Quality Assurance Specialist

ViaQuest; Youngstown (OH); On-site; USD 38,000 - 45,000; Full time

Job summary

ViaQuest offers a meaningful opportunity in Youngstown, OH, for a Quality Assurance role focused on enhancing residential services for individuals with developmental disabilities. Responsibilities include overseeing QA processes, leading audits, and investigating incidents to improve service delivery. A degree and relevant experience are required, with a supportive benefits package for full-time employees.

Benefits

Paid training

Benefit package (medical, dental, vision, 401k)

Qualifications

• Four-year degree in social services or extensive experience may substitute for degree.
• One year of experience in developmental disabilities.
• Strong customer service and communication skills.

Responsibilities

• Implement and oversee Quality Assurance processes for residential services.
• Facilitate and lead QA Committee meetings and audits.
• Conduct investigations relating to allegations of abuse and neglect.

Skills

Customer service

Communication

Decision-making

Time-management

Education

Four-year degree in social services or related field

Job description

A Great Opportunity / Full Time Monday- Friday/ Youngstown, OH/ $38,000 to $45,000 per year

At ViaQuest Residential Services we provide quality support and services to individuals with developmental disabilities in our residential homes. Apply today and make a difference in the lives of the individuals we serve!

Responsibilities may include:

• Implement, and oversee Quality Assurance processes for residential services according to company needs.
• Facilitate and lead QA Committee meetings and audits for residential services.
• Monitor continuity between the Individual Service Plan (ISP) and service delivery.
• Conduct investigations including but not limited to allegations of abuse, neglect, misappropriation and any death of an individual served, as assigned.
• Gather, manage, and analyze data and identify trends to improve training and services.
• Conduct internal audits in homes and ensure appropriate measures are put in place to correct any deficiencies.
• Advise management with the development, implementation, review, and approval of all plans of correction, as applicable.
• Monitor risk management and ensure implementation of corrective measures.
• Investigate deviations and provide insight to improve quality and efficiency, to ensure compliance.
• Travel expected to assigned residential sites in region as needed.

Requirements for this position include:

• Four-year degree in social services or related field (extensive experience in the field of developmental disabilities may substitute for degree)
• One year of experience in the field of developmental disabilities.
• Strong customer service and communication skills.
• Displays strong communication skills and possess excellent decision-making and time-management skills.

What ViaQuest can offer you:

• Paid training.
• Benefit package for full-time employees (including medical, vision, dental, disability and life insurance and a 401k).

At ViaQuest, we're committed to offering choices in healthcare. Our services include hospice, behavioral and mental health care, and more.

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