Quality Assurance Supervisor

Chimes; Maryland; On-site; USD 55,000 - 75,000; Full time

Job summary

Chimes is seeking a QA Manager to supervise custodial operations during a 8:30pm–5:00am shift at BWI Airport. You will oversee cleaning activities, inspect staff performance, and ensure compliance with SIDA security procedures.

Responsibilities include tracking maintenance calls in Maximo, analyzing data to identify trends, generating weekly and monthly reports, and training staff on Restroom Alert and JAMS.

Qualifications

• Experience managing custodial operations and QA.
• Ability to analyze data and generate reports.
• Strong communication and teamwork.
• CPR/First aid and OSHA training.

Responsibilities

• Tracks maintenance calls and enters into Maximo daily.
• Oversee cleaning activities and inspect custodial staff.
• Maintain communication with MAA and BWI Airport Operations Center.
• React to custodial emergencies and implement corrective actions.
• Trains staff on Restroom Alert and JAMS.
• Ensure staff comply with SIDA security procedures.

Skills

Data analysis

Reporting

Team leadership

OSHA training

Job description

Description

Shift: 8:30pm to 5:00am on Sunday, Monday, Tuesday, Wednesday, Saturday with Thursday and Friday off

Essential Functions:

• Tracks all maintenance calls identified by Chimes and enters into Maximo daily
• Tracks janitorial work orders, analyses data and generates reports as required
• Collects data, identifies trends and interpretes/analyzes data in weekly and monthly reporting to include tracking QC inspection results, , evaluating response times, identifying recurring deficiencies, recommends improvement opportunities, generates graphs and charts to illustrate data analysis results
• Trains staff on use of Restroom Alert and JAMS
• Complies with all Agency policies & procedures and follows contract specifications
• Handles duties with judgement, tact, and accuracy
• Utilizes an Android device and computer for data input and retrieval of information as required
• Sets up, handles, maintains, and forwards all paperwork and reports in a timely manner
• Maintains flow and output of work
• Maintains continual communication with the MAA and BWI Airport Operations Center during normal working hours to respond to concerns and provide information as required
• React immediately to custodial emergency situations
• Create, track, trend and analyze terminal use based on data furnished by MAA, direct observation or other data collected by Chimes
• Analyze reports and requests to determine action needed, recommends corrective action as required
• Act as QA Manager when QA Manager is unavailable
• Oversee and inspect the cleaning activities of the custodial staff assigned to a specific area of responsibility.
• Identify sub-standard cleaning procedures, processes and misuse of materials and assist in correcting any deficiencies found
• Provides assistance to visitors, coworkers and employees as needed
• Attends all meetings and in-service training and relates information to employees
• Passes and complies with CPR/first aid training and OSHA training
• Attends work regularly and follows assigned schedule
• Works cooperatively with others including all staff, supervisors, administrators, co-workers, community professionals, customers, vendors, and the public
• Observes BWI security procedures for unescorted access privileges to the Security Identification Display Area (SIDA)
• Ensures that all staff members observe BWI security procedures for unescorted access privileges to the Security Identification Display Area (SIDA)

Secondary Functions:

• Performs data analysis and develops reports upon MAA request
• Performs other duties as required

*Duties, responsibilities, and tasks may change at any time with or without notice

Physical Abilities Needed to Meet Work Demands:

• Ability to sit for long periods of time
• Ability to bend and reach overhead
• Ability to place documents in and retrieve them from file cabinets
• Ability to lift, carry, and push up to 20 lbs. regularly and up to 50 lbs. as needed
• Ability to stand/walk for long periods of time

Job Competencies Needed for Success on the Job:

• Ability to work independently and collaboratively with others
• Ability to communicate effectively with employees and MAA staff
• Ability to follow instructions accurately