Quality Assurance Supervisor

Country Fresh Dairy; Grand Rapids (MI); On-site; USD 110,000 - 130,000; Full time

Job summary

Country Fresh Dairy is looking for a proactive Quality Assurance Supervisor to manage QA operations at our Grand Rapids facility. This role requires expertise in food safety, leadership, and continuous improvement to support our production of high-quality dairy products. The ideal candidate will have a strong background in quality assurance and a commitment to operational excellence.

Benefits

Medical insurance

Vision insurance

401(k)

Tuition assistance

Qualifications

• Minimum 4+ years of experience in lieu of a degree will be considered.
• 2-5 years of experience in a quality department.
• 2 years in a lead or supervisory role preferred.

Responsibilities

• Oversee QA operations across all production stages.
• Ensure compliance with company policies and regulatory standards.
• Provide training and guidance on food safety and quality.

Skills

Food Safety

Continuous Improvement

Leadership

Regulatory Compliance

Problem Solving

Statistical Process Control

Education

Bachelor of Science degree in food science or related field

Job description

Direct message the job poster from Country Fresh Dairy

Talent Acquisition Professional Seeking Top Talent

We’re looking for a committed and experienced Quality Assurance Supervisor to join our team at the Country Fresh plant, where we produce high-quality fluid milk and cultured products. In this critical role, you’ll oversee QA operations across all stages of production, ensuring full compliance with company policies, procedures, and regulatory standards. Reporting to the Quality Manager, you'll provide hands-on leadership, guide frontline employees, and champion a strong culture of food safety and continuous improvement. If you're a proactive leader with a passion for quality, collaboration, and operational excellence, we want to hear from you!

Shift: 2nd shift, Sunday - Thursday

Core responsibilities include, but are not limited to:

• Complete required quality record review, such as laboratory documentation, CCP, PC, and other documentation.
• Write, review, and implement quality assurance procedures.
• Recommend modifications or upgrades to testing procedures or equipment. Coordinate the procurement of items required for the lab.
• Assist the quality manager and partner with operations with the pathogen environmental monitoring (PEM) program, including oversight of the swabbing program, investigation/corrective actions, and mitigation activities.
• Provide regular training, instruction, and guidance to employees on matters of food safety, quality, and compliance
• Initiate and drive continuous improvement activities, and partner with all facility functions to resolve persistent challenges while supporting the implementation of new procedures or processes.
• Support customer, regulatory, and third-party quality and food safety audits.
• Investigate, find solutions, and implement remedies to quality issues and customer complaints
• Support and maintain existing certifications (e.g., SQF, Kosher, Halal, Organic).
• Supervise hourly employees’ activities to meet or exceed the standards and specifications established by quality assurance and the organization.
• Ensure all process, product, or infrastructure changes are understood by employees in a timely fashion.
• Identify and retain highly effective personnel through proper selection, training, and establishing expectations.
• Develop and implement material standards with appropriate control and inspection procedures to improve product quality and reduce rework/downtime.
• Maintain close surveillance over inspection/testing procedures and corresponding results to ensure the finished product is food-safe and meets customer expectations.
• Support the analysis of quality data to assess product performance and utilize statistical process control (SPC) tools to identify and react to unfavorable trends.
• Complete supervisory activities such as administering employee promotions and transfers; reviewing and editing employee timekeeping; completing performance evaluations; mentoring, training, and coaching employees.
• Follow all DFA good manufacturing practices (GMP) and work in a manner consistent with all corporate regulatory, food safety, quality, and sanitation requirements.

Requirements:

• Bachelor of Science degree in food science, biological sciences, or related field preferred. Will consider a minimum of 4+ years of experience in lieu of a degree.
• 2-5 years of experience in a quality department with knowledge and experience in labs and sanitation departments.
• A minimum of 2 years of experience in a lead or supervisory role.
• Dairy experience is preferred; seeking a candidate with work experience in the food and beverage industry.
• Certification and/or license – PCQI, HACCP, SQF Practitioner certifications preferred; may be required during the course of employment.
• Ability to calibrate a variety of testing equipment.
• Strong computer proficiency with MS Office (Excel, Word, PowerPoint, Outlook)
• Ability to work in temperature-controlled environments typical of dairy production, including areas as cold as 32°F

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance and Manufacturing

• Industries

  Dairy Product Manufacturing and Food and Beverage Manufacturing

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Tuition assistance

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