Quality Assurance Technician

11 MasterBrand Cabinets LLC; Carlisle (Cumberland County); On-site; USD 48,000 - 64,000; Full time

Job summary

MasterBrand Cabinets LLC in Carlisle, PA seeks a Quality Associate to advance our quality system and continuous improvement efforts. You will apply statistical methods to analyze processes, solve problems, and provide candid feedback that supports data-driven decision making across manufacturing areas.

You will collaborate with supervisors, engineers and customers, lead quality-related training, and participate in Kaizen events to drive improvements across SOS, specs, and metrics.

Qualifications

• Ability to apply and interpret statistical data.
• Computer skills (Word, Excel, and PowerPoint) required.
• Must be a team player with strong written and verbal communication skills.
• Must have the ability to actively initiate, lead, and participate in problem solving activities.
• Must be able to give candid feedback and report findings of non-compliance to the Carlisle Quality System.
• Ability to maintain professional competence, knowledge, and skill necessary for the satisfactory performance of all assigned responsibilities.

Responsibilities

• Actively participate in Layered Process Audits and work toward resolution of open items.
• Interact with Group Leaders, Team Leaders, and Engineering to identify and resolve product quality problems.
• Interact with internal and external customers to resolve quality problems.
• Participate in Customer Complaint Analysis Lead and track daily/weekly operational metrics.
• Periodically review specifications and SOS for accuracy and revisions.
• Support Carlisle Operations employees and leadership to interpret specifications and solve problems.
• Support the Quality System by performing tasks to ensure compliance and continuous improvement.
• Provide accurate information and feedback to the Leadership Team.
• Provide training/coaching on quality related issues to production associates and management.
• Lead and/or participate in Kaizen improvement events.
• Generate, modify, and complete SOS.
• All other duties may be assigned at management's discretion.

Skills

Statistical data interpretation

Teamwork and communication

Problem solving leadership

Written and verbal communication

Education

High School Graduate or Equivalent

Tools

Word

Excel

PowerPoint

Job description

For more than 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. We are the #1 manufacturer of residential cabinets in North America, and our associates produce the most comprehensive portfolio of superior cabinetry products for the kitchen, bath and other parts of the home. Come see why our associates love working at MasterBrand.

Job Description

The Quality Associate works within the Carlisle Quality System, using analysis and statistical techniques, to assist in the continual improvement of the manufacturing processes. This individual will also assist in solving problems, controlling variables, and providing candid & accurate feedback that are critical to quality.

Organizational Relationship

This position will report to the area Supervisor.

Accountabilities

• Actively participate in the Layered Process Audits and work towards resolution of open items
• Interacts with Group Leaders, Team Leaders, and Engineering in the identification and resolution of product quality problems
• Interacts with internal and external customers to resolve quality problems
• Participate in the Customer Complaint Analysis Lead and track daily/weekly operational metrics (PPM, QA boards, NorthStar, OOCA, OBKA, color checks, etc.)
• Periodically review specifications and Standard Operating Sheets (SOS) etc. for accuracy and revisions
• Support Carlisle Operations employees and leadership as needed to interpret specifications and solve problems collaborative.
• Support the Quality System by performing tasks to ensure compliance and initiate continuous improvement of the system
• Provide accurate information and feedback to the Leadership Team
• Provide training/coaching on quality related issues to production associates and management
• Lead and/or participate in Kaizen improvement events
• Generate, modify, and complete Standard Operating Sheets (SOS)
• All other duties may be assigned at management's discretion

Qualifications

• Ability to apply and interpret statistical data
• Computer skills (Word, Excel, and PowerPoint) required
• Must be a team player with strong written and verbal communication skills
• Must have the ability to actively initiate, lead, and participate in problem solving activities
• Must be able to give candid feedback and report findings of non-compliance to the Carlisle Quality System
• Ability to maintain professional competence, knowledge, and skill necessary for the satisfactory performance of all assigned responsibilities
• Must have the ability to deliver a formal project status presentation to MBC Leadership
• Two years’ experience within a manufacturing environment preferred

Education

High School Graduate or Equivalent

Additional Information

For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit www.masterbrand.com to learn more and join us in building great experiences together!

Equal Employment Opportunity

MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by applicable federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Reasonable Accommodations

MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [e-mail].

Equal Employment Opportunity

MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by applicable federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Reasonable Accommodations

MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [e-mail].

MasterBrand® isn’t just a cabinet company – we are an organization of people who are Building Great Experiences Together.

For more than 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. We are the #1 manufacturer of residential cabinets in North America, and our associates produce the most comprehensive portfolio of superior cabinetry products for the kitchen, bath and other parts of the home. Building on our history by innovating how we work and what we offer, MasterBrand is proud to be an industry leader. We achieve this through The MasterBrand Way – our business system – which empowers every individual to make the team better, be bold and drive our business forward, and champion improvement in all that we do. Through this unique culture, we strive to create a best place to work where:

• We aim for opportunity, purpose and reward in our associates’ experience all within an organization where our associates can thrive.
• We work hard to create an environment that keeps people safe, values their unique experiences and perspectives, and fosters collaboration and belonging.
• We are committed to supporting the well-being of our associates and the communities in which we operate.

MasterBrand® isn’t just a cabinet company – we are an organization of people who are Building Great Experiences Together.

For more than 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. We are the #1 manufacturer of residential cabinets in North America, and our associates produce the most comprehensive portfolio of superior cabinetry products for the kitchen, bath and other parts of the home. Building on our history by innovating how we work and what we offer, MasterBrand is proud to be an industry leader. We achieve this through The MasterBrand Way – our business system – which empowers every individual to make the team better, be bold and drive our business forward, and champion improvement in all that we do. Through this unique culture, we strive to create a best place to work where:

• We aim for opportunity, purpose and reward in our associates’ experience all within an organization where our associates can thrive.
• We work hard to create an environment that keeps people safe, values their unique experiences and perspectives, and foster collaboration and belonging.
• We are committed to supporting the well‑being of our associates and the communities in which we operate.