Quality Assurance Supervisor

CG Family Foods; Agawam (MA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Quarterly incentive program

PTO 3 weeks (15 days)

Medical insurance

Dental insurance (employee cost)

Life insurance (1x annual salary)

401(k) with 4% company match

9 paid holidays

Long-term disability

Job summary

CG Family Foods is seeking a Quality Assurance Supervisor in Agawam, MA. This role leads QA operations, supervises QA Technicians, and ensures compliance with regulatory and company quality standards across production lines.

The ideal candidate has a Bachelor’s in Food Science or related field with 4+ years in food QA and supervisory experience, strong leadership, and knowledge of SQF, GMP, HACCP, and FSMA. English/Spanish bilingual skills are a plus.

Qualifications

• Bachelor’s degree or equivalent experience in a related field, preferably Food Science.
• 4+ years of experience in food manufacturing quality assurance with prior supervisory experience.
• Proficient in Microsoft Office and QA documentation tools.
• Knowledge of SQF, GMP, HACCP, and FSMA standards.
• HACCP or SQF certification preferred.
• Bilingual in English/Spanish preferred.

Responsibilities

• Supervise QA Technicians and oversee daily quality checks on production lines.
• Monitor GMP, HACCP, and SQF compliance throughout the facility.
• Lead or support customer, regulatory, and third-party audits.
• Investigate quality issues, document corrective actions, and verify resolutions.
• Collaborate with production teams to address deviations and prevent reoccurrence.
• Support employee food safety and quality training programs.
• Promote a culture of accountability and continuous improvement.

Skills

Leadership

Communication

Analytical skills

Collaborative

Bilingual English/Spanish

Education

Bachelor’s degree in Food Science or related field

Tools

MS Office

QA documentation tools

Job description

Overview, Responsibilities, Qualifications

Now Hiring Quality Assurance Supervisor!

Location: Agawam, MA Schedule: Full-time, Monday–Friday, 8:00 AM – 5:00 PM Salary: $75,000-$85,000 Based On Experience

Who We Are:

At CG Family Foods, our purpose is simple: Creating Food People Love! We specialize in elevated, savory baked meals that bring comfort and quality to families everywhere. As a third-generation, family-owned company, we believe in building a workplace where people feel valued and supported.

Our Core Values:

• Value each other and the work we do
• Be willing to adapt and have a can-do attitude
• Be a dependable team player

If you share these values and thrive in a detail-oriented, collaborative environment, we’d love to hear from you.

Compensation & Benefits:

• Quarterly Incentive Program: Bonus tied to company performance with tiered payout potential
• Paid Time Off (PTO): Three weeks (15 days) per year
• Medical Insurance: Comprehensive medical plan
• Dental Insurance: Available at the employee’s expense
• Life Insurance: One year’s gross annual pay (100% company-funded)
• Retirement: 401(k) eligibility after one year of service, with company match up to 4%
• Company Holidays: Nine paid holidays annually
• Long-Term Disability: Company-sponsored coverage for salaried employees

Position Overview:

The Quality Assurance Supervisor ensures all food products meet CG Family Foods’ high standards for safety and quality. This role oversees daily QA operations, leads a team of QA Technicians, and enforces compliance with regulatory, customer, and company requirements. The QA Supervisor works cross-functionally with Production, Sanitation, and Maintenance to drive continuous improvement and maintain our commitment to food excellence.

What You’ll Do:

• Supervise QA Technicians and oversee daily quality checks on production lines.
• Monitor GMP, HACCP, and SQF compliance throughout the facility.
• Lead or support customer, regulatory, and third-party audits.
• Investigate quality issues, document corrective actions, and verify resolutions.
• Collaborate with production teams to address deviations and prevent reoccurrence.
• Support employee food safety and quality training programs.
• Promote a culture of accountability and continuous improvement.

What You’ll Need:

• Bachelor’s degree or equivalent experience; Food Science background is a plus.
• 4+ years of experience in food manufacturing quality assurance, with prior supervisory experience.
• Strong computer skills, including Microsoft Office and QA documentation tools.
• Knowledge of SQF, GMP, HACCP, and FSMA standards.
• Strong leadership, communication, and analytical skills.
• Ability to work collaboratively across departments.
• HACCP or SQF certification preferred.
• Bilingual (English/Spanish) a preferred.

Posted Salary Range

USD $75,000.00 - USD $85,000.00 /Yr.