Quality Assurance Supervisor - ORR

CGS Administrators, LLC; New York (NY); On-site; USD 75,000 - 77,700; Full time

Job summary

Catholic Guardian Services seeks an experienced Quality Assurance Manager for the Unaccompanied Minors program. The QA Manager provides leadership and oversight of quality assurance and compliance across all UC program sites, supervising QA staff, audits, and monitoring to ensure ORR requirements and agency policies are met.

You will work with program leadership to promote continuous quality improvement and operational excellence while maintaining the highest standards of care for the children

Qualifications

• Master’s degree preferred; Bachelor’s with extensive QA/compliance experience accepted.
• 3–5 years of experience in QA, compliance, or monitoring in child welfare, foster care, or refugee services.
• Strong knowledge of ORR regulations, UAC Policy Guide, and child welfare best practices.

Responsibilities

• Lead QA team across UC program sites and oversee audits.
• Ensure ORR compliance, federal regulations, and agency policies.
• Promote continuous quality improvement and operational excellence.
• Maintain highest standards of care for children and families.

Skills

QA leadership

Audit and monitoring

Regulatory knowledge

Travel flexibility

Education

Master’s degree in Social Work, Public Administration, Compliance, or related field

Bachelor’s degree with extensive QA/compliance experience

Job description

Description

We provide help, create hope, and preserve dignity.

As one of the largest human services agencies in New York, we offer a variety of programs and services addressing child welfare, family support, developmental disabilities, immigration, and mental health needs.

www.catholicguardian.org

Job Details

Job Title: QA Supervisor

Salary: $75,000 - $77,700 (Based on educational achievements and experience)

Pay or shift range: $75,000 USD to $77,702 USD. The estimated range is the budgeted amount for this position. Final offers are based on factors including skill set, experience, location, qualifications and other job-related reasons.

Responsibilities

General Responsibilities:

Catholic Guardian Services is seeking an experienced Quality Assurance Manager for our Unaccompanied Minors (UC) Program. The Quality Assurance Manager provides leadership and oversight of quality assurance and compliance activities across all UC program sites. This role supervises QA staff, oversees program audits and monitoring, ensures compliance with Office of Refugee Resettlement (ORR) requirements, federal regulations, and agency policies, and partners with program leadership to promote continuous quality improvement and operational excellence while ensuring the highest standards of care for the children and families we serve.

Qualifications

Required Skills:

• Master’s degree in Social Work, Public Administration, Compliance, or related field preferred; Bachelor’s degree with extensive experience in compliance or QA accepted.
• Minimum 3–5 years of experience in quality assurance, compliance, or monitoring within child welfare, foster care, or refugee services.
• Strong knowledge of ORR regulations, UAC Policy Guide, and child welfare best practices.
• Ability to travel between program sites and work flexible hours as required.

Desired Skills:

• Experience supervising staff and managing complex projects.
• Excellent analytical, organizational, and communication skills.
• Ability to manage multiple priorities under tight deadlines.

What you bring to the table

You are a detail-oriented and collaborative leader with a passion for quality, compliance, and continuous improvement. You bring strong analytical and problem-solving skills, the ability to lead teams through audits and regulatory requirements, and a commitment to ensuring programs operate with integrity while delivering the highest quality of care to children and families.

What we bring to the table

A minimum of 15 paid holidays per year, Generous PTO starting at 24 days year one, 56 hours of safe & sick leave, Medical/Dental/Vision, 403b retirement plan, training/job development and growth opportunities, Tuition Reimbursement, Student Loan Repayment, Life Insurance, STD/LTD, AD&D Insurance, AFLAC, Pet Insurance, a robust Employee Assistance Program with over 8,000 free training classes and additional support, Credit Union, Tickets At Work, Flexible Spending Accounts – Health/Commuter/Dependent Care.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.