Quality Assurance Technician — 8D Problem Solver

Superior Essex Communications; Franklin (IN); On-site; USD 42,000 - 60,000; Full time

Job summary

Essex Solutions USA LLC in Franklin, Indiana, is seeking a Quality Assurance Technician to support the QA team in ensuring products meet quality standards. Responsibilities include data entry, test data management, and investigation of customer complaints within a manufacturing setting.

The role involves 8D problem solving, containment of non-conforming products, and supporting 5S practices on the production floor and in office areas.

Qualifications

• High school diploma or GED equivalent.
• 1 year of related experience in manufacturing environment and/or training.
• Ability to obtain Forklift license.
• Ability to maintain confidentiality and attention to detail.

Responsibilities

• Assist the Quality Manager with daily quality department activities.
• Enter and verify test data.
• Test data management of non-digital and digital documents.
• Assist in investigating customer complaints.
• Participate in 8D problem solving activities.
• 8D includes containment, returned product investigation, data analysis, and corrective actions.
• Assist quality team with control of non-conforming product at production floor.
• Morning market, customer returns.
• Hold area.
• Conduct Control Plan audit and Layered Process Audit (LPA).
• Support 5S on production floor and office organization.

Skills

Attention to detail

Communication

Organizational skills

Confidentiality

Cross-reference skills

Education

High school diploma or GED

Tools

Forklift license

Job description

Essex Solutions USA LLC in Franklin, Indiana, is seeking a Quality Assurance Technician to support the QA team in ensuring products meet quality standards. Responsibilities include data entry, test data management, and investigation of customer complaints within a manufacturing setting.

The role involves 8D problem solving, containment of non-conforming products, and supporting 5S practices on the production floor and in office areas.