Quality Assurance Specialist, HomeBase

CAMBA, Inc.; New York (NY); On-site; USD 50,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

403(b) retirement plan with employer M

Paid time off

Paid holidays

Job summary

CAMBA is seeking a Quality Assurance Specialist in New York to audit client case files, verify eligibility, and ensure program compliance. You will assess service plans and track corrective actions across HomeBase services, maintaining confidentiality and leveraging data systems.

Responsibilities include preparing audit reports, communicating findings to management, and supporting policy improvements to strengthen documentation quality and outcomes for homeless prevention programs.

Qualifications

• Bachelor’s degree with two years of relevant experience.
• Associate’s degree with one year of relevant experience.
• High school diploma or GED with five years of relevant experience.

Responsibilities

• Conduct regular audits of client case files to ensure compliance with program policies and regulations.
• Evaluate accuracy and completeness of intake documentation, assessments, and service plans.
• Verify eligibility criteria for homelessness prevention are correctly applied.
• Assess quality and appropriateness of services as evidenced in case notes and plans.
• Review financial assistance documentation for proper authorization and tracking of funds.
• Identify non-compliance, errors, or areas for improvement within case records.
• Prepare detailed audit reports with findings and recommendations for corrective action.
• Communicate audit findings to management in writing clearly.
• Track implementation of corrective actions to address deficiencies.
• Develop and revise policies and forms to enhance documentation quality and compliance.
• Maintain confidentiality of client information per laws and policies.
• Utilize data systems to track audits and generate reports.
• Contribute to quality assurance indicators and performance metrics.
• Prescreen clients for eligibility and assist with applications for benefits.
• Close cases per HomeBase procedures.

Skills

Confidentiality

Excellent writing

Communication

Team player

Reliability

Housing systems knowledge

Education

Bachelor’s degree + 2 years experience

Associate’s degree + 1 year

High school diploma + 5 years

Tools

Microsoft Office

Job description

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 180integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 72,000individuals and families each year at our 100locations, including 10,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families live in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

HomeBase provides case management and essential services to at-risk individuals and families to prevent homelessness. Individuals and families receive services that will help overcome problems with public benefits, housing, education, health care and other issues that could impede their ability to maintain stable households.

Position: Quality Assurance Specialist

Reports To: Program Manager

What Does the Quality Assurance Specialist Do:

• Conduct regular audits of client case files (both electronic and physical copy) to ensure compliance with program policies, procedures, funding requirements, and relevant regulations.
• Evaluate the accuracy, completeness, and consistency of client intake documentation, assessments, service plans, progress notes, closing summaries, and other required forms.
• Verify that eligibility criteria for the homelessness prevention program have been correctly applied and documented.
• Assess the quality and appropriateness of services provided, as evidenced in case notes and service plans, ensuring they align with client needs and program goals.
• Review documentation related to financial assistance, ensuring proper authorization, disbursement, and tracking of funds.
• Identify and document instances of non-compliance, errors, inconsistencies, or areas needing improvement within case records.
• Prepare detailed audit reports summarizing findings, highlighting trends, and providing specific recommendations for corrective action.
• Communicate audit findings to management in writing in a clear and constructive manner.
• Track and follow up on the implementation of corrective action plans to ensure deficiencies are addressed.
• Participate in the development and revision of program policies, procedures, and forms to enhance documentation quality and compliance.
• Maintain a thorough understanding of relevant laws, regulations, and best practices in homelessness prevention and case management.
• Maintain confidentiality of client information in accordance with privacy regulations and program policies.
• Utilize data management systems and software to track audit activities and generate reports.
• Contribute to the development and monitoring of quality assurance indicators and performance metrics.
• Prescreen clients for eligibility, review and complete client enrollment. Assist clients in completing applications for benefits and entitlements, and process applications on clients’ behalf (e.g., Access HRA, Housing Connect, DRIE, SCRIE).
• Close cases as per HomeBase procedure.
• Other duties as assigned.

Education, Licenses and/or Certifications Required:

• Bachelor’s degree with two (2) years of relevant experience, or
• Associate’s degree with one (1) year or relevant experience, or
• High school diploma or GED with five (5) years of relevant experience.

Minimum Experiences and Skills Required:

• A high degree of professionalism and understanding of confidentiality.
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Excellent writing skills, with the ability to draft assessments, service plans, progress notes, weekly reports, and general client-related correspondence.
• Knowledge of, and experience with, New York City Housing and Public Assistance Systems.
• Reliable, energetic, positive, proactive, team player.

Compensation: $49,862.30 – $54,119.70 annually

Status: Full-time
Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.

Help New Yorkers in need transform their lives

Each year, CAMBA reaches over 70,000 individuals and families, including over 11,000 youth. Without your support, we cannot continue to create and deliver our programs.