Quality Assurance Specialist - CHS

NYC Health + Hospitals; New York (NY); On-site; USD 85,000 - 110,000; Full time

Job summary

NYC Health + Hospitals in New York, NY is seeking a Quality Assurance Specialist within the CHS IT team. You will work with business analysts and developers to clarify requirements, create mock-ups, and test internal applications to ensure data accuracy and reliability.

This role requires strong analytical skills, experience querying databases, and the ability to document test plans and results. You will maintain IT documents and support multiple projects under tight deadlines.

Qualifications

• Masters or advanced clinical degree with 1 year of requirements gathering experience in clinical/health IT.
• Bachelor's degree with 3 years of relevant experience in clinical/healthcare admin.
• Certification(s) from a national program may count toward experience.

Responsibilities

• Work with business analysts and developers to clarify requirements and resolve issues.
• Create mock-ups used to develop internal applications.
• Knowledge of querying a database system.
• Learn to write queries to test data accuracy.
• Log QA findings using an internal ticket-tracking system to ensure timely resolution.
• Develop, vet, and document test plans, test scenarios, and test scripts.
• Perform testing protocols for internally and externally developed applications.
• Create test cases and test scenarios based on business requirements.
• Acquire and create test data and analyze/verify data.
• Maintain IT documents and support multiple projects with tight deadlines.

Education

Master's degree or advanced clinical degree

Bachelor's degree

Specialty certification(s)

Job description

Marketing Statement

NYC Health + Hospitals is the largest public health care system in the nation. We are a network of 11 hospitals, trauma centers, neighborhood health centers, nursing homes, post-acute care centers, and correctional health services. We are a home care agency and a health plan, MetroPlus. Our health system provides essential services to 1.4 million New Yorkers every year in more than 70 locations across the city's five boroughs. Our diverse workforce of more than 42,000 employees are uniquely focused on empowering New Yorkers.

Marketing Statement

NYC Health + Hospitals is the largest public health care system in the nation. We are a network of 11 hospitals, trauma centers, neighborhood health centers, nursing homes, post-acute care centers, and correctional health services. We are a home care agency and a health plan, MetroPlus. Our health system provides essential services to 1.4 million New Yorkers every year in more than 70 locations across the city's five boroughs. Our diverse workforce of more than 42,000 employees are uniquely focused on empowering New Yorkers.

NYC Health + Hospitals/Correctional Health Services is one of the nation’s leading correctional health care systems in quality of and innovations to care, and access from pre-arraignment through compassionate release. In-jail services include medical, nursing, mental health, substance use treatment, social work, dental and vision care, discharge planning, and reentry support. In addition to providing direct patient care in the jails, CHS leverages the resources of the nation’s largest municipal health care system to help discharged patients successfully return to their communities. CHS is also a pivotal partner in New York City’s criminal justice reform efforts.

Duties & Responsibilities

Functional Title: Quality Assurance Specialist

Corporate Title: Clinical Business Analyst LII

• Work with business analysts and developers to clarify requirements and resolve issues.


• Create mock-ups used to develop internal applications


• Knowledge of querying a database system


• Ability to learn to write queries to test accuracy of data.


• Identify document and track QA findings using an internal ticket-tracking (to properly log fix-tasks) system to ensure timely resolution.


• Assist in developing, vetting, and documenting test plans, test scenarios, and test scripts.


• Perform testing protocols as part of life cycle of internally and externally developed applications


• Create test cases and test scenarios based on business requirements.


• Acquire and create test data and analyze/verify data


• Work as part of a fast-moving team within a dynamic work environment.


• Participate in special projects as needed and perform other duties as assigned


• Maintain various IT documents


• Ability to work on multiple projects, and prioritize tasks around tight deadlines and evolving objectives


• Utilize current testing approaches and scripts (both automated and manual) based on established standards and the analysis of design documentation and requirements


• Detail oriented and Strong problem-solving skills.


• Perform tests and analysis of internal applications and reports to identify issues.


• Work with Robotics software


• Excellent communication skills, Analytical thinker


• Maintain and create up-to‑date application quick guides for reference and future use


• Work CHS staff to perform testing protocols to analyze/verify data


• Continue to QA any and all CHS IT datasets

Minimum Qualifications

• A Masters degree or advanced clinical degree from an accredited college or university and one (1) year of experience gathering and documenting business, clinical, and/or functional requirements using interviews, document analysis, workshops, surveys, site visits, business process descriptions, scenarios, business analysis, task and workflow analysis or related in a clinical, allied health, non-allied health, behavioral health, information technology, information services, business, analytics or related area; or, one (1) year of experience in a relevant clinical and/or healthcare administration role/function; or


• A Baccalaureate degree from an accredited college or university and three (3) years of experience as described above; or


• A satisfactory combination of education, training, and experience.


• Specialty certification(s) issued by a national commercially available program, state, professional society, academic or technical institution in an area(s) listed above, may be credited on a month-to-month basis toward the required work experience for a total of one (1) year.