Quality Assurance Technician III

BMI Suomi (Icopal Oy, Icopal Katto Oy, Ormax Tiilikatot); United States; On-site; USD 64,000 - 88,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with employer match

Wellness program

Job summary

GAF is seeking a Quality Assurance Technician III to evaluate claims, lead lab testing, and drive improvements in lab processes. The role includes mentoring new hires, maintaining equipment calibration, and ensuring strict adherence to safety standards.

Ideal candidates have 5+ years in a manufacturing or R&D lab, strong attention to detail, and solid Excel/Sheets skills. This is a full-time, in-lab position with opportunities to influence product quality and safety practices across teams.

Qualifications

• H.S. Diploma or GED required.
• 5+ years in a manufacturing or R&D lab setting.
• Bachelor’s degree preferred in a relevant technical field.
• Experience in quality control, analytical testing, or product development is a plus.

Responsibilities

• Lead claim evaluations to determine manufacturing and performance characteristics.
• Conduct testing per established protocols and provide accurate data.
• Assist in root cause analysis investigations and report findings clearly.
• Lead lab maintenance and calibration of equipment.
• Train new hires and mentor junior technicians.
• Ensure safety and maintain 5S housekeeping in the lab.

Skills

Excellent interpersonal skills

Strong attention to detail

Ability to handle multiple projects

Ability to work as a team player

Excel/Google Sheets

Education

H.S. Diploma or GED

Bachelor’s Degree in relevant technical field

Tools

Calibration tools

Job description

At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community. Under this roof, we don't back down from hard work- we support one another in pursuit of something bigger. We define the future while leading the present. And under this roof, we own our opportunities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.

Job Summary

The Quality Assurance Technician III is responsible for claim evaluations and conducts various testing activities and analysis on sample material. Communicates results effectively and reports meaningful and unbiased conclusions based on evaluations. Conducts specific activities in accordance with established laboratory practices and procedures. Leads and contributes improvements to the lab evaluation processes, Job Safety Analysis, and Standard Operating Procedures. Leads laboratory maintenance and calibration of equipment. Leads and supports training for new hires. Assures all activities are performed.

Essential Duties

Claims Evaluation

• Lead claim evaluations to determine manufacturing and performance characteristics.
• Conduct testing per established protocols and provide accurate data.
• Assist in making data-driven decisions on lab dispositions.
• Review and improve process flows on a continuous basis per field feedback.
• Improve lab efficiency through monitoring of claims influx and prioritizing work to improve and/or meet lab evaluation metrics.
• Strong practical knowledge of key product lines, lab evaluation processes, products specifications and application instructions.
• Assist in root cause analysis investigations, and report findings in a clear meaningful format.
• Participate in problem solving teams
• Continue to build partnerships across different teams such as warranty, field services, R&D, and manufacturing plants.
• Familiar with various manufacturing processes of different products.
• Familiar with quality fundamentals
• Knowledge of engineering/science fundamentals

Lab Functionality and Maintenance

• Lead lab maintenance and equipment calibration program.
• Perform preventive maintenance and calibration of equipment on a predetermined frequency.
• Keep accurate records and documentation.
• Learn and develop new test methods, SOPs and JSAs.
• Assist supervisor to organize daily lab work flow.
• Train new hires, develop, mentor, and provide guidance to junior technicians.
• Plans and executes assigned projects and prioritizes tasks through time management system.
• Coordinate the use of other resources (both internal and external) in order meet project goals and timelines.

Safety

• Assure all activities are performed safely per established safety guidelines.
• Maintain work area in a safe, clean, and orderly fashion on a daily basis following 5S guidelines.
• Complete monthly safety training.
• Contribute to Job Safety Analysis and Standard Operating Procedure development.
• Champion safety activities, and lead housekeeping.
• Knowledge of Safety precautions, health hazards, SDS forms.

Qualifications Required

• H.S. Diploma or General Education Degree (GED)
• Proven track record (5 years) in a manufacturing or R&D lab setting

Qualifications Preferred

• Bachelor’s Degree in relevant technical field
• Experience navigating quality control, analytical testing, or product development within the roofing or construction materials sector is highly desirable

General Knowledge, Skills and Abilities

• Excellent interpersonal skills
• Strong attention to detail
• Ability to handle multiple projects simultaneously
• Ability to work as a team player

Technical Knowledge, Skills and Abilities

• Entry to Intermediate Excel/Google Sheets skills
• Familiar with the Building Products Industry. Specific knowledge regarding roofing products and installation practices is a plus.
• Familiar with using standard inspection practices and calibrated inspection tools.

Physical Demands

• Stationary Position - Occasionally Move/Traverse - Occasionally Stationary Position/Seated - Occasionally Transport/Lifting - Occasionally Transport/Carrying - Occasionally Exerting Force/Pushing - Occasionally Exerting Force/Pulling - Occasionally Ascend/Descend - Rarely Balancing - Rarely Position Self/Stooping - Rarely Position Self/Kneeling - Rarely Position Self/Crouching - Rarely Reaching - Occasionally Handling - Frequently Grasping - Frequently Feeling - Occasionally Communicate/Talking - Frequently Communicate/Hearing - Frequently Repetitive Motions - Frequently Coordination - Occasionally Working Conditions Noise - Occasionally Dimensions

Travel Requirements: 5%

Pay Transparency

Base salary and/or rate of pay ranges listed are exclusive of fringe benefits and potential bonuses. Individual compensation offers will be determined based on a variety of factors, including but not limited to geographic location, relevant candidate experience and skill, education, and/or qualifications. Base Salary Range: $64,014-$88,019

How We Protect What Matters Most

• We offer a wide range of health insurance options that include medical, dental, and vision for you and your family.
• Our Family-Building benefits support the many different journeys to fertility and parenthood.
• Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions.
• Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee’s primary residence.
• Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program.
• We're committed to fostering a culture that reflects our values to connect, empower, evolve, and inspire. We offer many opportunities for employees to connect with one another, including through our Employee Resource Groups who focus on education and allyship for all of our employees.

Accommodation and Disability

GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT. We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions.

Equal Opportunity

We are proud to be an equal opportunity workplace. We are committed to equal employment opportunity on the basis of each candidate's qualifications, experience, and merit, without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).

Privacy Notice

Applicant Notice: With 130+ years in the industry, GAF is the leading roofing manufacturer in North America. As a member of the Standard Industries family of companies, we are also part of the largest roofing and waterproofing business in the world. Our communities help give our work meaning and the products we manufacture help protect what matters most. The shingles help to shelter the families living in the homes in our towns. The TPO helps protect what is under that hospital’s roof. In addition to quality products, we make sure they are installed by quality craftsmen and women. The full GAF portfolio of solutions is supported by an extensive national network of factory-certified contractors. GAF continues to be the leader in quality and offers comprehensive warranty protection on its products and systems. Our success is driven by a commitment to empowering our people to deliver advanced quality and purposeful innovation and the desire to protect what matters most.