Quality Assurance Technician III

GAF; Parsippany-Troy Hills (NJ); On-site; USD 64,000 - 88,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Vacation packages

Tuition reimbursement

Wellness programs

Job summary

GAF is seeking a Quality Assurance Technician III to evaluate claims, lead lab testing, and drive improvements in our roofing materials lab. You will ensure accurate data collection, maintain equipment calibration, and support new hires.

The role emphasizes collaboration across warranty, field services, R&D, and manufacturing teams. Ideal candidates have a high school diploma or GED with 5 years in a manufacturing or R&D lab setting; a technical bachelor’s degree is preferred.

Qualifications

• H.S. Diploma or GED required.
• 5 years of manufacturing or R&D lab experience preferred.

Responsibilities

• Lead claim evaluations to determine manufacturing and performance characteristics.
• Conduct testing per established protocols and provide accurate data.
• Assist in data-driven lab dispositions and improvements to processes.
• Review and improve lab workflows based on field feedback.
• Ensure lab safety and maintain calibration programs for equipment.
• Train and mentor junior technicians; support supervisor in lab operations.
• Coordinate lab resources to meet project goals and timelines.

Skills

Interpersonal skills

Attention to detail

Multitasking

Team player

Excel/Google Sheets

Education

High School diploma or GED

Bachelor’s degree (technical field)

Tools

Inspection tools

Job description

At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community. Under this roof, we don’t back down from hard work– we support one another in pursuit of something bigger. We define the future while leading the present. And under this roof, we own our opportunities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.

Job Summary

The Quality Assurance Technician III is responsible for claim evaluations and conducts various testing activities and analysis on sample material. Communicates results effectively and reports meaningful and unbiased conclusions based on evaluations. Conducts specific activities in accordance with established laboratory practices and procedures. Leads and contributes improvements to the lab evaluation processes, Job Safety Analysis, and Standard Operating Procedures. Leads laboratory maintenance and calibration of equipment. Leads and supports training for new hires. Assures all activities are performed.

Essential Duties

• Claims Evaluation:
  • Lead claim evaluations to determine manufacturing and performance characteristics.
  • Conduct testing per established protocols and provide accurate data.
  • Assist in making data-driven decisions on lab dispositions.
  • Review and improve process flows on a continuous basis per field feedback.
  • Improve lab efficiency through monitoring of claims influx and prioritizing work to improve and/or meet lab evaluation metrics.
  • Strong practical knowledge of key product lines, lab evaluation processes, products specifications and application instructions.
  • Assist in root cause analysis investigations, and report findings in a clear meaningful format.
  • Participate in problem solving teams
  • Continue to build partnerships across different teams such as warranty, field services, R&D, and manufacturing plants.
  • Familiar with various manufacturing processes of different products.
  • Familiar with quality fundamentals
  • Knowledge of engineering/science fundamentals
• Lab Functionality and Maintenance:
  • Lead lab maintenance and equipment calibration program.
  • Perform preventive maintenance and calibration of equipment on a predetermined frequency.
  • Keep accurate records and documentation.
  • Learn and develop new test methods, SOPs and JSAs.
  • Assist supervisor to organize daily lab work flow.
  • Train new hires, develop, mentor, and provide guidance to junior technicians.
  • Plans and executes assigned projects and prioritizes tasks though time management system.
  • Coordinate the use of other resources (both internal and external) in order meet project goals and timelines.
• Safety
  • Assure all activities are performed safely per established safety guidelines.
  • Maintain work area in a safe, clean, and orderly fashion on a daily basis following 5S guidelines.
  • Complete monthly safety training.
  • Contribute to Job Safety Analysis and Standard Operating Procedure development.
  • Champion safety activities, and lead housekeeping.
  • Knowledge of Safety precautions, health hazards, SDS forms.

Qualifications Required

• H.S. Diploma or General Education Degree (GED)
• Proven track record (5 years) in a manufacturing or R&D lab setting

Qualifications Preferred

• Bachelor’s Degree in relevant technical field
• Experience navigating quality control, analytical testing, or product development within the roofing or construction materials sector is highly desirable

General Knowledge, Skills and Abilities

• Excellent interpersonal skills
• Strong attention to detail
• Ability to handle multiple projects simultaneously
• Ability to work as a team player

Technical Knowledge, Skills and Abilities

• Entry to Intermediate Excel/Google Sheets skills
• Familiar with the Building Products Industry. Specific knowledge regarding roofing products and installation practices is a plus.
• Familiar with using standard inspection practices and calibrated inspection tools.

Physical Demands

• Stationary Position - Occasionally
• Move/Traverse - Occasionally
• Stationary Position/Seated - Occasionally
• Transport/Lifting - Occasionally
• Transport/Carrying - Occasionally
• Exerting Force/Pushing - Occasionally
• Exerting Force/Pulling - Occasionally
• Ascend/Descend - Rarely
• Balancing - Rarely
• Position Self/Stooping - Rarely
• Position Self/Kneeling - Rarely
• Position Self/Crouching - Rarely
• Reaching - Occasionally
• Handling - Frequently
• Grasping - Frequently
• Feeling - Occasionally
• Communicate/Talking - Frequently
• Communicate/Hearing - Frequently
• Repetitive Motions - Frequently
• Coordination - Occasionally

Working Conditions

• Noise - Occasionally

Dimensions Number of Indirect Reports: 0 Number of Direct Reports: 0

Travel Requirements: 5%

Pay Transparency

Base salary and/or rate of pay ranges listed are exclusive of fringe benefits and potential bonuses. Individual compensation offers will be determined based on a variety of factors, including but not limited to geographic location, relevant candidate experience and skill, education, and/or qualifications.

Base Salary Range: $64,014-$88,019

How We Protect What Matters Most

1. We offer a wide range of health insurance options that include medical, dental, and vision for you and your family. 2. Our Family-Building benefits support the many different journeys to fertility and parenthood. 3. Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions. 4. Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee’s primary residence. 5. Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program. 6. We're committed to fostering a culture that reflects our values to connect, empower, evolve, and inspire. We offer many opportunities for employees to connect with one another, including through our Employee Resource Groups who focus on education and allyship for all of our employees.

GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.

We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions. We are proud to be an equal opportunity workplace. We are committed to equal employment opportunity on the basis of each candidate's qualifications, experience, and merit, without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).