Quality Assurance Techician

Zones IT Solutions; Carol Stream (IL); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with matching

Paid time off

Job summary

Zones is seeking a Quality Assurance Technician for the 1st shift (5:30 AM–2:00 PM) to ensure adherence to defined QA standards and processes. You will verify that documentation is up to date, report discrepancies to the QA manager, and help keep the Integration lab running with zero errors.

You will follow QA procedures, maintain detailed fault-tracking records, and participate in the final checkout with the team, contributing to process improvements and consistent quality across all orders.

Qualifications

• Requires high attention to detail and adherence to QA processes.
• Experience with ISO 9001:2015 is a plus.
• Familiarity with documentation control and fault tracking processes is desirable.

Responsibilities

• Follow procedures systematically and verify QA steps.
• Document and report discrepancies with detailed fault data.
• Assist in final checkout and ensure all order accessories comply with documentation.

Skills

Process flow

Process improvement

Analyzing information

Verbal communication

Informing others

Attention to detail

Thoroughness

Dealing with complexity

ISO 9001 knowledge

Education

High School or equivalent

College preferred

Job description

Description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT. TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

As a Quality Assurance Technician, you will be responsible for adhering to defined standards and practices, and following the Quality Assurance processes and procedures. A primary key to this role is high detail orientated validation and inspection. You are expected to follow the procedures, processes and validate that the work done is to print. You are required to verify that documentation being used has up to date revisions and report any updates that must occur. Ensuring the Integration lab runs on zero error and informing the QA manager of any discrepancies is a must.

This role is 1st shift, 5:30AM - 2:PM.

What you’ll do as the Quality Assurance Technician:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Follow the procedures systematically and understand each process.
• Verify each step in the QA checklist ensuring the tech doing the work is annotating correctly and the auto-filled areas are the only fields filled.
• Following the fault tracking process to high detail recording all failure data no matter how small
• Ensuring procedures are present and available for each product
• Develop and maintain a thorough knowledge of the assigned applications, functional areas, and projects.
• Taking part as a team in the final checkout process. Validating all accessories for each order are present and correct to the documentation. Working as a team on each shift sharing the responsibilities of either working together or rotating between the shift. All completed QA checklists are required to be inspected for completeness and accuracy
• Following policies set in place by the QA manager but also giving valid feedback where necessary.
• If QA tech work is not available at certain times during your shift, you are expected to fall back on tech work assistance, only until QA tech work once again resumes.

What you will bring to the team:

• Process flow
• Process Improvement
• Analyzing Information
• Verbal Communication
• Informing Others
• Emphasizing Excellence
• Attention to Detail
• Thoroughness
• Dealing with Complexity.
• ISO 9001:2015 knowledge a plus.
• High School or equivalent
• College Preferred

Qualified candidates can expect a hourly pay range $19.00 – $20.00.

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Zones offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, voluntary accident, hospitalization and critical illness insurance options, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements.

At Zones, work is more than a job – it is an exciting career on a global team that is client centric, has a passion for technology, embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.