Quality Assurance Specialist LMSW/LCSW; 6124-302-N

Catholic Charities Brooklyn and Queens, Inc.; New York (NY); On-site; USD 60,000 - 85,000; Full time

Job summary

Catholic Charities Brooklyn and Queens seeks a Quality Assurance Specialist responsible for oversight of incident reporting within behavioral health services. The role involves developing compliance programs, conducting investigations, and ensuring regulatory adherence. Ideal candidates will have a Master's in Social Work and experience in incident management.

Benefits

Generous time off (Vacation/ Personal Days/ Sick Days/ Paid Holidays)

Medical

Vision

Retirement Savings with Agency Match

Flexible Spending Account

Life insurance

Public Loan Forgiveness Qualified Employer

Training Series

Qualifications

• Masters Degree in Social Work required.
• LMSW or LCSW required.
• Prior experience managing incident reporting processes.

Responsibilities

• Develop and support an incident reporting program for behavioral health programs.
• Ensure incidents are documented and investigated appropriately.
• Create annual trend reports for management.

Skills

Incident reporting

Microsoft Office

Excel

Access

Investigation skills

Education

Masters Degree in Social Work

LMSW or LCSW

Job description

Quality Assurance Specialist LMSW/LCSW; 6124-302-N

191 Joralemon St, Brooklyn, NY 11201, USA

Job Description

Posted Monday, June 9, 2025 at 4:00 AM

For 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens, and currently offers 160-plus programs and services for children, youth, adults, seniors, and those struggling with mental illness.

The Office of Planning and Evaluation oversees the planning and evaluation needs of the agency’s 160 plus programs serving about 300,000 clients a year. Service areas include affordable housing; case management; clinics & rehabilitation; emergency assistance; food assistance; homelessness prevention; immigrant integration; children, youth and families; parish and community services; and senior services.

STATEMENT OF THE JOB:

The Quality Assurance Specialist is responsible for the oversight of incident reporting and review primarily but not exclusively in our behavioral health programs. As such, the Quality Assurance Specialist serves a vital role in the risk management functions of the agency. The Quality Assurance Specialist is responsible, in collaboration with the QA Manager, to create, implement, and support a comprehensive incident reporting and system in compliance with relevant regulations as well as internal requirements.

* Develop, implement, and support an incident reporting and review program for programs without incident reporting regulations. This includes defining incidents, developing reporting and review requirements, and monitoring compliance with incident reporting and review program.

* Ensure that incidents have been documented, investigated, and reviewed appropriately and within required time frames.

* Notify supervisor and senior management of high risk incidents including, but not limited to, serious incidents which may be the result of staff actions, incidents which may involve media coverage, incident which pose a risk of harm to staff or other service recipients.

* Document and disseminate minutes of incident review committee minutes.

* Serve as primary liaison with NYS Justice Center

* Create annual trend report for management and Board of Trustees

* Conduct periodic training on incident review procedures

* Adjust incident review procedures as needed in response to agency need and/or regulatory change

* Assist QA Manager with client grievance reports and document programmatic response

QUALIFICATIONS:

* Masters Degree in Social Work required

*LMSW or LCSW required

* Prior experience managing incident reporting processes.

* Prior experience conducting special investigations such as investigations of wrongful conduct and allegations of abuse.

* Must possess skills and working knowledge of Microsoft Office, Excel and Access.

* Ability to travel to multiple locations within the five boroughs as needed.

* Must be able to occasionally lift and/or move up to 10 pounds.

BENEFITS:

We offer competitive salary and excellent benefits including:

* Generous time off (Vacation/ Personal Days/ Sick Days/ Paid Holidays annually)

* Medical,

* Vision

* Retirement Savings with Agency Match

* Transit

* Flexible Spending Account

* Life insurance

* Public Loan Forgiveness Qualified Employer

* Training Series and other additional voluntary benefits.

For more information on our organization, please visit our website at:

191 Joralemon St, Brooklyn, NY 11201, USA