Support

Troubleshooting

Communication

Education

Bachelor's degree

Job description

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Job Description

Are you able to work in a fast-paced environment and juggle multiple projects and tasks simultaneously, ranging from small bug fixes or enhancements to complex and diverse changes required by new legislation or Business Unit needs? Then this position may be for you! Iowa DOT’s Mission is Making Lives Better Through Transportation. To accomplish our Mission, the person selected for this position will demonstrate actions and behaviors guided by the Iowa DOT’s five CORE values: Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without Exception.

Job Description

Are you able to work in a fast-paced environment and juggle multiple projects and tasks simultaneously, ranging from small bug fixes or enhancements to complex and diverse changes required by new legislation or Business Unit needs? Then this position may be for you! Iowa DOT’s Mission is Making Lives Better Through Transportation. To accomplish our Mission, the person selected for this position will demonstrate actions and behaviors guided by the Iowa DOT’s five CORE values: Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without Exception.

The Business System Team under the System & Administration Bureau is looking for an Administrative Assistant 2 position to serve on the Quality Assurance Testing Team. This position will identify and investigate operational problems, recommend corrective action, provide advice to system enhancements and upgrades, test software against specification and regression testing to ensure baseline functionality remains stable, assist with developing difficult and/or complex improvements to the Motor Vehicle Division’s operating systems for Driver Licensing and Sanctions, Vehicle Registration, Plates and Titling and Motor Carrier Fuel Tax, Registration and Permitting Systems. This position will monitor the inventory of records access; create, modify, and terminate access for system users.

This position requires a motivated individual that has the drive to learn baseline knowledge of our current business processes and system functionality to provide accurate and knowledgeable guidance to support essential IT (Information Technology) changes, and to provide guidance and support to front line staff when troubleshooting issues with the operating systems.

Location: 5310 SE Convenience Blvd, Ankeny, Iowa 50021, flexible

Shift: 8:00 AM to 4:30 PM, Monday through Friday, flexible

Responsibilities

Your Responsibilities will include, but are not limited to:

• Provide assistance with program operations, participates as a member of special teams to provide accurate and timely advice on changes.
• Provide communication between the project team, management; serves as contact person for information management system issues. Gather facts, collect data, identify solutions to related issues and document findings for future reference.
• Monitor, organize and implement system access best practice guidelines to ensure only qualified applicants receive access to our business systems. Add and remove users from operating systems and maintain compliance with Federal and State standards.
• Develop and execute the core components of testing; organize and coordinate with project team and management for monthly code moves, oversee testing and ensure all Bureaus have reported their findings and the change is implemented according to directives and instructions.
• Technical support and troubleshooting of operating systems for front line staff.
• Responsible for System Access; ensure driver/vehicle access, customer personal information and protected data is secure and only authorized users can access our business systems according to specific agreements (28E, MOU or DPPA)
  
  

Special Requirements: This position is a covered position under the REAL ID Act of 2005, 49 U.S.C.

• 30301 note, as further defined in 6 CFR Part 37
  
  

What We Offer YOU

• Competitive pay and benefits package including health, dental, flexible spending, and life insurance.
• Insurance benefits start first of the month following 30 days of employment. 2025 health and dental insurance premiums can be found here .
• Opportunities for professional growth and development.
• Paid time off effective immediately - biweekly vacation, separate sick leave, accruals rollover on a yearly basis, and 9 paid holidays per year.
• Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match
• Optional 401A plan with employer contributions.
• Employee Discount Programs from a variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling; legal, financial).
  
  

We encourage you to view more about the State of Iowa Employee benefits and costs at the State of Iowa Employee Benefits Website !

You have the freedom to flourish in Iowa – Apply today!

The Iowa Department of Transportation is an equal opportunity employer. If you require a reasonable accommodation in completing any screening, interviewing, pre-employment testing, or otherwise participating in the selection process, please direct your request to the Affirmative Action & Equal Employment Opportunity (AA/EEO) Officer at: [e-mail]

Reasonable accommodation includes an interpreter, translator, written materials, modified equipment/devices, ADA access, etc. This does not include scheduling needs.

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

• Graduation from an accredited four-year college or university with a bachelor's degree in any field, and experience equal to one year of full-time administrative support (e.g., screening visitors and callers; opening/distributing mail, typing/proofing documents, letters, and reports; organizing files; scheduling meetings/appointments; arranging travel; processing travel claims; ordering supplies/equipment) or technical support work (e.g., determining budget, personnel, and equipment needs; compiling/evaluating statistical, historical, economic, business, financial or technical program data; interpreting or securing compliance with laws, rules and regulations; reviewing operating records/reports and evaluating their effectiveness).
• A total of five years of education and/or full-time experience (as described in number one) where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience.
• Current, continuous experience in the state executive branch that includes experience equal to 12 months of full-time work as an Administrative Assistant 1.
  
  

For additional information, please click on this link to view the job description .

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance

• Industries

  Government Administration

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