Quality Assurance Specialist - Harlingen Harlingen, TX

FusionSite; Harlingen (TX); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off

Job summary

A Clean Portoco is hiring a Quality Assurance Specialist to assure unit quality, safety, and compliance while supporting a positive customer experience. The role requires travel between locations and involves delivering and inspecting units, plus ongoing QA reporting.

You will collaborate with other departments, provide guidance on best practices, and help maintain product quality across operations. Travel and valid driving credentials are required.

Qualifications

• Must have valid driver’s license and clean driving record.
• High School diploma or equivalent.
• Must be 21 years old.
• Minimum of 2 years QA experience preferred.

Responsibilities

• Meet all safety standards and follow transportation laws.
• Inspect equipment and facilities for cleanliness and functionality.
• Respond to customer complaints by delivering or cleaning units as needed.
• Communicate with customers to identify product/service needs and propose solutions.
• Maintain detailed QA reports on calls, orders, sales, and issues.
• Deliver products to customers and update routes with the routing team.
• Provide feedback to leadership on technician results and adherence to protocols.
• Troubleshoot sanitation issues promptly to minimize disruption.
• Develop and update sanitation procedures to stay compliant.
• Collaborate with production and training teams on quality standards.

Skills

Safety standards

Education

High School diploma

Job description

Job Description

Join the Growing Team at A Clean Portoco - Now Hiring a Quality Assurance Specialist!

As our Quality Assurance Specialist, you will play a key role in ensuring our units meet company quality expectations and customer requirements. You will focus on delivery, proper setup, safety, quality, and compliance standards while helping ensure a positive customer experience.

This position requires travel, so flexibility and a willingness to travel between locations are essential.

Duties/Responsibilities

• Meet all safety standards by abiding by all transportation laws, company policies, and maintaining a safe driving record.
• Conduct thorough inspections and verifications of equipment and facilities to ensure they meet cleanliness and functionality standards.
• Responding to customer complaints by delivering new units or cleaning units if required.
• Communicates with customers and leads to identify and understand their product or service needs; identifies and suggests products and services to meet those needs.
• Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale.
• Maintains detailed reports of QA activities, including calls, orders, sales, lost business, and any customer or vendor relationship problems.
• Delivers products to new/existing customers.
• Facilitate clear and effective feedback to leadership regarding technicians' results to ensure adherence to established protocols and to address any immediate concerns.
• Troubleshoot and resolve sanitation-related issues and complaints promptly, ensuring minimal disruption to operations.
• Develop and continuously update sanitation procedures and schedules to ensure compliance with company standards and regulations.
• Collaboration with other departments, which involves participating in production meetings, providing training on quality standards, and guidance on best practices for maintaining product quality.
• Updates unit lists and locations, maps, and routes assigned, providing feedback to the routing team.

Required Skills/Abilities

• Meet all safety standards by abiding by all transportation laws, company policies, and maintaining a safe driving record.

Education and Experience

• Valid driver's license and 3 yrs. and a clean driving record.
• High School diploma or equivalent.
• Must be 21 years old
• A minimum of 2 years of experience in QA or a similar role is preferred.

Physical Requirements

• Able to move freely through construction sites and other uneven terrain, including stairs.
• Must be able to lift 25-75 pounds at a time.
• Must be able to stretch, pull, climb, and crawl as required to access units.
• Must be able to read, write, communicate on the telephone, computer, and email.

Benefits

• Medical, Dental, and Vision Insurance
• Company-Paid Life and AD&D Insurance
• Voluntary Life and AD&D Coverage
• Short-Term and Long-Term Disability
• Accident and Critical Illness Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, or local laws. All external applicants must be legally eligible to immediately work in the country of hire without current or future sponsorship.

If you require an accommodation under the Americans with Disabilities Act, Section 503 of the Rehabilitation Act or similar law in order to apply for employment, please contact our Talent Acquisition Team at [e-mail]

Job applicants may request to review the company's Affi ... plan by contacting the talent acquisition team/recruiter or the Human Resources department.

Job Pay

$15.00 - $15.00 per hour