Quality Assurance Tester - AA2

Iowa; Ames (IA); On-site; USD 40,000 - 55,000; Full time

Job summary

The Iowa Department of Transportation seeks an Administrative Assistant 2 to join their Quality Assurance Testing Team. This role involves addressing operational challenges, testing software enhancements, and ensuring secure access to vital systems. Candidates should possess strong problem-solving skills, a bachelor’s degree, and the ability to manage technical support effectively.

Benefits

Competitive pay and benefits

Health and dental insurance

Paid time off starting immediately

Retirement plan with employer matching

Employee Discount Programs

Qualifications

• Experience in administrative support or technical support required.
• Ability to gather data and identify solutions essential.
• Capacity to develop and execute testing procedures.

Responsibilities

• Assist with program operations and advise on changes.
• Monitor and implement system access guidelines for compliance.
• Provide technical support and troubleshoot issues for front-line staff.

Skills

Problem Solving

Technical Support

Data Management

Education

Bachelor's Degree

Job description

Are you able to work in a fast-paced environment and juggle multiple projects and tasks simultaneously, ranging from small bug fixes or enhancements to complex and diverse changes required by new legislation or Business Unit needs? Then this position may be for you! Iowa DOT’s Mission is Making Lives Better Through Transportation. To accomplish our Mission, the person selected for this position will demonstrate actions and behaviors guided by the Iowa DOT’s five CORE values: Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without Exception.

The Business System Team under the System & Administration Bureau is looking for an Administrative Assistant 2 position to serve on the Quality Assurance Testing Team. This position will identify and investigate operational problems, recommend corrective action, provide advice on system enhancements and upgrades, test software against specifications, and conduct regression testing to ensure baseline functionality remains stable. It will assist with developing complex improvements to the Motor Vehicle Division’s operating systems for Driver Licensing and Sanctions, Vehicle Registration, Plates and Titling, and Motor Carrier Fuel Tax, Registration, and Permitting Systems. Additionally, this role will monitor the inventory of records access, create, modify, and terminate access for system users.

This position requires a motivated individual eager to learn our current business processes and system functionalities to provide accurate guidance supporting essential IT changes and troubleshooting issues with the operating systems for front-line staff.

Location: 5310 SE Convenience Blvd, Ankeny, Iowa 50021, flexible

Shift: 8:00 AM to 4:30 PM, Monday through Friday, flexible

Your Responsibilities will include, but are not limited to:

1. Providing assistance with program operations and participating as a member of special teams to advise on changes.
2. Serving as the contact for information management system issues, gathering facts, collecting data, identifying solutions, and documenting findings.
3. Monitoring and implementing system access guidelines to ensure only qualified applicants have access, maintaining compliance with federal and state standards.
4. Developing and executing testing procedures, coordinating with project teams and management for monthly code moves, overseeing testing, and ensuring proper reporting and implementation of changes.
5. Providing technical support and troubleshooting for operating systems for front-line staff.
6. Managing system access to ensure driver/vehicle data and personal information are secure and accessible only to authorized users per specific agreements (28E, MOU, or DPPA).

Special Requirements: This position is covered under the REAL ID Act of 2005, 49 U.S.C. § 30301 note, as defined in 6 CFR Part 37.

What we offer YOU:

• Competitive pay and benefits including health, dental, flexible spending, and life insurance.
• Insurance benefits start the first of the month following 30 days of employment. 2025 health and dental premiums are available here.
• Opportunities for professional growth and development.
• Paid time off from the start — biweekly vacation, sick leave, rollover of accruals yearly, and 9 paid holidays.
• Iowa Public Employee Retirement System (IPERS) with employer matching.
• Optional 401A plan with employer contributions.
• Employee Discount Programs from various vendors (vision, cellular, fitness, recreation, passes, travel, counseling, legal, financial).

Learn more about the State of Iowa Employee benefits at the State of Iowa Employee Benefits Website.

You have the freedom to flourish in Iowa – Apply today!

The Iowa Department of Transportation is an equal opportunity employer. For reasonable accommodations during the hiring process, contact the AA/EEO Officer at: [e-mail]. Accommodations include interpreters, written materials, ADA access, etc., but do not include scheduling needs.

Applicants must meet at least one of the following minimum requirements:

1. Graduation from an accredited four-year college or university with a bachelor’s degree in any field, and one year of full-time administrative support or technical support experience.
2. Five years of education and/or full-time experience, where thirty semester hours equal one year of experience.
3. Current experience in the state executive branch equivalent to 12 months as an Administrative Assistant 1.

For more details, please view the full job description.