Quality Assurance Supervisor

New Flyer; Crookston (MN); On-site; USD 79,000 - 97,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid holidays and vacation

On-the-job training

Career advancement opportunities

Employee social committee events

Inclusive workplace culture

Job summary

New Flyer in Crookston, MN, is seeking a Quality Assurance Supervisor to lead inspection of production quality activities in the Production Department, ensuring safety, quality, customer satisfaction, asset protection and productivity.

You will coordinate daily QA inspector activities, guide the team, drive corrective actions, support continuous improvement and maintain ISO processes across the facility.

Qualifications

• Post-secondary education or combination of education and experience in a related field.
• Five years of progressive quality experience with more than three years at a supervisor level.
• Ability to communicate at all levels with strong written, verbal and presentation skills.
• Strong organizational, analytical and leadership skills.
• ASQ certification or green belt preferred.

Responsibilities

• Coordinates daily department activities and QA inspectors to support production, ensuring quality buses on time and on budget.
• Provides direction and ensures goals are met; trains and develops inspection staff.
• Ensures inspection activities meet standards and completes corrective actions.
• Leads investigations of quality escapes and implements corrective actions with cross-functional teams.
• Maintains QA indicators and drives continuous improvement for product quality.
• Acts as quality liaison to customers, suppliers and internal teams.

Skills

Supervisory experience

Quality assurance

Leadership

Communication

Analytical skills

Education

Post-secondary education in related field

Job description

New Flyer is North America's heavy-duty transit bus leader with various locations in North America. Offering the most advanced product line under the Xcelsior® and Xcelsior CHARGE™ brands. It also offers infrastructure development through New Flyer Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.

POSITION SUMMARY

As a key member of our Quality Assurance team, you will be responsible for leading inspection of production quality activities in the Production Department while ensuring safety, quality, customer satisfaction, asset preservation and productivity.

WHAT YOU WILL DO:

• Coordinates the daily activities of the department and unionized quality assurance inspectors in supporting production to ensure quality buses, on-time and on budget.
• Provides direction and guidance to the team and ensures established goals and objectives are met.
• Responsible for ensuring all inspection activities are completed to required standards and specifications and ensures corrective actions and non-conformances are completed to plan.
• Coordinates the investigation of area quality ‘escapes’ and associated corrective actions, working with Production, Manufacturing Engineering and Design Engineering departments.
• Ensures plant quality objectives are met and supports all work cells.
• Identifies training requirements and ensures continual development of unionized employees to meet the changing facility needs.
• Responsible for the training, development, and performance of inspection staff.
• Produces and maintains quality indicators and leads the continuous improvement on internal and external product quality.
• Quality liaison to property inspectors, internal-external customers, suppliers, and visitors.
• Leads quality problems resolution with involved departments and customer’s follow up to ensure corrective and permanent actions are implemented.
• Works proactively by performing consistent process audits to critical installation and develops and implements control plans.
• Responsible for quality inspector shift planning and vacation.
• Maintains consistency and conformance to the collective agreement and develops a working relationship with the bargaining unit representatives to resolve issues at the earliest stages of the grievance process.
• Understand and ensure continuity and follow-up of the ISO required processes:
  • Measuring Instrument Calibration
  • Corrective Action Report
  • FSAR feedback
  • QA Records
  • SCAN’s
  • IPR’s

WHAT YOU NEED TO BE SUCCESSFUL:

• Post-secondary education in related field is preferred or combination of education and experience.
• Five years of progressive quality experience with more than three years at a supervisor level.
• Motivated self-starter with capabilities to multitask and work within a fast-paced team-oriented environment.
• Ability to communicate at all levels throughout the organization with strong written, verbal and presentation skills.
• Strong organizational, analytical, and leadership skills.
• Ability to influence change within the organization by leveraging leadership skills and techniques.
• ASQ professional certification or greenbelt certification preferred.

BENEFITS:

• Comprehensive benefits package with immediate eligibility
• Paid holidays and vacation
• On-the-job training in a continuous learning environment
• Career advancement opportunities within NFI’s family of companies
• Employee social committee events throughout the year, including barbecues, holiday festivities, sports tournaments, and more
• Inclusive workplace culture that values and empowers all team members
• This position offers an annual compensation of $88,000/year.

New Flyer is an equal opportunity employer. We celebrate diversity, ensure equitable experiences, and are committed to creating an inclusive environment reflective of the communities we operate. Accommodations are available at all stages of the recruitment process, at the candidates’ request.