Quality Assurance Supervisor (2nd Shift)

Xylem; Morton Grove (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Xylem seeks a Quality Assurance Supervisor on 2nd shift to lead the QA team, drive quality improvements, and ensure compliance with customer specifications and ISO 9001. The role collaborates with production, engineering, and supply chain to manage risk and sustain product integrity.

The ideal candidate has a strong background in manufacturing QA, data analysis, and structured problem solving, with leadership experience in a unionized environment preferred.

Qualifications

• Bachelor's degree in Quality, Engineering, Manufacturing, or related field preferred.
• Minimum of four years of relevant experience with at least two years in people leadership.
• Experience in a manufacturing quality environment and ISO 9001 awareness.
• Knowledge of quality tools and methodologies (Six Sigma, SPC, FMEA, RCA).
• Experience with quality inspection equipment and quality-related software.

Responsibilities

• Lead and develop the Quality Assurance team with daily direction and accountability.
• Develop, implement, and maintain QA processes, inspection methods, and standards.
• Conduct audits and data analysis to identify defects and opportunities for improvement.
• Drive corrective and preventive actions using root cause analysis and structured problem solving.
• Collaborate with Production, Engineering, and Supply Chain to resolve issues and support launches.
• Ensure ISO 9001 compliance and maintain accurate quality documentation.

Skills

Leadership

Quality assurance

Data analysis

Root cause analysis

Education

Bachelor's degree in Quality, Engineering, Manufacturing, Supply Chain Management, or related field

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Role

The Quality Assurance Supervisor (2nd Shift) is responsible for overseeing the Quality Assurance team and ensuring that products and manufacturing processes meet established quality standards, customer specifications, and applicable regulatory requirements. This position is a second-shift role and is regularly scheduled to work from 2:00 PM to 10:00 PM . This role leads quality control activities, implements and maintains inspection procedures, drives continuous improvement initiatives, and ensures accurate documentation and reporting of quality performance.

The supervisor works cross-functionally with production, engineering, and supply chain teams to identify quality risks, resolve issues, support new product introductions, and sustain compliance with quality management systems and industry standards to maintain product integrity, reduce non-conformances, and support customer satisfaction.

Core Responsibilities

• Lead and support the Quality Assurance team by providing daily direction, coaching, development, and performance oversight to maintain strong team performance and accountability.
• Develop, implement, and maintain quality assurance processes, inspection methods, and standards to ensure consistent product quality and process reliability across manufacturing operations.
• Conduct audits, inspections, and data analysis to identify defects, recurring issues, and improvement opportunities; drive corrective and preventive actions using root cause analysis and structured problem-solving methods.
• Partner with Production, Engineering, and Supply Chain teams to resolve quality issues, improve processes, and support new product introduction activities, including FAI and PPAP requirements.
• Ensure compliance with applicable regulatory requirements, customer specifications, internal procedures, and quality management systems, including ISO 9001.
• Maintain accurate quality documentation and communicate quality performance, risks, standards, and improvement activities to management and key stakeholders.
• Support operational efficiency and continuous improvement initiatives by aligning quality plans with business objectives and manufacturing goals.
• Foster a collaborative, high-performing work environment by addressing team concerns constructively, adapting to changing priorities, and supporting overall quality, safety, and operational objectives.
• Perform other duties as assigned by the Quality Assurance Manager.

Required Qualifications

• Bachelor's degree in Quality, Engineering, Manufacturing, Supply Chain Management, or a related field preferred; or
• Minimum of four (4) years of relevant experience, including at least two (2) years of people leadership experience.
• Experience working in a manufacturing quality environment.
• Experience leading or supervising employees in a manufacturing or operations setting.
• Strong knowledge of quality management systems and applicable regulatory standards, including ISO 9001.
• Proficiency with quality tools and methodologies, including Six Sigma, SPC, FMEA, and Root Cause Analysis.
• Experience using quality inspection equipment and quality-related software systems.
• Experience working in a unionized manufacturing or operations environment, with the ability to apply quality standards consistently while maintaining productive working relationships and adhering to labor agreement requirements.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent organizational and time management skills with strong attention to detail.
• Effective verbal and written communication skills.
• Ability to analyze data, identify trends, and support corrective action implementation.
• Ability to work collaboratively across departments in a fast-paced manufacturing environment.

Preferred Qualifications

• ASQ Certified Quality Engineer (CQE), Certified Quality Auditor (CQA), or other quality-related certification.
• Lean Manufacturing and/or Six Sigma certification.
• Experience supporting new product introductions and customer quality requirements.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

• Solid vision and hearing.
• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 35 pounds occasionally.
• Ability to stoop, crouch, kneel, reach, handle items, and perform fine motor tasks requiring finger dexterity.

Work Environment

The work environment characteristics described here are