Quality Assurance Supervisor - 2nd Shift

Atlanta Cheesecake Company; Newburyport (MA); On-site; USD 70,000 - 100,000; Full time

Job summary

Dessert Holdings is seeking a Quality Assurance Supervisor for our Newburyport, MA operations. This role will supervise QA technicians, drive food safety programs (SQF, HACCP, GMP), and partner with Operations to meet quality and productivity goals.

You will lead daily QA activities, participate in audits, and support hold/recall processes while maintaining a culture of continuous improvement and customer satisfaction.

Qualifications

• BS degree or equivalent experience in a food manufacturing environment.
• 2+ years of supervisory experience.
• Flexible schedule including working weekends as necessary.
• Excellent verbal and written communication skills.
• Intermediate to advanced proficiency with Microsoft Office.
• Ability to work in a team environment.
• Maintains good housekeeping and clean work areas.
• Follows production dress code standards and maintains good personal hygiene.

Responsibilities

• Supervises daily activities of QA Technicians and coaches the QA team to support business growth.
• Guides quality and food safety issues to Operations and QA teams.
• Communicates daily with FSQA Techs regarding production schedule and QA issues.
• Maintains inventory of QC/lab supplies and coordinates training for new equipment.
• Reviews and organizes operational paperwork daily.
• Supports internal and third-party audits and participates in inspections; analyzes results and deficiencies.
• Supports Production Managers during formula changes and product issues.
• Assists with the Hold, Hold, & Recall program and summarizes Hold reports.
• Assumes duties of the QA Manager in their absence.
• Performs tasks in line with GMPs, policies and procedures.
• Supports Operations in reducing foreign object contamination.
• Oversees product releases and reviews customer complaints.

Skills

Supervisory experience

Verbal and written communication

Team player

Education

BS degree or equivalent in food manufacturing

Tools

Microsoft Office

Job description

Quality Assurance Supervisor

Dessert Holdings is the leading premium dessert company in the world. We craft artisanal, scratch-made desserts at scale, combining culinary innovation with the finest real ingredients. With a rich heritage spanning seven distinctive brands, we bring unmatched expertise and tailored solutions to our Retail and Foodservice partners.

Dessert Holdings is looking for a QA Supervisor to join our team based in Newburyport, MA. This individual will be responsible for the supervision of all daily production floor activities as it relates to quality. This position will coordinate quality activities and provide leadership to ensure an effective food safety and quality management system is maintained. Provide technical support with an emphasis on customer expectations, continuous improvement opportunities, and productivity requirements. This position is responsible for the supervision of all daily production floor activities as it relates to quality and QA technicians. This position is also responsible for understanding related Quality Management Systems including SQF, HACCP, and GMP to ensure safety and quality of products.

KEY RESPONSIBILITIES

• Supervises daily activities of QA Technicians, and coach, train, and support the QA team to support business growth.
• Provides guidance regarding quality and food safety issues to Operations and QA teams.
• Communicates daily with FSQA Techs regarding production schedule and QA issues.
• Maintain inventory of QC/lab supplies and coordinate training from suppliers or new equipment purchased.
• Reviews and organizes operational paperwork on a daily basis.
• Support the execution of internal and third-party audits (e.g., customer, regulatory, GFSI, etc.) and participate in inspections; analyzing the results and deficiencies found.
• Supports Production Managers, Supervisors and Leads during formula changes and/or product issues.
• Assist with the activities of the company hold, trace, & recall program. Responsible for summarizing Hold reports.
• Assumes some responsibilities of the QA Manager in his/her absence.
• Performs assignments in accordance with established Good Manufacturing Practices (GMPs), policies and procedures.
• Support Operations and other support teams in reducing foreign object contamination.
• Oversee product releases.
• Displays appropriate work ethics in the workplace and group settings which provides a positive influence on the production floor.
• Performs daily product review and customer complaint reviews.

QUALIFICATIONS AND REQUIREMENTS

• BS degree or equivalent experience in a food manufacturing environment
• Previous knowledge working in food production Quality Assurance department.
• 2+ years of supervisory experience
• Must have a flexible schedule including working weekends, as necessary.
• Excellent verbal and written communication skills.
• Intermediate to advanced proficiency using Microsoft Office.
• Ability to work in a team environment.
• Maintains good housekeeping and clean work areas in assigned space.
• Follows production dress code standards and maintains good personal hygiene.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• While performing the duties of this job, the employee is expected to actively participate on the production floor.
• Use hands and fingers to handle objects, tools or controls; reach with hands andarms.
• Stoop, kneel orbend.
• Employee must lift and/or move up to 30 pounds and is required to ask for assistance if weight isexceeded.
• Must be able to push/pull up to 45 pounds and is required to ask for assistance if weight isexceeded.

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About Dessert Holdings

Dessert Holdings is a collection of premium dessert companies and brands: The Original Cakerie, Lawler's Desserts, Atlanta Cheesecake Company, Steven Charles, Dianne's Fine Desserts, Kenny's Great Pies, and Willamette Valley Pie Company. Dessert Holdings is owned by Bain Capital, is headquartered in St. Paul, Minnesota, employs more than 3,500 people across ten manufacturing facilities, and is continuing its journey of rapid growth.

EEO Statement

Dessert Holdings and its related entities provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristics protected by law.