Quality Assurance Supervisor

ALPLA Group; Marked Tree (AR); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Health insurance

401(k) matching

Tuition reimbursement

Job summary

ALPLA Group in Marked Tree, Arkansas seeks a Quality Assurance Supervisor to oversee IMS activities, audits, and quality control at the manufacturing site. You will promote a quality culture, coordinate plant documentation, and drive continuous improvement across operations.

The role requires supervisory experience, ISO/FSSC knowledge, and hands-on QA leadership with lab and testing expertise to ensure product safety and regulatory compliance.

Qualifications

• Associate degree in a related field.
• Minimum 1 year supervisory experience in a manufacturing environment.
• Experience with lab testing equipment and CMM.
• ISO certification and audits experience.
• Ability to lead a quality team and coordinate IMS.

Responsibilities

• Lead auditor and primary audit contact for the site; conduct internal and external audits.
• Ensure compliance with ISO 9001, FSSC 22000 and other standards.
• Support HACCP and product safety risk mitigation programs and risk assessments.
• Monthly reporting of quality and food safety data; drive improvement actions.
• Oversee document management system and standardize quality documentation.
• Ensure production meets specifications and maintain data integrity.

Skills

Supervisory experience

Quality management

Audits

IMS coordination

Customer communication

Education

Associates degree

Tools

Coordinate Measuring Machine (CMM)

Calipers

Scales

Digital height gauge

Compression testing equipment

Job description

ALPLA's Marked Tree, Arkansas manufacturing site is looking for a Quality Assurance Supervisor

Join ALPLA, a global leader in sustainable packaging solutions serving some of the world's most recognized brands, including P&G, Unilever, L'Oréal, PepsiCo, and many more.

As a family-owned company with locations around the world, ALPLA offers stable careers, hands-on training, competitive benefits, and opportunities for growth. Whether you're an experienced manufacturing professional or looking to start a new career, we provide the support and development you need to succeed.

At ALPLA, we invest in our people, promote from within, and foster a culture focused on safety, teamwork, innovation, and continuous improvement. From apprenticeship programs and technical training to leadership development opportunities, ALPLA is committed to helping employees build long-term careers.

What You Can Expect from ALPLA

• Competitive pay and comprehensive benefits
• Medical, dental, and vision coverage
• 401(k) with company match
• Childcare and dependent care savings programs
• Paid vacation and holidays
• Company-paid life, short-term, and long-term disability insurance
• Tuition reimbursement and educational assistance programs
• Career growth and advancement opportunities
• Hands-on training and professional development
• A stable, growing company committed to sustainability

Ready to Build Your Future?

Join a team where your contributions matter, your development is supported, and your career can grow with a global industry leader.

What You Will Enjoy Doing

Coordinate and supervise all integrated management system (IMS) activities at the manufacturing site to ensure product meets internal, customer and regulatory expectations. Responsible for assisting the Plant Manager with quality related communication to internal and external customer. Responsible for promoting a quality and continuous improvement mind set within the operation.

Quality System

• Serves as lead auditor and primary audit contact for the site; prepares and successfully completes internal and external qualityand/or food safety audits
• Ensurescompliance with all quality management system requirements (ISO 9001, FSSC 22000 and other standards as required)
• Primarypractitioner for HACCP and/or other product safety risk mitigation programs; supports any additional risk assessment requirements including change management
• Monthlyreporting of qualityand food safetysystem data per documented corporate procedures locally as well as regionally as required; uses this data along with IMS audit results to drive improvement activities
• Primary local contact for the document management system (d.velop); assist in optimizing and standardizing plant quality documentation

Quality Control

• Ensure production compliance with all regulatory, internal and customerproduct and packaging specifications; ensures customer specifications are current and accessible
• Ensure customer mandatedcompliance documents are issued (i.e. COAs, other customer mandated documentation)
• Assistoperations in new product (AQP) and equipment qualification and verification activities
• Documentsand reports all supplier qualityrelated issues per standard procedures; supports Logistics team on securing complaint resolution
• Oversite responsibility for plant quality control program including test equipment operation/calibration/verification, product testing, data collection, data integrity and rework management.
• Ensures all personnel performing quality testing on the production floor are trained and qualified

Laboratory Oversite

• Ensures all personnel performing quality testing within the quality lab are trained and qualified
• Leading the Quality Team
• Regularly scheduledquality staff meeting
• Ensures team works togetheras efficiently as possible
• Assesses trainingneeds of staff and ensuresexecution of training

Managing the Quality Team

• Ensuring the following tasks are completed
• Correctly time and attendance of team is captured
• Recruits (withHR support) new employees
• Performs disciplinary actions
• Performs annualperformance evaluations

CustomerRelationship Management

• Hosts periodic customervisits; primary contactfor quality and regulatory related communications with customer
• Manages customercomplaint process includingapplication of properRCA techniques and tools. Ensures customer complaints are captured in global/regional/local reporting systems
• Supports the RCA processand training for other departments in the plant

Performance Metrics:

Performance is evaluated based on the effectiveness of the site Quality Management System and Quality Control program in meeting internal standards as well as customer and regulatory requirements. Additional considerations include audit performance and effective leadership of the site quality team. Emphasis is placed on maintaining a compliant, reliable quality system and effective customer relationship management.

KPIs include but are not limited to:

• Successful completion of internal, customer, and certification audits; including timely closure of findings
• Customer complaint performance, including severity, recurrence, RCA quality and closure timeliness
• Effectiveness of the site quality control program, including data integrity, calibration compliance and rework management
• Timeliness and accuracy of required quality and food safety reporting
• Training and qualification status of quality personnel and overall quality team effectiveness
• Directs Work
• Develops Talent
• Nimble Learning
• Plans and Aligns
• Manages Conflict
• Customer Focus
• Builds Effective Teams

What Makes You Great

• Min 2 year Degree (Associates) in related field or equivalent
• Experience with physical lab testing equipment, calipers, scales, digital height gauge and compression force testing equipment and with Coordinate Measuring Machine (CMM)
• Minimum of 1 year supervisory experience required, preferably in manufacturing environment
• Ability to work well with other departments
• Able to handle multi-task environment with good organizational skills
• ISO Certification
• Customer and external audits
• Performance level of all quality employees

ALPLA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: ALPLA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at ALPLA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. ALPLA will not tolerate discrimination or harassment based on any of these characteristics.

• Immigration sponsorship is not eligible for this role