Quality Assurance Specialist III (HUMAN SERVICE SPECIALIST III)

Maryland AG; Bel Air (MD); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

Telework possible

Job summary

Maryland Department of Human Services (DHS) seeks an experienced data analyst to support the State and monitor local implementation of improvement plans. The role focuses on data entry, peer reviews, and ensuring accuracy of reporting for program quality and compliance.

The position supports Harford County In Home Services, with responsibilities spanning data trends, audits, and collaboration with the Assistant Director to inform decisions.

Qualifications

• Six years of experience in administration of a human services program or in studies/analyses of programs, procedures, practices and organizations.
• Two years of experience in administration of a human services program or in studies/analyses of programs, procedures, practices and organizations.
• Four years of professional or technical experience in administration of a human services program or studies/analyses of programs, procedures, practices and organizations.
• Substitution options include Bachelor's degree with two years of related experience; graduate level education; or military experience in related fields.

Responsibilities

• Provide customer service to internal and external customers meeting DHS standards.
• Analyze data and generate reports from sources including program compliance and audits; identify trends and root causes to improve monitoring and reporting.
• Plan and modify strategies to resolve compliance deficiencies; develop tools to convey statistics to leadership; stay updated on policy changes.
• Perform independent case reviews and provide feedback to address issues brought to the attention of the Assistant Director; other duties as assigned.

Skills

Data analysis

Customer service

Reporting

Attention to detail

Education

Bachelor's degree

Graduate coursework substitution

Tools

CJAMS

Job description

Introduction

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.

We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.

GRADE

ASTD14

LOCATION OF POSITION

Harford County Department of Social Services
In Home Services
2 S. Bond Street, Suite 300
Bel Air, MD 21014

Main Purpose of Job

This position will assist in the data entry and analysis of local data points to support the State and monitor the local implementation of improvement plans, program compliance, and best practice. This position will be responsible for conducting peer reviews and analyzing compiled data to identify trends, help inform our practice, and improve both program compliance and program quality. This position will provide daily data analysis and consult with the Assistant Director to ensure accuracy of reporting.

POSITION DUTIES

• Provide customer service to both internal and external customers that meets or exceeds the standards set by the Department.
• Provides data analysis and reports from a variety of sources including but not limited to program compliance, program integrity, corrective action responses, process effectiveness, secondary case reviews, agency appeal hearings, statistics, internal and external audits; Identifies data trends and potential root causes to establish or improve monitoring, worker compliance and reporting procedures through the ongoing reviews of CJAMS, data reports, audit findings etc.
• Participate in the planning, formulation and modification of strategies to resolve identified compliance deficiencies and address agency audit findings; Develop tools, i.e., charts, tables, etc. to relay statistical information to leadership in an easily accessible format; Consults with other agency staff to stay abreast of policy that may affect programmatic data.
• Assist in conducting independent case reviews and provide feedback to address and/or correct issues within case reviews brought to the attention the Assistant Director; Other position specific related duties as assigned by a Services Supervisor or Administrator.

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Experience: Six years of experience, two years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations and an additional four years of professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.

Notes:

1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations for the required experience.
2. Candidates may substitute graduate level education at an accredited college or university in a human services related field at the rate of 30 credit hours per year for up to six years of the required experience.
3. Candidates may substitute U.S. Armed Forces military experience as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical and Office Services field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

One year of experience in the Administration of a Social Service Organization.

One year of experience in completing data for accuracy.

One year of experience in developing practices to improve compliance and programs in a Social Service environment.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

If you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS:STATE OF MARYLAND BENEFITS

• Personal Leave- new State employees are awarded six (6) personnel days annually (prorated based on start date).
• Annual Leave – ten (10) days of accumulated annual leave per year.
• Sick Leave – fifteen (15) days of accumulated sick leave per year.
• Parental Leave – up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
• Holidays – State employees also celebrate at least twelve (12) holiday per year.
• Pension – State employees earn credits towards a retirement pension.
• Positions may be eligible for telework.

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplement questionnaire to: Attention: Cynthia McMillian, Department of Human Services, Examination Services Unit, 25 S. Charles Street, Room 1116-F, Baltimore, MD 21201.

Or email [e-mail].; voice 410-767-7199.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or [e-mail].

Do not submit unsolicited documentation. Resumes should not be viewed for a completed state application.

TTY Users: call via Maryland Relay.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.

We thank our Veterans for their service to our country and encouraged them to apply.