Quality Assurance Specialist

Jobgether; United States; Remote; USD 31,000 - 37,000; Full time

Job summary

Jobgether is seeking a Quality Assurance Specialist for a partner company in the United States. This fully remote, full-time role reviews credentialing files, verifies licenses, certifications, and background reports meet client standards, and ensures documentation is complete for onboarding.

You will collaborate with onboarding teams to provide clear feedback, monitor resubmissions, and identify recurring issues to drive process improvements in a fast-paced healthcare environment.

Qualifications

• Experience in customer service with professional communication.
• Typing speed of 40–50 words per minute for documentation review.
• Strong attention to detail and accuracy in credentialing files.
• Excellent organizational and time-management abilities to handle workload.
• Ability to multitask in a fast-paced environment while maintaining quality.
• Clear written and verbal communication; collaborative across teams.
• Problem-solving mindset with adherence to procedures and improvements.

Responsibilities

• Review, approve, or reject credentialing documents in the system.
• Ensure candidate files progress correctly through onboarding workflows.
• Verify accuracy and validity against facility requirements and standards.
• Provide concise explanations and feedback when documentation is rejected.
• Monitor resubmissions and follow up to resolve issues promptly.
• Review suppressed items and at-risk documents per procedures.
• Notify onboarding specialists when audits are complete and findings are shared.
• Identify recurring issues and contribute to process improvements.

Skills

Customer service

Typing speed

Attention to detail

Organizational skills

Time management

Communication

Multitasking

Collaboration

Problem-solving

Independent work

Tools

Credentialing system

Job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Quality Assurance Specialist based in the United States.

Join a collaborative healthcare staffing environment where accuracy, compliance, and efficiency are essential to successful clinician onboarding. As a Quality Assurance Specialist, you will review credentialing files and verify that licenses, certifications, background reports, and other required documents meet client-specific standards. You will work closely with internal and external onboarding teams to ensure documentation is complete, accurate, and ready for approval. Through detailed file audits, timely feedback, and quality monitoring, you will help reduce errors and improve the overall credentialing process. You will also identify recurring documentation issues and contribute to continuous improvement initiatives that strengthen operational performance. This fully remote, full-time opportunity is ideal for a detail-oriented professional who thrives in a fast-paced, service-focused environment

Accountabilities

• Review, approve, or reject credentialing documents submitted through the designated credentialing system, including professional licenses, certifications, and background reports.
• Ensure each candidate's file is assigned the appropriate status and progresses correctly through the credentialing and onboarding workflow.
• Verify the accuracy, completeness, and validity of documentation against facility-specific requirements, established protocols, and applicable standards.
• Communicate clearly with internal and external Onboarding Specialists, providing concise explanations and actionable feedback when documentation is rejected or requires correction.
• Monitor corrected and resubmitted documents, ensuring timely follow-up and resolution of outstanding issues.
• Review suppressed documentation items to confirm that records have been handled accurately and in accordance with established procedures.
• Monitor at-risk credentialing documents and verify that the appropriate review and follow-up processes have been completed.
• Approve pending items when requirements have been satisfied and the applicable procedures permit approval.
• Notify Onboarding Specialists when file audits are complete, communicating findings and ensuring that corrective actions are addressed promptly.
• Confirm that credentialing files meet all applicable requirements before being marked as ready for the clinician's start date.
• Track documentation rejection trends, identify recurring errors, and recommend improvements to enhance accuracy, consistency, and processing efficiency.
• Support additional projects and operational initiatives as business needs evolve.
• Maintain high standards of professionalism, organization, and service when collaborating with colleagues and supporting onboarding operations.

Requirements

• Experience working in a customer service environment, with the ability to communicate professionally and maintain a positive, helpful attitude.
• Typing speed of approximately 40-50 words per minute, supporting efficient documentation review and data entry.
• Strong computer skills and the ability to navigate digital systems, manage electronic records, and process documentation accurately.
• Excellent attention to detail, with the ability to identify discrepancies, missing information, and inconsistencies in credentialing files.
• Strong organizational and time-management skills, including the ability to prioritize tasks, manage a large and growing workload, and meet strict deadlines.
• Ability to multitask effectively while maintaining accuracy and consistency in a fast-paced environment.
• Excellent written and verbal communication skills, including strong grammar, clear documentation notes, and the ability to explain quality issues constructively.
• A collaborative mindset and the ability to work effectively with colleagues and stakeholders across internal and external teams.
• Strong problem-solving skills and the ability to follow established procedures while recognizing opportunities for process improvement.
• A positive attitude, friendly demeanor, reliability, and a commitment to delivering high-quality work.
• Ability to work independently in a remote environment while maintaining productivity, responsiveness, and accountability.

Benefits

• Hourly compensation: $22.50-$26.50 USD per hour.
• Remote work: Fully remote working arrangement within the United States.
• Employment type: Regular, full-time position.
• Collaborative work environment: Opportunities to work with internal and external onboarding teams in a service-oriented healthcare environment.
• Professional development: Exposure to credentialing quality assurance, compliance procedures, documentation audits, and continuous improvement initiatives.
• Meaningful contribution: Help ensure clinician documentation meets required standards and supports a smooth, timely onboarding experience.
• Process improvement opportunities: Contribute to identifying recurring issues and strengthening quality, accuracy, and operational efficiency.

Data Privacy Notice

By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.