Quality Assurance Supervisor

BANKNOTE CORP OF AMERICA; Browns Summit (NC); On-site; USD 65,000 - 100,000; Full time

Job summary

Banknote Corporation of America is seeking a Quality Assurance Supervisor to lead the QA team and oversee the end-to-end quality lifecycle for security printed products. You will audit materials, certify in-process and finished goods, and balance people leadership with hands-on statistical analysis and lab testing.

The role requires 3+ years of quality experience, a 4-year degree, and ASQ certification is highly preferred.

Qualifications

• Requires a Bachelor's degree (B.S./B.A.) from a four-year institution.
• At least three years of related quality experience or training.
• Alternative: An equivalent combination of education and experience with heavy coursework in Math and Science/Chemistry.
• ASQ (American Society for Quality) or equivalent certification is highly preferred.

Responsibilities

• Directly lead and assign work to QA Specialists, Lab Technicians, and Inspectors.
• Establish robust quality procedures and train staff on inspection designs, testing protocols, and laboratory integration.
• Collaborate on run/no-run and product-acceptance decisions with leadership.
• Oversee lab operations and training on precision equipment.
• Maintain rigorous data logs and compliance with standards.
• Utilize Quality Management Software to track CAPAs, complaints and nonconformances.

Skills

Mathematics

Algebra/Geometry

MS Excel

Education

Bachelor’s degree (B.S./B.A.) from a four-year institution

Tools

MS Office

Quality Management Systems (QMS)

Job description

Must be willing to work 2nd (3p-11p) As the Quality Assurance Supervisor, you will lead the departmental efforts in ensuring the integrity of our security printed products. You will oversee the end-to-end quality lifecycle—from auditing raw materials and paper to certifying in-process and finished goods. This role balances people leadership with technical expertise, requiring a hands‑on approach to statistical analysis, laboratory testing, and cross‑functional communication.

Key Responsibilities

Team Leadership & Operations

• Supervision: Directly lead and assign work to QA Specialists, Lab Technicians, and Inspectors.
• Training: Establish robust quality procedures and lead employee training on inspection designs, testing protocols, and laboratory integration.
• Decision Making: Collaboratively make "run/no-run" and product acceptance decisions alongside the Quality Manager, Operations, and Senior Leadership.

Technical Quality & Testing

• Lab Operations: Operate and train staff on precision equipment such as tensometers, densitometers, and COF testers.
• Physical/Chemical Analysis: Conduct detailed chemical and physical testing on paper, raw materials, adhesives, and finished security products.
• Precision Measurement: Utilize specialized tools including micrometers, calipers, loupes, and gages to verify product specifications.
• Data Analysis: Apply advanced statistical methods and control-charting to evaluate current processes and drive continuous improvement.

Compliance & Software Management

• Systems Management: Utilize Quality Management software to track, report, and resolve CAPAs (Corrective and Preventive Actions), customer complaints, and nonconformances.
• Communication: Provide real-time updates on significant quality developments to production teams and corporate management.
• Documentation: Maintain rigorous data logs for all QA activities in alignment with company policies.
• Standards: Stay current on evolving government and industry quality assurance codes and standards.

Minimum Qualifications

• Education: Bachelor’s degree (B.S./B.A.) from a four-year institution.
• Experience: At least three (3) years of related quality experience or training.
• Alternative: An equivalent combination of education and experience, specifically featuring heavy coursework in Math and Science/Chemistry.
• Certifications: ASQ (American Society for Quality) or equivalent certification is highly preferred.

Technical Skills

• Mathematics: Ability to calculate ratios, proportions, area, circumference, and volume.
• Algebra/Geometry: Proficiency in applying basic algebraic and geometric concepts to quality testing.
• Software: Advanced MS Excel skills and proficiency in MS Office and Quality Management Systems (QMS).

Physical Requirements

• Manual Dexterity: Regularly required to stand, walk, and use hands to handle, feel, or reach.
• Vision: Must have excellent color recognition, close-range vision, and the ability to adjust focus.
• Lifting: Must frequently lift up to 10 pounds and occasionally move up to 25 pounds.

Banknote Corporation of America is an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.